Hiver

Product Description

Hiver is a collaborative email management tool designed specifically for teams using Gmail. It transforms the way teams manage shared inboxes, enabling seamless collaboration, improved accountability, and enhanced customer support. By integrating directly with Gmail, Hiver allows users to share emails, manage tasks, and track communications without switching platforms, ensuring that team members remain on the same page and can respond to customer inquiries efficiently.

Core Features

• Shared Inboxes: Collaborate on shared email accounts like support@ or sales@, ensuring no email goes unnoticed.
• Task Assignment: Assign emails as tasks to team members, complete with deadlines and status updates.
• Internal Notes: Add private notes to emails for team discussions, enhancing communication without cluttering the inbox.
• Collision Detection: Prevent multiple team members from responding to the same email, reducing confusion and improving efficiency.
• Email Templates: Create and utilise customisable templates for frequently asked questions, saving time on responses.
• Analytics and Reporting: Gain insights into team performance and response times with comprehensive reporting features.
• Integration with Tools: Seamlessly integrates with popular tools like Slack, Google Calendar, and various CRMs to streamline workflows.

Benefits

• Enhanced Team Collaboration: Hiver fosters a collaborative environment, allowing teams to work together efficiently on shared inboxes.
• Improved Response Times: With task assignments and internal notes, teams can respond to customer queries faster, resulting in higher satisfaction.
• Increased Accountability: Clear ownership of tasks ensures accountability within the team, leading to better management of customer communications.
• Time-Saving: Features like email templates and collision detection streamline processes, allowing teams to focus on more complex issues.
• Data-Driven Insights: Utilising analytics helps teams identify bottlenecks and areas for improvement, driving performance enhancements.