Sumsub

Frequently Asked Questions about Sumsub

Who are Sumsub?

Sumsub is a global provider of identity verification and fraud prevention solutions. The company focuses on helping businesses streamline their onboarding processes while ensuring compliance with regulatory standards. Sumsub offers a comprehensive platform that combines advanced technology with intuitive design to facilitate secure and efficient customer identity checks.

What are Sumsubs products?

Sumsub offers several products designed to assist with identity verification, including:

• Identity verification solutions
• Document verification services
• Facial recognition technology
• AML (Anti-Money Laundering) compliance tools

What services do Sumsub offer?

Sumsub provides a range of services related to identity verification, including:

• Real-time identity checks
• Document authentication
• Video verification options
• Fraud detection services
• Compliance support for regulatory requirements

What type of companies do Sumsubs products suit?

Sumsubs products are suitable for a variety of industries, including:

• Financial services
• Online marketplaces
• E-commerce platforms
• Gaming and gambling sectors
• Telecommunications

How much does Sumsubs product cost?

The pricing for Sumsubs products varies based on the specific services required and the volume of identity checks conducted. Interested customers are encouraged to contact Sumsub directly for a tailored pricing plan that suits their business needs.

Does Sumsub offer a free trial?

Yes, Sumsub offers a free trial that allows prospective customers to explore their services and assess the platforms functionality before making a commitment.

What discounts does Sumsub offer on their products?

Sumsub may offer discounts based on volume or long-term agreements. For specific discount opportunities, it is recommended to reach out to their sales team for more information.

Are there any hidden fees or additional costs with Sumsub?

Sumsub aims for transparency in their pricing structure. However, additional costs may arise depending on specific use cases or extra services requested. Customers should review the contract details or consult with Sumsubs representatives for clarity.

Who uses Sumsubs products?

Sumsubs products are used by a diverse range of organisations, including fintech companies, online retailers, gaming companies, and any business that requires stringent identity verification processes to comply with regulations.

What are the main features of Sumsubs products/services?

Key features of Sumsubs offerings include:

• Automated verification processes
• Multi-document support for various identification methods
• Real-time fraud detection algorithms
• User-friendly interface for both businesses and customers

How does Sumsub compare to its competitors?

Sumsub differentiates itself from competitors through its combination of advanced technology and ease of use, along with a strong focus on regulatory compliance. The platform supports a wide range of verification methods, catering to diverse business needs.

Is Sumsubs platform easy to use?

Yes, Sumsubs platform is designed with user experience in mind, offering an intuitive interface that simplifies the identity verification process for both businesses and their customers.

How easy is it to set up Sumsubs product or service?

Setting up Sumsubs services is straightforward. The integration process is facilitated by comprehensive documentation and support from their technical team, making it accessible for businesses of varying sizes.

Is Sumsub reliable?

Sumsub is considered reliable, with a strong reputation for providing secure and effective identity verification solutions. Their technology adheres to strict compliance standards, ensuring consistent performance.

Does Sumsub offer customer support?

Yes, Sumsub provides customer support through various channels, including email and live chat, ensuring that users can obtain assistance whenever necessary.

How secure is Sumsub’s platform?

Sumsub prioritises security, employing advanced encryption techniques and adhering to industry standards to protect user data and ensure the integrity of their verification processes.

Does Sumsub integrate with other tools or platforms?

Yes, Sumsub offers integration capabilities with various third-party platforms and tools, allowing businesses to seamlessly incorporate identity verification into their existing workflows.

Can I use Sumsub on mobile devices?

Yes, Sumsubs platform is mobile-friendly, enabling users to conduct identity verification processes on mobile devices with ease.

What do users say about Sumsub?

User feedback on Sumsub is generally positive, highlighting the platforms efficiency, ease of use, and comprehensive support. Customers appreciate the flexibility and reliability of the services offered.

What are the pros and cons of Sumsub?

Pros:

• Comprehensive verification options
• User-friendly interface
• Strong emphasis on compliance

Cons:

• Pricing may vary based on usage
• Some users may require additional training for advanced features

How can I purchase Sumsub’s services?

Interested customers can purchase Sumsubs services by visiting their website and contacting their sales team for a customised plan that meets their specific requirements.

What is the cancellation or refund policy for Sumsub?

Sumsubs cancellation and refund policy may vary based on the agreement made during the purchase process. Customers are advised to review the terms outlined in their contract or consult with Sumsubs support team for detailed information.

Who uses Sumsub?

Sumsubs solutions are utilised by various businesses across multiple sectors, including financial services, e-commerce, and gaming, that require reliable identity verification and compliance solutions.

What are the common use cases for Sumsub?

Common use cases for Sumsub include:

• Onboarding new customers securely
• Preventing fraud in online transactions
• Meeting regulatory compliance requirements

Why choose Sumsub over other options?

Choosing Sumsub offers businesses a robust identity verification solution that integrates advanced technology with user-centric design, ensuring compliance and security while delivering a seamless user experience.

How easy is it to set up Sumsub?

Sumsub is designed for easy setup, with clear documentation and support available to assist businesses in integrating the platform without significant downtime.

Does Sumsub offer training or tutorials?

Yes, Sumsub provides training resources and tutorials to help users understand how to effectively utilise their platform, ensuring they can maximise the benefits of the services offered.

What languages does Sumsub support?

Sumsub supports multiple languages to accommodate a diverse user base, ensuring accessibility for international clients.

What problems does Sumsub solve?

Sumsub addresses challenges related to identity verification, including fraud prevention, regulatory compliance, and the need for efficient onboarding processes, allowing businesses to operate securely and effectively.

Is Sumsub worth the investment?

Whether Sumsub is worth the investment depends on the specific needs of a business. Companies requiring reliable identity verification and compliance solutions will find significant value in Sumsubs offerings, especially given the increasing importance of security in online transactions.