Fastly

Frequently Asked Questions about Fastly

Who are Fastly?

Fastly is a cloud computing services provider that offers a content delivery network (CDN), internet security services, and edge computing solutions. Founded in 2011, the company aims to help businesses deliver fast and secure digital experiences to their users.

What are Fastlys products?

Fastlys main products include a content delivery network (CDN), edge cloud platform, image optimisation services, video streaming solutions, and web application security features. These products are designed to enhance website performance and security.

What services do Fastly offer?

Fastly offers a range of services including real-time logging and analytics, image and video optimisation, security services such as DDoS protection and web application firewalls (WAF), as well as API acceleration and edge computing capabilities.

What type of companies do Fastlys products suit?

Fastlys products are suitable for a variety of companies, including e-commerce businesses, media and entertainment companies, SaaS providers, and any organisation looking to enhance their online performance and user experience.

How much does Fastlys product cost?

Fastlys pricing varies based on usage, services selected, and specific customer needs. They typically offer a pay-as-you-go model, and potential customers are encouraged to contact Fastly for a customised quote based on their requirements.

Does Fastly offer a free trial?

Yes, Fastly offers a free trial for new users, allowing them to evaluate the platform and its services before making a commitment.

What discounts does Fastly offer on their products?

Fastly may offer discounts for long-term commitments or high-volume usage, but specific offers can vary. It is advisable to contact Fastly for detailed information about available discounts.

Are there any hidden fees or additional costs with Fastly?

Fastly operates on a pay-as-you-go model, and while there are no hidden fees, additional costs may arise based on usage levels, exceeding bandwidth limits, or selecting premium services. Customers are encouraged to review the pricing details thoroughly.

Who uses Fastlys products?

Fastlys products are used by a wide range of customers, including prominent brands in technology, media, e-commerce, and more. Companies like Spotify, Airbnb, and The Guardian are examples of organisations that leverage Fastlys services.

What are the main features of Fastlys products/services?

Main features of Fastlys products include real-time analytics, instant purging, image optimisation, video streaming acceleration, security features like WAF and DDoS protection, and edge computing capabilities that allow for faster content delivery.

How does Fastly compare to its competitors?

Fastly differentiates itself from competitors through its focus on real-time data processing and edge computing capabilities, enabling faster performance and more flexible API management compared to traditional CDNs. However, individual performance may vary based on specific use cases.

Is Fastlys platform easy to use?

Fastlys platform is designed with user experience in mind, offering a straightforward interface. However, some users may require a learning curve depending on their technical expertise and the complexity of their configurations.

How easy is it to set up Fastlys product or service?

Setting up Fastlys services is generally straightforward, with comprehensive documentation and support available to assist users in the configuration process. The setup time may vary based on the specific services selected.

Is Fastly reliable?

Fastly is known for its reliability, boasting a robust infrastructure with high availability and performance. They provide service level agreements (SLAs) that outline uptime commitments to ensure customer trust.

Does Fastly offer customer support?

Yes, Fastly offers customer support through various channels, including email, chat, and extensive documentation. They also provide tailored support options for enterprise customers.

How secure is Fastly’s platform?

Fastlys platform is designed with security in mind, incorporating various features such as DDoS protection, web application firewalls (WAF), and secure token authentication to protect customer data and applications.

Does Fastly integrate with other tools or platforms?

Yes, Fastly integrates with various other tools and platforms, including popular analytics services, content management systems, and development frameworks, allowing for seamless workflows and enhanced functionality.

Can I use Fastly on mobile devices?

Fastlys services are accessible on mobile devices through responsive web interfaces and APIs, enabling users to manage their configurations and monitor performance from anywhere.

What do users say about Fastly?

User reviews of Fastly often highlight its speed, reliability, and customer support. However, some users mention the complexity of advanced features as a potential drawback for less technically inclined users.

What are the pros and cons of Fastly?

Pros: Fast performance, real-time analytics, strong security features, and scalable services.
Cons: Can be complex for beginners and pricing may vary significantly based on usage.

How can I purchase Fastly’s services?

Interested customers can purchase Fastlys services directly from their website by signing up for an account and selecting the desired services. For enterprise solutions, contacting Fastlys sales team is recommended.

What is the cancellation or refund policy for Fastly?

Fastly’s cancellation and refund policies may vary based on the specific services and agreements in place. It is advisable to refer to their terms of service or contact customer support for detailed information.

What are the common use cases for Fastly?

Common use cases for Fastly include delivering high-performance websites, optimising images and videos for faster load times, securing web applications, and providing real-time data analytics for monitoring and optimising user experiences.

Why choose Fastly over other options?

Fastly is often chosen for its speed, reliability, and advanced features, particularly for businesses that require real-time data processing and edge computing capabilities. Its focus on performance and security makes it a strong contender in the CDN market.

How easy is it to set up Fastly?

Setting up Fastly is relatively easy, with user-friendly documentation and resources available to guide users through the process. The complexity may increase with more advanced configurations.

Does Fastly offer training or tutorials?

Yes, Fastly provides a range of training resources, including tutorials, webinars, and documentation to help users make the most of their services.

What languages does Fastly support?

Fastlys platform primarily supports English. However, users can access documentation and resources in multiple languages, depending on the specific content and availability.

What problems does Fastly solve?

Fastly addresses issues related to slow website performance, content delivery delays, security vulnerabilities, and the need for real-time analytics and optimisation in digital services.

Is Fastly worth the investment?

For businesses that require high performance, security, and scalability, Fastly can be a worthwhile investment. The decision should be based on specific business needs, usage levels, and budget considerations.