Frequently Asked Questions about Viedoc

Who are Viedoc?

Viedoc is a technology company that specializes in providing cloud-based solutions for clinical trials. The company aims to streamline the clinical trial process through innovative software that enhances data management, patient engagement, and overall trial efficiency.

What are Viedocs products?

Viedoc offers a range of products including Viedoc Vault, which is a comprehensive electronic data capture (EDC) system, and Viedoc Connect, a platform for patient engagement and data collection. These products are designed to support various phases of clinical trials and help in managing clinical data effectively.

What services do Viedoc offer?

Viedoc provides services that include software implementation, training, technical support, and consulting for clinical trial management. They also offer customisation options to meet specific client needs.

What type of companies do Viedocs products suit?

Viedocs products are suitable for pharmaceutical companies, biotechnology firms, contract research organisations (CROs), and academic institutions that conduct clinical trials. Their solutions cater to both small-scale studies and large, multi-site trials.

How much does Viedocs product cost?

The pricing for Viedocs products varies based on the specific needs of the client, including the scale and complexity of the clinical trials. Potential customers are encouraged to contact Viedoc directly for a tailored quote.

Does Viedoc offer a free trial?

Viedoc does not typically offer a free trial of their products. However, interested parties can request a demonstration to better understand the platforms features and functionalities.

What discounts does Viedoc offer on their products?

Viedoc may offer discounts for long-term contracts or for academic institutions. It is best to inquire directly with their sales team for any available promotions or discounts.

Are there any hidden fees or additional costs with Viedoc?

Viedoc is transparent about its pricing structure. However, additional costs may arise from customisation requests, extra training sessions, or support services beyond the standard offerings. Clients should clarify all potential costs during the initial discussions.

Who uses Viedocs products?

Viedocs products are used by clinical researchers, data managers, and project managers within pharmaceutical and biotech companies, as well as clinical research organisations (CROs) and academic institutions involved in clinical trials.

What are the main features of Viedocs products/services?

Main features of Viedocs products include user-friendly interfaces, real-time data access, robust data management capabilities, patient engagement tools, and compliance with regulatory standards. Additionally, Viedoc supports mobile access for on-the-go data entry and monitoring.

How does Viedoc compare to its competitors?

Viedoc is known for its user-friendly design and flexibility compared to competitors. While many EDC systems offer similar functionalities, Viedoc differentiates itself with its focus on patient engagement and customisable solutions tailored to the specific needs of clinical trials.

Is Viedocs platform easy to use?

Yes, Viedocs platform is designed with user experience in mind, making it easy for users to navigate and operate. The intuitive interface facilitates quick training and onboarding for new users.

How easy is it to set up Viedocs product or service?

The setup process for Viedocs products is straightforward, aided by the companys implementation team. They work closely with clients to ensure the system is configured correctly for their specific trial requirements.

Is Viedoc reliable?

Viedoc has established a reputation for reliability in the clinical trial industry, with a strong track record of performance and compliance with regulatory requirements. Many users report positive experiences regarding system uptime and support.

Does Viedoc offer customer support?

Yes, Viedoc provides comprehensive customer support, including technical assistance, training, and resources to help users effectively utilise their products. Support is available through various channels such as email, phone, and an online help centre.

How secure is Viedoc’s platform?

Viedoc prioritises data security and adheres to industry standards for data protection, including encryption and regular security audits. They comply with regulations such as GDPR and HIPAA to ensure user data is kept safe.

Does Viedoc integrate with other tools or platforms?

Yes, Viedoc offers integration capabilities with various third-party tools and platforms, enhancing its functionality and allowing users to streamline their workflows by connecting with existing systems.

Can I use Viedoc on mobile devices?

Yes, Viedocs platform is optimised for mobile use, allowing users to access the system and enter data from mobile devices, which is particularly beneficial for on-site data collection during clinical trials.

What do users say about Viedoc?

Users generally commend Viedoc for its user-friendly interface, robust functionality, and responsive customer support. However, some users have noted that customisation options can be limited depending on their specific needs.

What are the pros and cons of Viedoc?

Pros: User-friendly interface, strong customer support, mobile accessibility, and compliance with regulatory standards.
Cons: Limited customisation options for some users, and pricing may be a consideration for smaller organisations.

How can I purchase Viedoc’s services?

To purchase Viedocs services, interested parties should contact their sales team through the Viedoc website. They will guide you through the purchasing process and assist with any queries you may have.

What is the cancellation or refund policy for Viedoc?

Viedocs cancellation and refund policy may vary based on the specific agreement made with the client. It is advisable to review the contract details or consult with the sales team for clarification on terms related to cancellations and refunds.

What are the common use cases for Viedoc?

Common use cases for Viedoc include managing clinical trial data, enhancing patient engagement through digital tools, and streamlining data collection processes across various trial phases. It is suitable for both small and large-scale clinical studies.

Why choose Viedoc over other options?

Choosing Viedoc may be advantageous for its user-friendly design, focus on patient engagement, and strong customer support. These features help facilitate efficient clinical trial management and improve overall data quality.

Does Viedoc offer training or tutorials?

Yes, Viedoc provides training and tutorials for users, ensuring they are well-versed in using the platform effectively. Training can be customised based on the specific needs of the organisation.

What languages does Viedoc support?

Viedoc supports multiple languages to accommodate its global clientele, making it accessible for users in different regions. Specific language availability can be confirmed with the company.

What problems does Viedoc solve?

Viedoc addresses challenges related to data management, patient engagement, and the overall complexity of clinical trials. Its solutions help streamline processes, improve data accuracy, and enhance communication among stakeholders.

Is Viedoc worth the investment?

Whether Viedoc is worth the investment depends on the specific needs and budget of the organisation. Its robust features and support can lead to improved efficiency and data quality in clinical trials, which may justify the costs for many users.