WeTransfer

Frequently Asked Questions about WeTransfer

Who are WeTransfer?

WeTransfer is a cloud-based file transfer service based in Amsterdam, Netherlands. Founded in 2009, it allows users to send large files quickly and easily without the need for an account. The platform is designed to facilitate the sharing of files among individuals and businesses.

What are WeTransfers products?

WeTransfer offers several products, including:

• WeTransfer Free: A free service for sending files up to 2 GB.
• WeTransfer Pro: A paid service that allows users to send files up to 200 GB, with additional features such as custom branding and password protection.
• WeTransfer Collect: A tool for collecting files from multiple sources in one place.
• WeTransfer Paste: A collaborative tool for creating visual presentations and sharing them with others.

What services do WeTransfer offer?

WeTransfer provides file-sharing services, cloud storage, and collaborative tools that enable users to send, receive, and manage files effectively. Additional services include custom branding options for businesses and integration with other applications.

What type of companies do WeTransfers products suit?

WeTransfers products are suitable for a wide range of companies, particularly those that frequently share large files, such as creative agencies, marketing firms, photographers, and freelancers. The user-friendly interface makes it accessible for both small businesses and larger enterprises.

How much does WeTransfers product cost?

WeTransfer offers a free service for sending files up to 2 GB. The Pro plan costs around £10 per month when billed annually, allowing users to send files up to 200 GB along with additional features.

Does WeTransfer offer a free trial?

WeTransfer does not offer a traditional free trial for its Pro plan, but users can use the free version to evaluate the service. The Pro plan can be purchased monthly or annually, allowing flexibility based on user needs.

What discounts does WeTransfer offer on their products?

WeTransfer occasionally offers discounts for annual subscriptions to the Pro plan, but specific promotions may vary. It is advisable to check their website for any current offers.

Are there any hidden fees or additional costs with WeTransfer?

WeTransfers pricing structure is straightforward, and there are no hidden fees associated with the use of its free or Pro services. Users pay the stated prices for the services they choose to use.

Who uses WeTransfers products?

WeTransfer is used by a diverse range of individuals and businesses, including artists, designers, marketers, and educators, who need to send large files or collaborate on projects efficiently.

What are the main features of WeTransfers products/services?

Main features include:

• File size limits of up to 200 GB for Pro users.
• Custom branding options for businesses.
• Password protection for secure file sharing.
• File collection feature for gathering multiple files in one place.
• Collaboration tools like WeTransfer Paste.

How does WeTransfer compare to its competitors?

WeTransfer is known for its simplicity and user-friendly interface. Compared to competitors like Dropbox and Google Drive, it focuses primarily on file transfer rather than comprehensive cloud storage or collaboration tools. This makes it an efficient choice for quick file sharing.

Is WeTransfers platform easy to use?

Yes, WeTransfer’s platform is designed to be intuitive and easy to navigate, allowing users to send files without needing extensive technical knowledge.

How easy is it to set up WeTransfers product or service?

Setting up WeTransfer is straightforward. Users can start sending files immediately without needing to create an account for the free version. For the Pro version, registration is required, but the process is quick and simple.

Is WeTransfer reliable?

WeTransfer is considered a reliable file transfer service, with a high success rate for transferring large files and a robust infrastructure to support its operations.

Does WeTransfer offer customer support?

Yes, WeTransfer offers customer support through its help centre, which includes FAQs and guides. Pro users may have access to additional support options.

How secure is WeTransfer’s platform?

WeTransfer employs encryption for file transfers and storage, ensuring a secure environment for users. However, users are advised to use password protection for sensitive files to enhance security.

Does WeTransfer integrate with other tools or platforms?

Yes, WeTransfer integrates with various tools and platforms, including Google Drive and Dropbox, allowing users to easily manage their files across different services.

Can I use WeTransfer on mobile devices?

Yes, WeTransfer is accessible on mobile devices through its website. There is also a dedicated app available for iOS and Android users for easier file sharing on the go.

What do users say about WeTransfer?

Users generally appreciate WeTransfer for its simplicity and ease of use. Many find it convenient for sending large files without complications, although some may wish for more advanced features.

What are the pros and cons of WeTransfer?

Pros:

• User-friendly interface.
• Fast file transfers.
• No need for account creation for the free version.

Cons:

• File size limit of 2 GB for free users.
• Limited features compared to comprehensive cloud storage services.

How can I purchase WeTransfer’s services?

Users can purchase WeTransfer services directly from the WeTransfer website by selecting the Pro plan and following the prompts to create an account and enter payment details.

What is the cancellation or refund policy for WeTransfer?

WeTransfer allows users to cancel their Pro subscription at any time. However, they do not offer refunds for any unused portion of the subscription once it has been paid.

Who uses WeTransfer?

WeTransfer is used by a wide array of individuals and professionals, including artists, marketers, educators, and businesses that require efficient file sharing capabilities.

What are the common use cases for WeTransfer?

Common use cases include sending large media files, sharing project files among teams, collecting files from clients or collaborators, and distributing presentations or portfolios.

Why choose WeTransfer over other options?

WeTransfer is ideal for users who prioritise simplicity and speed in file sharing. Its focus on file transfer rather than extensive storage capabilities makes it a convenient choice for those who need to send large files quickly.

How easy is it to set up WeTransfer?

Setting up WeTransfer is easy and quick, requiring minimal steps to start using the service, especially for users opting for the free version.

Does WeTransfer offer training or tutorials?

WeTransfer provides a help centre with guides and FAQs to assist users in navigating the platform and utilising its features effectively.

What languages does WeTransfer support?

WeTransfer supports multiple languages, including English, Spanish, French, German, and Dutch, among others, making it accessible to a global audience.

What problems does WeTransfer solve?

WeTransfer addresses the challenge of sending large files that exceed email attachment limits, providing a straightforward solution for quick and efficient file sharing.

Is WeTransfer worth the investment?

For users who frequently need to send large files, WeTransfers Pro plan offers valuable features that can justify the cost. The ease of use and reliability make it a worthwhile investment for many professionals.