Stamped

Frequently Asked Questions about Stamped.io

Who are Stamped.io?

Stamped.io is a leading e‑commerce marketing platform that enables online businesses to collect customer reviews, build loyalty programmes, showcase user-generated content, and measure satisfaction through NPS surveys. With more than 75,000 merchants using the platform, Stamped.io is trusted for its robust feature set, intuitive design, and scalability.

What are Stamped.io’s products?

Stamped.io offers a comprehensive suite of tools including:

• Product Reviews & Ratings (text, photo, video)
• Visual User-Generated Content galleries
• Loyalty & Rewards Programmes
• Referral Systems
• Net Promoter Score (NPS) Surveys
• Community Q&A on product pages
• Analytics via StampedIQ

What services do Stamped.io offer?

Stamped.io provides:

• Seamless onboarding and migration from other platforms
• Email and in-app support
• Customisation of widgets and interfaces
• Access to analytics dashboards
• Dedicated success managers for enterprise plans

What type of companies do Stamped.io’s products suit?

Stamped.io is ideal for e‑commerce businesses of all sizes, from start-ups to large enterprises, who want to:

• Build trust with authentic reviews
• Engage customers with loyalty rewards
• Improve retention with referrals and surveys
• Showcase visual content to boost conversions

How much does Stamped.io’s product cost?

Stamped.io offers both free and paid plans:

Lite (Free): Up to 50 review requests/month

Basic: From ~$19/month

Premium: ~$39/month

Business: ~$149/month

Professional: ~$249/month

Enterprise: Custom pricing

Pricing is usage-based with optional overage top-ups.

Does Stamped.io offer a free trial?

Yes. Stamped.io provides a free Lite plan that includes up to 50 monthly review requests, with no time limit—ideal for new or small brands.

What discounts does Stamped.io offer on their products?

Stamped.io offers approximately 20% off on all plans when billed annually. Enterprise packages may include additional negotiated discounts.

Are there any hidden fees or additional costs with Stamped.io?

No. Stamped.io’s pricing is transparent. The only additional costs arise from exceeding your plan’s review request limit, which can be handled via top-ups.

Who uses Stamped.io’s products?

Over 75,000 merchants use Stamped.io worldwide, including small Shopify sellers, mid-market brands, and global enterprises like Colgate and Purple.

What are the main features of Stamped.io’s products/services?

Key features include:

• Review collection via email/SMS
• Photo and video reviews
• Customisable widgets
• Loyalty & referral programmes
• NPS surveys and customer insights
• Community Q&A
• Visual UGC galleries and social integrations
• Sentiment analysis and profanity filtering
• Full analytics dashboard with StampedIQ

How does Stamped.io compare to its competitors?

Stamped.io is often praised for offering comparable features to platforms like Yotpo or Trustpilot but at a more accessible price point. Its ease of use, flexible pricing, and modular feature set make it a competitive choice for growing e‑commerce brands.

Is Stamped.io’s platform easy to use?

Yes. Stamped.io features a clean, intuitive dashboard and drag-and-drop widgets. Most users report quick onboarding and ease of navigation, with a 4.6/5 satisfaction rating.

How easy is it to set up Stamped.io’s product or service?

Stamped.io can be set up in minutes for basic users. Advanced features like loyalty or Q&A may take a few hours depending on configuration needs. Migration tools and support make onboarding seamless.

Is Stamped.io reliable?

Yes. Stamped.io maintains enterprise-level performance and uptime, ensuring your reviews, loyalty data, and customer content are always available and secure.

Does Stamped.io offer customer support?

Stamped.io provides 24/7 email support, comprehensive help documentation, and enterprise-level support via dedicated account managers.

How secure is Stamped.io’s platform?

Stamped.io uses encryption, profanity filtering, and data protection best practices. While formal compliance certifications (e.g., SOC 2, ISO) are not stated publicly, the platform upholds strong security protocols.

Does Stamped.io integrate with other tools or platforms?

Yes. Stamped.io integrates with:

• Shopify, WooCommerce, BigCommerce, Magento
• Klaviyo, Gorgias, Zapier
• Google Shopping, Facebook, Instagram
• Other CRMs and email marketing tools via API

Can I use Stamped.io on mobile devices?

Yes. Stamped.io is fully responsive and accessible via mobile browsers. It does not currently offer a dedicated mobile app.

How can I purchase Stamped.io’s services?

You can subscribe directly on Stamped.io’s website. Simply choose your plan (Lite, Basic, Premium, etc.) or contact their sales team for a custom Enterprise solution.

What is the cancellation or refund policy for Stamped.io?

Stamped.io allows monthly plans to be cancelled at any time. Annual plans are bound to a 12-month commitment. No refunds are provided for partial billing periods.

What are the common use cases for Stamped.io?

Stamped.io is commonly used for:

• Gathering and displaying customer reviews
• Increasing trust and conversion rates
• Launching loyalty and referral programmes
• Displaying UGC in galleries and ads
• Collecting customer satisfaction feedback (NPS)
• Driving SEO with review-based rich snippets

Why choose Stamped.io over other options?

Stamped.io offers an end-to-end customer engagement platform with powerful review, loyalty, and UGC features, all at competitive pricing. It is especially ideal for e‑commerce brands looking for a scalable solution.

How easy is it to set up Stamped.io?

Stamped.io setup is simple and fast. Most stores are ready to collect and publish reviews within hours. Advanced features such as loyalty tiers or Q&A may require extra configuration.

Does Stamped.io offer training or tutorials?

Yes. Stamped.io provides a help centre, video tutorials, email support, and optional onboarding assistance. Enterprise users receive personalised setup guidance.

What languages does Stamped.io support?

Stamped.io supports over 30 languages in its review and widget displays. This ensures your customer communications remain localised and on-brand.

What problems does Stamped.io solve?

Stamped.io addresses several key challenges for online retailers:

• Building trust and social proof
• Increasing customer retention
• Showcasing authentic customer content
• Capturing and acting on satisfaction data
• Enhancing conversion through UGC and incentives

Is Stamped.io worth the investment?

Yes. Stamped.io offers a high return on investment by increasing customer engagement, loyalty, and conversions. Its pricing flexibility and comprehensive feature set make it a top choice for growing e‑commerce businesses.