Frequently Asked Questions about Epos Now

Who are Epos Now?

Epos Now is a technology company that provides point-of-sale (POS) solutions for businesses in various sectors, including retail and hospitality. Established in 2011, Epos Now aims to streamline the sales process and enhance operational efficiency through its innovative software and hardware solutions.

What are Epos Nows products?

Epos Now offers a range of products, including cloud-based point-of-sale software, hardware systems (such as terminals, printers, and cash drawers), and add-ons for inventory management, reporting, and customer relationship management.

What services do Epos Now offer?

Epos Now provides installation, training, and ongoing technical support services. Additionally, they offer payment processing solutions and integration with various third-party applications to enhance business functionality.

What type of companies do Epos Nows products suit?

Epos Nows products are suitable for small to medium-sized businesses in the retail and hospitality sectors, including restaurants, cafes, bars, and shops that require efficient sales processing and inventory management.

How much does Epos Nows product cost?

The cost of Epos Nows products varies depending on the specific solutions chosen and the package selected. Pricing typically includes a one-time setup fee and a monthly subscription based on the features and services required. For detailed pricing, it is advisable to contact Epos Now directly.

Does Epos Now offer a free trial?

Yes, Epos Now offers a free trial of their POS software, allowing potential customers to explore its features and functionality before making a purchase decision.

What discounts does Epos Now offer on their products?

Epos Now occasionally offers promotional discounts or bundled services. It is recommended to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with Epos Now?

Epos Now maintains transparency regarding its pricing structure. However, additional costs may arise for optional add-ons, payment processing fees, or hardware purchases. It is advisable to review the full pricing details before purchasing.

Who uses Epos Nows products?

Epos Nows products are used by a diverse range of businesses, including independent retail shops, restaurants, bars, and franchises across various industries that require effective transaction management and reporting.

What are the main features of Epos Nows products/services?

Main features of Epos Nows products include inventory management, sales reporting, customer relationship management, multi-location support, staff management tools, and integration with various payment processors.

How does Epos Now compare to its competitors?

Epos Now is known for its user-friendly interface and robust features. Compared to competitors, it often provides a more flexible pricing model and a comprehensive range of services suited to small businesses.

Is Epos Nows platform easy to use?

Yes, Epos Nows platform is designed to be intuitive and user-friendly, allowing users to navigate through its features with minimal training.

How easy is it to set up Epos Nows product or service?

The setup process for Epos Nows products is straightforward, with clear instructions provided. Epos Now also offers installation and training services to assist new users.

Is Epos Now reliable?

Epos Now is generally considered reliable, with a reputation for providing consistent service and support to its users. Their cloud-based system ensures data is securely stored and accessible.

Does Epos Now offer customer support?

Yes, Epos Now provides customer support through various channels, including phone, email, and live chat. They also offer a comprehensive help centre with resources and FAQs.

How secure is Epos Now’s platform?

Epos Now employs industry-standard security measures, including data encryption and secure payment processing, to protect customer information and transaction data.

Does Epos Now integrate with other tools or platforms?

Yes, Epos Now integrates with various third-party applications, including accounting software, e-commerce platforms, and marketing tools, enhancing its functionality for users.

Can I use Epos Now on mobile devices?

Epos Nows software is compatible with mobile devices, allowing users to manage their business operations on the go through mobile applications.

What do users say about Epos Now?

User reviews of Epos Now generally highlight its ease of use, comprehensive features, and responsive customer support. Some users also note areas for improvement regarding specific functionalities.

What are the pros and cons of Epos Now?

Pros include a user-friendly interface, comprehensive features, and strong customer support. Cons may include limited advanced features compared to larger enterprise solutions and potential costs associated with add-ons.

How can I purchase Epos Now’s services?

Services can be purchased directly through the Epos Now website or by contacting their sales team for a consultation and tailored package.

What is the cancellation or refund policy for Epos Now?

Epos Now typically offers a cancellation policy that allows users to terminate their subscription. Refund policies may vary, and it is advisable to review the terms and conditions or contact customer support for specifics.

Who uses Epos Now?

Users of Epos Now include small to medium-sized businesses in retail and hospitality, as well as some larger chains that benefit from its scalable solutions.

What are the common use cases for Epos Now?

Common use cases include managing sales transactions, tracking inventory, generating sales reports, and improving customer engagement through loyalty programmes.

Why choose Epos Now over other options?

Choosing Epos Now may be beneficial for businesses looking for a cost-effective, user-friendly POS solution that offers comprehensive features and excellent customer support.

How easy is it to set up Epos Now?

The setup process is designed to be user-friendly, with detailed guidance provided. Epos Now also offers assistance through their support team to ensure a smooth installation.

Does Epos Now offer training or tutorials?

Epos Now provides training resources, including tutorials and documentation, to help users become familiar with their products and maximise their usage.

What languages does Epos Now support?

Epos Nows platform is primarily available in English, but it may offer localised versions or support for other languages depending on the market.

What problems does Epos Now solve?

Epos Now addresses issues such as inefficient sales processes, inventory management challenges, and the need for comprehensive reporting, allowing businesses to operate more effectively.

Is Epos Now worth the investment?

Many users find that Epos Now provides good value for the investment due to its range of features, ease of use, and strong customer support, making it a suitable choice for small to medium-sized businesses.