Tourwriter

FAQ Section for Tourwriter

Who are Tourwriter?

Tourwriter is a software company that specializes in providing itinerary management solutions for travel professionals. Founded in 2006, Tourwriter focuses on streamlining the planning process for travel agents, tour operators, and destination management companies.

What are Tourwriters products?

Tourwriter offers a comprehensive itinerary management software that allows users to create, manage, and deliver customised travel itineraries. The software includes features for collaboration, reporting, and client communication, making it suitable for various types of travel businesses.

What services do Tourwriter offer?

In addition to their software, Tourwriter provides customer support, training, and consultancy services to help travel businesses maximise the use of their platform. This includes onboarding support and ongoing assistance for users.

What type of companies do Tourwriters products suit?

Tourwriters products are suitable for travel agents, tour operators, destination management companies, and other travel-related businesses that require efficient itinerary management and client communication tools.

How much does Tourwriters product cost?

The pricing for Tourwriters software varies based on the size of the business and the specific features required. Potential customers are encouraged to contact Tourwriter directly for a customised quote based on their needs.

Does Tourwriter offer a free trial?

Yes, Tourwriter offers a free trial of their software, allowing potential customers to explore its features and functionalities before making a commitment.

What discounts does Tourwriter offer on their products?

Tourwriter occasionally offers promotional discounts and pricing plans for new customers. For the most current information on discounts, users should check their website or contact their sales team.

Are there any hidden fees or additional costs with Tourwriter?

Tourwriter aims for transparency in its pricing, and any additional costs associated with the product are typically outlined during the sales process. Its advisable for users to confirm all costs before finalising their purchase.

Who uses Tourwriters products?

Tourwriters products are used by a diverse range of travel professionals, including independent travel agents, small to medium-sized tour operators, and larger travel management companies seeking to enhance their itinerary management processes.

What are the main features of Tourwriters products/services?

The main features of Tourwriters software include itinerary creation and management, client communication tools, customisable templates, reporting and analytics, and collaboration tools for teams. These features are designed to enhance productivity and improve client experiences.

How does Tourwriter compare to its competitors?

Tourwriter is often compared to other itinerary management solutions based on factors such as ease of use, feature set, and customer support. Users typically note Tourwriters customisation options and comprehensive support as key differentiators.

Is Tourwriters platform easy to use?

Many users find Tourwriters platform to be user-friendly, with an intuitive interface that simplifies the itinerary creation process. Training and tutorials are available to assist new users in navigating the software effectively.

How easy is it to set up Tourwriters product or service?

Setting up Tourwriter is designed to be straightforward, with guided onboarding processes to help users get started quickly. The company provides support during the initial setup phase to ensure a smooth transition.

Is Tourwriter reliable?

Tourwriter has established a reputation for reliability within the travel industry. The platform is regularly updated and maintained to ensure consistent performance and functionality.

Does Tourwriter offer customer support?

Yes, Tourwriter offers robust customer support, including email, phone, and live chat options. They also provide comprehensive documentation and resources for users to access help when needed.

How secure is Tourwriter’s platform?

Tourwriter takes security seriously, employing industry-standard measures to protect user data and ensure compliance with data protection regulations. Regular security audits are conducted to maintain high security standards.

Does Tourwriter integrate with other tools or platforms?

Tourwriter supports integrations with various third-party tools and platforms commonly used in the travel industry, enhancing its versatility and usability for different business needs.

Can I use Tourwriter on mobile devices?

While Tourwriter is primarily a desktop application, it is accessible on mobile devices through compatible web browsers. This allows users to view and share itineraries on the go.

What do users say about Tourwriter?

User feedback on Tourwriter is generally positive, with many praising its functionality, customer support, and customisation options. Some users have noted a learning curve for new features, but overall satisfaction remains high.

What are the pros and cons of Tourwriter?

• Pros: User-friendly interface, extensive customisation options, strong customer support.
• Cons: Potential learning curve for new features, may require additional training for some users.

How can I purchase Tourwriter’s services?

Interested customers can purchase Tourwriters services by visiting their website and contacting their sales team for a tailored quote or by signing up for a free trial to explore the software first.

What is the cancellation or refund policy for Tourwriter?

Tourwriter has a cancellation policy that allows customers to cancel their subscription. Specific details regarding refunds and cancellation terms should be reviewed on their website or discussed with their customer support team.

Who uses Tourwriter?

Tourwriter is used by travel agents, tour operators, and destination management companies looking for an efficient way to manage itineraries and enhance client communication.

What are the common use cases for Tourwriter?

Common use cases for Tourwriter include creating customised travel itineraries, managing group bookings, collaborating with team members on itinerary planning, and generating reports for clients and stakeholders.

Why choose Tourwriter over other options?

Tourwriter offers a unique combination of user-friendly design, extensive customisation capabilities, and dedicated customer support, making it a strong choice for travel professionals compared to other options in the market.

How easy is it to set up Tourwriter?

Setting up Tourwriter is designed to be user-friendly, with step-by-step guidance provided during the onboarding process, ensuring a smooth implementation for new users.

Does Tourwriter offer training or tutorials?

Yes, Tourwriter provides training sessions and tutorials to help users become familiar with the software and maximise its features for their business needs.

What languages does Tourwriter support?

Tourwriter primarily supports English, but users should confirm with the company regarding any additional language options that may be available.

What problems does Tourwriter solve?

Tourwriter addresses common challenges faced by travel professionals, including inefficient itinerary creation, lack of collaboration tools, and difficulties in client communication. Its features streamline these processes, improving overall productivity.

Is Tourwriter worth the investment?

Many users find Tourwriter to be a worthwhile investment due to its ability to save time, enhance productivity, and improve client satisfaction. However, potential customers should evaluate their specific needs and budget before making a decision.