Smartsupp

Frequently Asked Questions about Smartsupp

Who are Smartsupp?

Smartsupp is a customer communication platform that provides businesses with tools to enhance customer engagement through live chat, chatbots, and visitor tracking. Founded in 2013, Smartsupp aims to improve the online customer experience by offering real-time support and insights for businesses of all sizes.

What are Smartsupps products?

Smartsupp offers several products, including a live chat solution, chatbots for automated responses, video recordings of visitor sessions, and analytics tools to monitor user behaviour and engagement on websites.

What services do Smartsupp offer?

In addition to their software products, Smartsupp provides services such as customer support, implementation assistance, and training to help businesses effectively use their tools to improve customer interactions.

What type of companies do Smartsupps products suit?

Smartsupps products are suitable for a variety of companies, including e-commerce businesses, service providers, and any organisation looking to enhance their online customer support and engagement. Their tools are particularly beneficial for businesses that operate online and wish to improve customer service efficiency.

How much does Smartsupps product cost?

Smartsupp offers a range of pricing plans, including a free tier with limited features. Paid plans start at a competitive monthly fee, depending on the features required. For the most accurate pricing, it is recommended to visit their website.

Does Smartsupp offer a free trial?

Yes, Smartsupp provides a free tier that allows users to test the platforms basic features. This enables businesses to evaluate the service before committing to a paid plan.

What discounts does Smartsupp offer on their products?

Smartsupp occasionally offers discounts for annual subscriptions or during promotional events. It is advisable to check their website or contact customer support for the latest offers and discounts.

Are there any hidden fees or additional costs with Smartsupp?

Smartsupp is transparent about its pricing, and there are no hidden fees associated with their plans. However, additional features may be available at an extra cost, which can be reviewed on their pricing page.

Who uses Smartsupps products?

Smartsupps products are used by a variety of businesses, including small to medium enterprises (SMEs), large corporations, and online retailers. Users typically seek to improve customer service and engagement on their websites.

What are the main features of Smartsupps products/services?

Key features of Smartsupp include live chat functionality, automated chatbots, visitor tracking, video recording of user sessions, customisable chat widgets, and detailed analytics to monitor customer interactions.

How does Smartsupp compare to its competitors?

Smartsupp is often compared to other live chat tools based on its user-friendly interface, comprehensive features, and competitive pricing. While some competitors may offer more advanced integration options, Smartsupp is recognised for its ease of use and efficient customer support.

Is Smartsupps platform easy to use?

Yes, Smartsupp is designed with user experience in mind. The platform is intuitive, allowing users to set up and navigate the tools without extensive technical knowledge.

How easy is it to set up Smartsupps product or service?

Setting up Smartsupp is straightforward. Users can create an account, install the chat widget on their website, and begin customising their settings within minutes. Comprehensive guides and support are available for additional assistance.

Is Smartsupp reliable?

Smartsupp is considered a reliable platform, with a strong uptime record and consistent performance. They also provide ongoing updates and improvements to ensure service reliability.

Does Smartsupp offer customer support?

Yes, Smartsupp offers customer support through various channels, including email and live chat. Their support team is available to assist users with any inquiries or issues they may encounter.

How secure is Smartsupp’s platform?

Smartsupp prioritises security and employs industry-standard measures to protect user data. They are compliant with GDPR regulations, ensuring that customer information is handled securely.

Does Smartsupp integrate with other tools or platforms?

Yes, Smartsupp integrates with various third-party tools and platforms, including e-commerce systems, CRM software, and marketing tools, allowing for a seamless workflow and enhanced functionality.

Can I use Smartsupp on mobile devices?

Smartsupp is accessible on mobile devices, enabling users to communicate with customers and manage chats on the go through their mobile-friendly platform.

What do users say about Smartsupp?

Users generally report positive experiences with Smartsupp, highlighting its ease of use, effective customer support, and the helpfulness of features such as visitor tracking and chatbots.

What are the pros and cons of Smartsupp?

Pros: User-friendly interface, robust features, free tier available, good customer support.
Cons: Some advanced features may require additional fees, and integration options may not be as extensive as some competitors.

How can I purchase Smartsupp’s services?

Smartsupp services can be purchased directly through their website. Users can select a suitable pricing plan and complete the registration process online.

What is the cancellation or refund policy for Smartsupp?

Users can cancel their subscription at any time. Smartsupp typically does not offer refunds for partial months; however, details regarding their policy can be confirmed by reviewing their terms of service or contacting support.

What are the common use cases for Smartsupp?

Common use cases for Smartsupp include providing real-time customer support, engaging with website visitors, collecting user feedback, and enhancing the overall customer experience on e-commerce sites.

Why choose Smartsupp over other options?

Smartsupp is a compelling choice for businesses seeking a cost-effective, user-friendly live chat solution with essential features for enhancing customer engagement and support without the complexity of more comprehensive systems.

Does Smartsupp offer training or tutorials?

Yes, Smartsupp provides various resources, including tutorials, guides, and webinars, to help users learn how to maximise their use of the platform.

What languages does Smartsupp support?

Smartsupp supports multiple languages, making it accessible for users around the globe. Specific language support can be confirmed on their website.

What problems does Smartsupp solve?

Smartsupp addresses common customer service challenges such as slow response times, lack of engagement, and difficulty in tracking user behaviour, helping businesses improve customer satisfaction and conversion rates.

Is Smartsupp worth the investment?

Many businesses find Smartsupp to be a worthwhile investment due to its combination of features, user-friendly design, and the potential to enhance customer interactions and increase sales.