Justworks

Frequently Asked Questions about Justworks

Who are Justworks?

Justworks is a professional employer organisation (PEO) that provides businesses with a comprehensive solution for human resources, payroll, benefits, and compliance. Founded in 2012, Justworks aims to simplify the complexities of running a business by offering streamlined services that enhance employee experience and ensure regulatory compliance.

What are Justworks products?

Justworks offers a variety of products including payroll management, employee benefits administration, HR support, and compliance assistance. Their platform provides tools for time tracking, onboarding, and employee engagement, empowering businesses to manage their workforce effectively.

What services do Justworks offer?

Justworks provides a range of services such as payroll processing, employee benefits (including health insurance and retirement plans), HR consulting, compliance support, and risk management. They aim to ease the burden of HR tasks for small to medium-sized businesses.

What type of companies do Justworks products suit?

Justworks products are suitable for small to medium-sized businesses across various industries, including tech startups, creative agencies, and professional services. Their solutions cater to companies looking to outsource their HR functions while ensuring compliance and employee satisfaction.

How much does Justworks product cost?

The cost of Justworks services varies based on the number of employees and the specific services selected. They typically operate with a per-employee pricing model. For accurate pricing information, it is recommended to request a quote directly from Justworks.

Does Justworks offer a free trial?

Justworks does not offer a free trial of their services. However, they provide detailed consultations to help businesses understand their offerings and how they can meet specific needs.

What discounts does Justworks offer on their products?

Justworks does not publicly advertise discounts on their services. However, they may provide promotional offers or discounts for long-term contracts or larger employee counts, which can be discussed during a consultation.

Are there any hidden fees or additional costs with Justworks?

Justworks is transparent about its pricing structure, but businesses should be aware of potential additional costs related to specific services, such as health benefits or compliance support, which may vary based on the businesss needs and employee count.

Who uses Justworks products?

Justworks products are used by small to medium-sized businesses, startups, and entrepreneurs seeking to streamline their HR functions and improve employee benefits without the need for an extensive in-house HR team.

What are the main features of Justworks products/services?

Main features of Justworks include payroll processing, employee benefits management, compliance assistance, a user-friendly platform for HR tasks, time tracking, and dedicated customer support to help businesses navigate HR-related issues.

How does Justworks compare to its competitors?

Justworks is known for its user-friendly platform and comprehensive HR services, making it comparable to other PEOs like Gusto and TriNet. Its strength lies in its focus on simplifying HR for small businesses, while competitors may offer different features or pricing structures.

Is Justworks platform easy to use?

Yes, Justworks platform is designed to be intuitive and user-friendly, allowing businesses to manage payroll, benefits, and HR tasks with minimal training or technical expertise required.

How easy is it to set up Justworks product or service?

Setting up Justworks is straightforward, typically involving an initial consultation, data collection, and onboarding assistance from their support team to ensure a smooth transition into their system.

Is Justworks reliable?

Justworks is considered a reliable partner for HR services, with a solid track record of serving small businesses and maintaining compliance with employment regulations. Their customer reviews often highlight their dependable service and support.

Does Justworks offer customer support?

Yes, Justworks provides customer support through various channels, including phone, email, and live chat. They offer dedicated support to help businesses with HR-related questions and issues.

How secure is Justworks’ platform?

Justworks prioritises security and employs industry-standard measures to protect sensitive employee data, including encryption and secure access controls. They also adhere to compliance regulations to ensure data protection.

Does Justworks integrate with other tools or platforms?

Yes, Justworks integrates with various third-party tools and platforms, including accounting software and time-tracking applications, to provide a seamless experience for businesses managing their HR functions.

Can I use Justworks on mobile devices?

Yes, Justworks offers a mobile-friendly interface, allowing users to access their account and manage HR tasks from smartphones and tablets, in addition to desktop access.

What do users say about Justworks?

User feedback on Justworks is generally positive, with many customers appreciating the ease of use, comprehensive support, and the range of services offered. Some users have noted the importance of clear communication during the onboarding process.

What are the pros and cons of Justworks?

Pros of Justworks include a user-friendly platform, comprehensive HR services, and excellent customer support. Cons may include costs that could be higher for businesses with fewer employees compared to managing HR in-house.

How can I purchase Justworks’ services?

Businesses can purchase Justworks services by visiting their website and scheduling a consultation. This process allows potential clients to discuss their needs and receive tailored solutions.

What is the cancellation or refund policy for Justworks?

Justworks typically requires notice for cancellation of services, and specific terms may vary based on the service agreement. It is advisable to review the contract details or contact customer support for clarification on refunds and cancellations.

Who uses Justworks?

Justworks is used by a diverse range of small to medium-sized businesses, entrepreneurs, and startups that require HR support to manage payroll, benefits, and compliance effectively.

What are the common use cases for Justworks?

Common use cases for Justworks include payroll management, employee onboarding, benefits administration, and compliance assistance for businesses looking to offload HR tasks and focus on core operations.

Why choose Justworks over other options?

Choosing Justworks may be advantageous for businesses seeking a user-friendly platform with comprehensive HR services and strong customer support. Their focus on small to medium-sized businesses sets them apart from some larger competitors.

How easy is it to set up Justworks?

Setting up Justworks is designed to be a simple process, typically involving initial consultations and guidance from their support team to ensure all necessary information is collected and entered accurately.

Does Justworks offer training or tutorials?

Yes, Justworks provides training resources and tutorials to help users understand how to navigate their platform and utilise its features effectively. These resources are available to all customers during the onboarding process.

What languages does Justworks support?

Justworks primarily supports English for its platform and customer service. For specific needs, it is recommended to contact their support for potential assistance in other languages.

What problems does Justworks solve?

Justworks helps businesses solve issues related to HR management, payroll processing, compliance with employment laws, and employee benefits administration, allowing companies to focus on growth and operations.

Is Justworks worth the investment?

Whether Justworks is worth the investment depends on the specific needs of a business. For small to medium-sized companies seeking to streamline HR processes and improve employee benefits, Justworks can provide significant value and save time.