New Relic

FAQ Section for New Relic

Who are New Relic?

New Relic is a software analytics company that provides a platform for monitoring and managing the performance of applications and infrastructure in real-time. Founded in 2008, New Relic helps businesses gain insights into their system performance, user experiences, and overall operational health.

What are New Relics products?

New Relic offers a variety of products including APM (Application Performance Monitoring), Infrastructure Monitoring, Browser Monitoring, Synthetics, Mobile Monitoring, and Insights for data analysis. These tools help developers and operations teams ensure optimal performance and reliability of their applications.

What services do New Relic offer?

New Relic provides services centred around application performance monitoring, observability, and incident management. Their offerings include real-time analytics, error tracking, and performance optimisation, enabling teams to respond swiftly to issues that may affect user experience.

What type of companies do New Relics products suit?

New Relics products are suitable for companies of all sizes, from startups to large enterprises, across various industries such as technology, finance, e-commerce, and healthcare. Any organisation that relies on software applications can benefit from New Relics monitoring solutions.

How much does New Relics product cost?

New Relic offers a range of pricing plans based on the features and services required. Pricing typically varies depending on the number of users, applications monitored, and specific features used. For detailed pricing information, users should visit New Relics website or contact their sales team.

Does New Relic offer a free trial?

Yes, New Relic offers a free trial for users to explore their platform and its capabilities. The trial typically allows access to a selection of features for a limited time, enabling potential customers to assess the product before committing to a subscription.

What discounts does New Relic offer on their products?

New Relic occasionally provides discounts and promotional offers, especially for annual subscriptions or educational institutions. To find current discounts, users should check New Relics website or subscribe to their newsletter for updates.

Are there any hidden fees or additional costs with New Relic?

New Relics pricing is generally transparent, but additional costs may arise based on the usage of certain features, data volume, or additional services requested. It is advisable for users to review the pricing structure carefully to understand any potential additional charges.

Who uses New Relics products?

New Relics products are used by a wide range of professionals including software developers, IT operations teams, DevOps engineers, and business analysts. These users rely on New Relic to monitor application performance and ensure high service quality.

What are the main features of New Relics products/services?

Main features of New Relics products include application performance monitoring, real-time analytics, error tracking, user experience monitoring, and infrastructure monitoring. These tools allow users to gain insights into application health and user interactions.

How does New Relic compare to its competitors?

New Relic is often compared to competitors such as Datadog, AppDynamics, and Dynatrace. While each platform has unique features, New Relic is recognised for its ease of use, comprehensive monitoring capabilities, and robust analytics tools.

Is New Relics platform easy to use?

Yes, New Relics platform is designed with user-friendliness in mind, featuring an intuitive interface that allows users to navigate easily and access critical data without extensive training.

How easy is it to set up New Relics product or service?

Setting up New Relics products is generally straightforward, with installation guides and documentation provided to assist users. Most products can be integrated into existing systems within a short timeframe.

Is New Relic reliable?

New Relic is considered a reliable platform, with a strong track record of providing accurate monitoring and analytics services. The company focuses on maintaining high availability and performance standards for its users.

Does New Relic offer customer support?

Yes, New Relic offers customer support through various channels including documentation, community forums, and direct support for customers with specific plans. Users can access help and resources based on their subscription level.

How secure is New Relic’s platform?

New Relic prioritises security and employs various measures to protect user data, including encryption, compliance with industry standards, and regular security assessments. Users can review their security policies on the New Relic website.

Does New Relic integrate with other tools or platforms?

Yes, New Relic offers integration with a wide range of third-party tools and platforms, including cloud services, CI/CD tools, and collaboration software. This flexibility allows users to enhance their monitoring capabilities further.

Can I use New Relic on mobile devices?

New Relic does not have a dedicated mobile application, but their web platform is accessible via mobile devices through a web browser. Users can view dashboards and monitor performance on the go.

What do users say about New Relic?

User feedback on New Relic is generally positive, with many praising its comprehensive monitoring capabilities and ease of use. However, some users have noted that the pricing can be a consideration for smaller businesses.

What are the pros and cons of New Relic?

Pros include robust monitoring features, user-friendly interface, and strong analytics capabilities. Cons may include higher costs for advanced features and the potential learning curve for new users.

How can I purchase New Relic’s services?

Users can purchase New Relics services directly through their website by selecting a pricing plan that suits their needs. A sales representative can also assist with custom solutions.

What is the cancellation or refund policy for New Relic?

New Relic typically offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may vary based on the circumstances and the specific terms of the subscription agreement.

Who uses New Relic?

New Relic is used by a diverse range of professionals including software developers, IT teams, and business analysts in various sectors, all of whom require real-time performance monitoring and analytics.

What are the common use cases for New Relic?

Common use cases for New Relic include application performance monitoring, troubleshooting performance issues, tracking user interactions, and optimising application reliability and speed.

Why choose New Relic over other options?

New Relic may be chosen for its comprehensive monitoring capabilities, user-friendly interface, and strong analytics features, making it suitable for organisations needing robust performance insights.

How easy is it to set up New Relic?

Setting up New Relic is generally considered easy, with clear documentation and support available to guide users through the integration process.

Does New Relic offer training or tutorials?

Yes, New Relic provides a range of training resources, including tutorials, documentation, and webinars to help users maximise their use of the platform.

What languages does New Relic support?

New Relics platform supports multiple programming languages including Java, .NET, Python, PHP, Ruby, and Node.js, which allows developers to monitor applications across different environments.

What problems does New Relic solve?

New Relic addresses issues related to application performance, user experience, and operational efficiency by providing insights that help teams identify bottlenecks, errors, and areas for improvement.

Is New Relic worth the investment?

Whether New Relic is worth the investment depends on the specific needs of the organisation. For businesses that rely heavily on application performance and user experience, the insights provided by New Relic can justify the cost.