Deskera CRM

Frequently Asked Questions about Deskera CRM

Who are Deskera?

Deskera is a cloud-based software company that provides integrated business solutions, including customer relationship management (CRM), accounting, and inventory management. Founded in Singapore, Deskera aims to empower small and medium-sized enterprises (SMEs) with innovative tools to streamline their business processes.

What are Deskera CRMs products?

Deskera CRM offers a suite of products designed to enhance customer engagement and streamline sales processes. Key products include Deskera CRM, Deskera Accounting, Deskera Inventory, and Deskera Human Resource Management, all of which are integrated to provide a comprehensive business management solution.

What services do Deskera offer?

Deskera provides a range of services including CRM solutions, accounting software, inventory management, and HR management. Additionally, they offer implementation support, training, and customer service to assist businesses in effectively using their products.

What type of companies do Deskeras products suit?

Deskeras products are primarily suited for small and medium-sized enterprises (SMEs) across various industries, including retail, service, manufacturing, and e-commerce, looking for an integrated solution to manage their business operations efficiently.

How much does Deskeras product cost?

Deskera offers a subscription-based pricing model, with costs varying based on the specific product and the number of users. For detailed pricing information, potential customers should visit the Deskera website or contact their sales team directly.

Does Deskera offer a free trial?

Yes, Deskera offers a free trial period for potential users to explore their CRM solutions and other products without any financial commitment, allowing them to assess the functionalities before making a purchase.

What discounts does Deskera offer on their products?

Deskera occasionally provides promotional discounts and offers, particularly for annual subscriptions or during special events. It is recommended to check the Deskera website or subscribe to their newsletter for the latest offers.

Are there any hidden fees or additional costs with Deskera?

Deskera is transparent about its pricing structure, and there are typically no hidden fees. However, users should verify if additional costs may apply for extra features, additional users, or premium support services.

Who uses Deskeras products?

Deskeras products are used by small to medium-sized businesses, entrepreneurs, and start-ups looking to enhance their customer management, streamline their operations, and improve overall efficiency in managing business processes.

What are the main features of Deskeras products/services?

Main features of Deskera CRM include contact management, sales tracking, lead management, email integration, automation of marketing tasks, reporting and analytics, and customisable dashboards, all aimed at improving customer interactions and sales performance.

How does Deskera compare to its competitors?

Deskera is often compared with other CRM solutions based on its user-friendly interface, integration capabilities, and comprehensive suite of business tools. While it may lack some advanced features found in larger CRM platforms, it remains a cost-effective option for SMEs.

Is Deskeras platform easy to use?

Yes, Deskeras platform is designed to be user-friendly, with an intuitive interface that allows users to navigate easily and access features without extensive training.

How easy is it to set up Deskeras product or service?

The setup process for Deskeras products is straightforward, with guided steps provided during account creation and initial configuration. Deskera also offers support to assist users during the setup phase.

Is Deskera reliable?

Deskera is considered reliable, with a strong track record of uptime and performance. The company employs secure data management practices to ensure the reliability of its services.

Does Deskera offer customer support?

Yes, Deskera provides customer support through various channels, including email, live chat, and phone support, ensuring users can receive assistance when needed.

How secure is Deskera’s platform?

Deskera prioritises security, employing encryption, data backup, and compliance with data protection regulations to safeguard user information and ensure secure access to its platform.

Does Deskera integrate with other tools or platforms?

Yes, Deskera offers integration capabilities with various third-party applications, including email services, e-commerce platforms, and accounting software, allowing users to create a more cohesive business environment.

Can I use Deskera on mobile devices?

Yes, Deskera provides a mobile application, enabling users to access their CRM and other functionalities on the go, enhancing flexibility and productivity.

What do users say about Deskera?

User feedback on Deskera is generally positive, highlighting its ease of use, comprehensive features, and effective customer support. However, some users have noted a desire for additional advanced functionalities.

What are the pros and cons of Deskera?

Pros of Deskera include its user-friendly interface, comprehensive suite of tools, excellent customer support, and competitive pricing. Cons may include limitations in advanced features compared to larger CRM providers.

How can I purchase Deskera’s services?

Deskeras services can be purchased directly through their website, where users can select their desired products and complete the subscription process online.

What is the cancellation or refund policy for Deskera?

Deskera typically offers a cancellation option at any time during the subscription period. For specific details regarding refunds or cancellation terms, users should refer to Deskera’s terms of service or contact customer support.

What are the common use cases for Deskera?

Common use cases for Deskera include managing customer relationships, streamlining sales processes, automating marketing campaigns, tracking inventory, and managing financial accounts, all tailored to the needs of SMEs.

Why choose Deskera over other options?

Choosing Deskera can be beneficial for SMEs seeking an all-in-one solution that combines CRM, accounting, and inventory management in a cost-effective manner, with user-friendly features and strong customer support.

How easy is it to set up Deskera?

Setting up Deskera is designed to be easy, with guided instructions and support available for users to configure their accounts and start using the platform effectively.

Does Deskera offer training or tutorials?

Yes, Deskera offers training resources and tutorials, including documentation and video guides, to help users maximise the value of their products and services.

What languages does Deskera support?

Deskera supports multiple languages to cater to a diverse user base, although specific language options may vary depending on the product and region.

What problems does Deskera solve?

Deskera helps businesses solve common issues such as managing customer relationships, tracking sales performance, automating repetitive tasks, and integrating various business functions into a single platform.

Is Deskera worth the investment?

Deskera can be considered a worthwhile investment for SMEs looking for an integrated solution that enhances productivity, improves customer engagement, and streamlines operations, particularly given its competitive pricing and comprehensive features.