Alchemer

Frequently Asked Questions about Alchemer

Who are Alchemer?

Alchemer, formerly known as SurveyGizmo, is a leading provider of survey and data collection solutions designed to help businesses gather insights and feedback from their customers and employees. Founded in 2006, Alchemer focuses on empowering organisations to make informed decisions through effective data analysis.

What are Alchemers products?

Alchemer offers a range of products including online survey tools, feedback management solutions, and data analysis software. Their platform allows users to create and distribute surveys, collect responses, and analyse data in real-time.

What services do Alchemer offer?

Alchemer provides services such as survey design consulting, custom survey programming, data analysis support, and integration services with other business tools and platforms. They also offer training and resources to help users maximise the value of their products.

What type of companies do Alchemers products suit?

Alchemers products are suitable for a wide range of companies, from small businesses to large enterprises, across various industries including technology, healthcare, education, and market research. Any organisation looking to gather insights and improve decision-making can benefit from Alchemers solutions.

How much do Alchemers products cost?

Alchemer offers various pricing plans that cater to different user needs, typically starting from a basic plan to more advanced options with additional features. Pricing may vary based on the number of users, survey responses, and specific functionalities required. For detailed pricing information, it is recommended to visit their official website.

Does Alchemer offer a free trial?

Yes, Alchemer provides a free trial for new users. This allows potential customers to explore the platforms features and functionalities before committing to a paid plan.

What discounts does Alchemer offer on their products?

Alchemer occasionally offers discounts for annual subscriptions, educational institutions, and non-profit organisations. It is advisable to check their website or contact their sales team for current promotional offers.

Are there any hidden fees or additional costs with Alchemer?

Alchemers pricing is generally transparent, but there may be additional costs for premium features, additional responses beyond the plan limits, or specialised services. It is recommended to carefully review the pricing details during the purchase process.

Who uses Alchemers products?

Alchemers products are used by a diverse range of users including market researchers, HR professionals, educators, and business analysts. Their tools are designed to meet the needs of anyone requiring feedback and survey solutions.

What are the main features of Alchemers products/services?

Main features of Alchemers platform include custom survey design, advanced branching logic, real-time reporting and analytics, integration capabilities with other software, and support for various question types including multimedia options.

How does Alchemer compare to its competitors?

Alchemer is known for its flexibility and customisation options, allowing users to tailor surveys extensively. It competes with other survey tools like SurveyMonkey and Qualtrics but stands out with its focus on actionable insights and integration capabilities.

Is Alchemers platform easy to use?

Yes, Alchemer is designed with user-friendliness in mind, featuring an intuitive interface that allows users to create surveys easily without extensive technical knowledge.

How easy is it to set up Alchemers product or service?

Setting up Alchemer is straightforward, with guided steps for creating surveys and configuring settings. Users can quickly start by selecting templates or building from scratch.

Is Alchemer reliable?

Yes, Alchemer is considered a reliable platform, with a strong track record of uptime and performance, ensuring users can access their surveys and data when needed.

Does Alchemer offer customer support?

Alchemer provides customer support through various channels including email, live chat, and a comprehensive knowledge base. They also offer training resources to assist users.

How secure is Alchemer’s platform?

Alchemer prioritises data security, employing industry-standard security measures such as encryption and secure access controls to protect user data and ensure compliance with regulations.

Does Alchemer integrate with other tools or platforms?

Yes, Alchemer integrates with a variety of third-party tools and platforms, including CRM systems, marketing automation tools, and data analysis software, enhancing its functionality and usability.

Can I use Alchemer on mobile devices?

Alchemer is mobile-responsive, allowing users to create and complete surveys on mobile devices seamlessly, making it convenient for respondents to participate from anywhere.

What do users say about Alchemer?

Users generally appreciate Alchemer for its extensive customisation options, ease of use, and robust reporting features. However, some feedback highlights a learning curve for new users related to advanced functionalities.

What are the pros and cons of Alchemer?

Pros include strong customisation capabilities, comprehensive reporting tools, and excellent customer support. Cons may involve pricing for advanced features and a potential learning curve for less experienced users.

How can I purchase Alchemer’s services?

Alchemers services can be purchased directly through their website, where users can select a suitable plan and complete the registration and payment process.

What is the cancellation or refund policy for Alchemer?

Alchemer typically offers a cancellation policy allowing users to discontinue their subscription at any time. Refunds may depend on the specific terms of the subscription plan, and it is advisable to review the policy or contact support for details.

What are the common use cases for Alchemer?

Common use cases for Alchemer include customer satisfaction surveys, employee engagement assessments, market research, and event feedback collection.

Why choose Alchemer over other options?

Alchemer offers extensive customisation, robust reporting, and strong integration capabilities, making it suitable for organisations that require tailored survey solutions and in-depth data analysis.

How easy is it to set up Alchemer?

The setup process for Alchemer is designed to be user-friendly, enabling users to create surveys with minimal effort, aided by templates and guided prompts.

Does Alchemer offer training or tutorials?

Yes, Alchemer provides a variety of training resources, including tutorials, webinars, and documentation, to help users learn how to effectively use the platform.

What languages does Alchemer support?

Alchemer supports multiple languages, allowing users to create surveys in various languages to cater to diverse audiences and respondents.

What problems does Alchemer solve?

Alchemer helps organisations solve problems related to data collection and analysis, allowing them to gather valuable insights, improve customer relationships, and make data-driven decisions.

Is Alchemer worth the investment?

Whether Alchemer is worth the investment depends on the specific needs of the organisation. Its extensive features and capabilities can provide significant value for businesses that require advanced survey and data analysis solutions.