3CX

Frequently Asked Questions about 3CX

Who are 3CX?

3CX is a global software company that provides a software-based private branch exchange (PBX) system. Established in 2006, the company focuses on delivering a powerful communication solution that integrates voice, video, and messaging into a single platform.

What are 3CXs products?

3CX offers a range of products that primarily include a unified communications platform, featuring voice over IP (VoIP) services, video conferencing, live chat, and collaboration tools. Their flagship product is the 3CX Phone System, which can be deployed on-premises or in the cloud.

What services do 3CX offer?

3CX provides several services including VoIP telephony, video conferencing, call centre capabilities, live chat support, and integration with various CRM systems. Additionally, they offer deployment support and training to assist users in utilising their platform effectively.

What type of companies do 3CXs products suit?

3CXs products are designed to suit a wide range of businesses, from small and medium-sized enterprises (SMEs) to large corporations. Any organisation looking to enhance their communication capabilities and reduce telephony costs can benefit from 3CXs offerings.

How much does 3CXs product cost?

3CX operates on a subscription-based pricing model, with various tiers depending on the features and the number of users. Pricing details can vary, and potential customers should refer to the 3CX website or contact their sales team for accurate quotes tailored to specific needs.

Does 3CX offer a free trial?

Yes, 3CX offers a free trial of their software, allowing users to explore the features and functionalities of the platform before making a purchase decision. The trial period typically lasts for 30 days.

What discounts does 3CX offer on their products?

3CX occasionally provides discounts for early renewals, bulk purchases, or academic institutions. Users are encouraged to check the 3CX website or inquire directly for any current promotions or discounts available.

Are there any hidden fees or additional costs with 3CX?

3CX maintains transparency in its pricing structure. However, users should be aware that additional costs may arise from optional add-ons, such as premium support, additional telephony services, or specific integrations that are not included in the base subscription.

Who uses 3CXs products?

3CXs products are used by a diverse range of businesses across various industries, including retail, healthcare, education, and finance. Their user base includes both technical and non-technical staff, benefiting from enhanced communication tools.

What are the main features of 3CXs products/services?

Main features of 3CX include a web-based management console, multi-channel communication (voice, video, chat), call routing and queuing, CRM integration, mobile apps for iOS and Android, and advanced reporting functionalities.

How does 3CX compare to its competitors?

3CX is often compared to other PBX solutions like RingCentral and Avaya. Key differentiators include its cost-effectiveness, flexibility in deployment (cloud or on-premises), and a user-friendly interface. Users have noted 3CXs robust feature set at a competitive price point.

Is 3CXs platform easy to use?

Yes, 3CXs platform is designed with user-friendliness in mind. The web interface is intuitive, allowing users to easily navigate through features and settings without extensive technical knowledge.

How easy is it to set up 3CXs product or service?

Setting up 3CX is relatively straightforward. The platform provides detailed documentation and setup wizards to guide users through the installation process, whether on-premises or in the cloud.

Is 3CX reliable?

3CX is known for its reliability, with a robust infrastructure that supports high availability and redundancy. The platform is regularly updated to ensure performance and security standards are met.

Does 3CX offer customer support?

Yes, 3CX offers customer support through various channels, including email, live chat, and a comprehensive knowledge base. Premium support options are also available for users who require more immediate assistance.

How secure is 3CX’s platform?

3CX prioritises security, implementing features such as TLS encryption for communication and regular updates to address vulnerabilities. Users can also configure additional security measures, such as firewalls and VPNs.

Does 3CX integrate with other tools or platforms?

Yes, 3CX integrates with a variety of third-party applications, including popular CRMs like Salesforce and Zoho, as well as productivity tools such as Microsoft 365 and Google Workspace, enhancing workflow efficiency for users.

Can I use 3CX on mobile devices?

3CX offers mobile applications for both iOS and Android devices, allowing users to access their communication tools on the go, including calls, chats, and video conferencing.

What do users say about 3CX?

Users generally report positive experiences with 3CX, highlighting its affordability, feature-rich offerings, and ease of use. Some users have noted initial setup challenges, but many find the overall experience satisfactory.

What are the pros and cons of 3CX?

Pros: Cost-effective, feature-rich, user-friendly interface, flexible deployment options, mobile compatibility.
Cons: Some users report a learning curve during initial setup, and advanced features may require additional configuration.

How can I purchase 3CX’s services?

3CXs services can be purchased directly through their website or via authorised resellers. Users can choose their desired subscription plan and complete the purchase online.

What is the cancellation or refund policy for 3CX?

3CX typically has a cancellation policy that allows users to cancel their subscription at any time. Refund policies may vary based on the specific circumstances of the purchase and should be reviewed in their terms of service.

What are the common use cases for 3CX?

Common use cases for 3CX include remote team collaboration, customer support via live chat, call centre operations, and streamlined communication for businesses with multiple locations.

Why choose 3CX over other options?

3CX stands out due to its combination of affordability, comprehensive features, and flexibility in deployment. Many businesses favour it for its ease of use and strong customer support.

How easy is it to set up 3CX?

3CX is designed for easy setup, with guided installation processes and extensive documentation available. Users report that they can often get the system up and running within a short time frame.

Does 3CX offer training or tutorials?

Yes, 3CX provides a range of training resources, including video tutorials, online webinars, and a detailed knowledge base to assist users in maximising their use of the platform.

What languages does 3CX support?

3CX supports multiple languages, allowing users from different regions to utilise the platform in their preferred language. Supported languages include English, Spanish, French, German, and more.

What problems does 3CX solve?

3CX addresses several communication challenges, including high telephony costs, inefficient communication processes, and the need for a unified platform for voice, video, and messaging services.

Is 3CX worth the investment?

Many users find 3CX to be a worthwhile investment due to its robust features, potential cost savings on telephony, and the ability to enhance communication efficiency within their organisation.