Qgiv

Frequently Asked Questions about Qgiv

Who are Qgiv?

Qgiv is a technology company that provides online fundraising tools for non-profit organisations. Founded to facilitate secure and effective donation processing, Qgiv aims to enhance the fundraising experience for both organisations and their supporters.

What are Qgivs products?

Qgiv offers a range of products including online donation forms, event registration software, peer-to-peer fundraising tools, text-to-give solutions, and reporting analytics. These products are designed to help non-profits manage their fundraising efforts efficiently.

What services do Qgiv offer?

In addition to their product offerings, Qgiv provides comprehensive support services, including setup assistance, customer service, training resources, and ongoing technical support to ensure users can maximise their use of the platform.

What type of companies do Qgivs products suit?

Qgivs products are tailored for non-profit organisations of all sizes, including charities, schools, and community groups looking to enhance their fundraising capabilities through technology.

How much does Qgivs product cost?

Qgiv operates on a subscription-based pricing model that varies based on the features and services selected. Detailed pricing information can be found on their website, and they provide custom quotes for larger organisations.

Does Qgiv offer a free trial?

Yes, Qgiv offers a free trial for potential customers to explore their platform and features before making a commitment. This allows users to evaluate the tools available without any initial investment.

What discounts does Qgiv offer on their products?

Qgiv occasionally offers promotional discounts or special pricing for non-profit organisations, particularly during fundraising events or campaigns. It is advisable to check their website or contact their support team for current offers.

Are there any hidden fees or additional costs with Qgiv?

Qgiv is transparent about its pricing structure. However, users should be aware of transaction fees associated with payment processing, which vary depending on the payment method used. It is recommended to review the pricing details carefully.

Who uses Qgivs products?

Qgivs products are utilised by a diverse range of non-profit organisations, including small charities, educational institutions, and larger foundations, all looking to improve their fundraising efforts through innovative technology.

What are the main features of Qgivs products/services?

Main features include customisable donation forms, event registration capabilities, peer-to-peer fundraising options, mobile optimisation, text-to-give functionality, and detailed reporting and analytics to track fundraising performance.

How does Qgiv compare to its competitors?

Qgiv is known for its user-friendly interface and robust features specifically designed for non-profits. While there are many competitors in the fundraising software space, Qgiv stands out due to its comprehensive support and customisation options.

Is Qgivs platform easy to use?

Yes, Qgivs platform is designed with user-friendliness in mind, featuring an intuitive interface that allows users to create and manage fundraising campaigns with minimal technical expertise.

How easy is it to set up Qgivs product or service?

Setting up Qgivs services typically involves creating an account and configuring the desired fundraising tools. The process is straightforward, and Qgiv provides guided support to assist users during setup.

Is Qgiv reliable?

Qgiv has established a reputation for reliability within the non-profit sector, with a strong track record of uptime and secure transactions. Their commitment to customer service further enhances their reliability as a platform.

Does Qgiv offer customer support?

Yes, Qgiv provides customer support through various channels, including email, phone, and live chat. Their support team is available to assist users with any issues or questions that may arise.

How secure is Qgivs platform?

Qgiv employs industry-standard security measures, including PCI compliance and data encryption, to ensure that all transactions and user data are protected from unauthorised access.

Does Qgiv integrate with other tools or platforms?

Yes, Qgiv offers integrations with various third-party platforms, such as CRM systems and email marketing tools, to streamline fundraising efforts and improve data management.

Can I use Qgiv on mobile devices?

Qgivs platform is mobile-responsive, allowing users to access their fundraising tools and manage donations from smartphones and tablets, making it convenient for both donors and organisations.

What do users say about Qgiv?

Users generally report positive experiences with Qgiv, highlighting its ease of use, robust features, and excellent customer support. Feedback often praises the platforms ability to enhance fundraising efforts effectively.

What are the pros and cons of Qgiv?

Pros: User-friendly interface, comprehensive support, customisable tools, secure transactions. Cons: Transaction fees may apply, and some users may find certain advanced features limited compared to competitors.

How can I purchase Qgivs services?

Interested customers can purchase Qgivs services directly through their website by signing up for an account or contacting their sales team for custom solutions tailored to specific needs.

What is the cancellation or refund policy for Qgiv?

Qgiv typically does not offer refunds for subscription fees once paid. However, users can cancel their subscription at any time, and they will retain access to the platform until the end of their billing cycle. Specific policy details can be found on their website.

What are the common use cases for Qgiv?

Common use cases for Qgiv include online fundraising campaigns, event registrations, peer-to-peer fundraising initiatives, and mobile donation drives. These tools help organisations streamline their fundraising processes and engage supporters effectively.

Why choose Qgiv over other options?

Qgiv is preferred by many non-profits due to its focus on user experience, comprehensive features tailored for fundraising, and strong customer support, making it a reliable choice for organisations seeking to enhance their fundraising capabilities.

How easy is it to set up Qgiv?

Setting up Qgiv is generally straightforward, with a user-friendly interface guiding users through the process. The platform also offers resources and support to assist with setup and configuration.

Does Qgiv offer training or tutorials?

Yes, Qgiv provides a variety of training materials and tutorials, including webinars, guides, and documentation to help users understand and effectively utilise the platforms features.

What languages does Qgiv support?

Qgiv primarily operates in English. However, their platform can accommodate users from diverse backgrounds through customisable elements of their forms and campaigns.

What problems does Qgiv solve?

Qgiv addresses common challenges faced by non-profits, such as inefficient fundraising processes, the need for secure payment processing, and the lack of effective tools for engaging donors and managing campaigns.

Is Qgiv worth the investment?

For many non-profits, Qgiv represents a valuable investment due to its comprehensive features, ease of use, and dedicated support, ultimately enhancing their fundraising efforts and donor engagement.