NextGen Healthcare EHR

Frequently Asked Questions about NextGen EHR Demo

Who are NextGen?

NextGen is a healthcare technology company that provides integrated electronic health record (EHR) solutions aimed at improving the quality of patient care and enhancing clinical efficiency for healthcare providers.

What are NextGens products?

NextGen offers a range of EHR products, practice management solutions, revenue cycle management, and patient engagement tools designed to streamline workflows and improve healthcare delivery.

What services do NextGen offer?

NextGen provides services including implementation, training, support, and consulting to help healthcare organisations effectively use their EHR solutions.

What type of companies do NextGens products suit?

NextGens products are suitable for a variety of healthcare organisations, including small to medium-sized practices, large hospitals, and integrated healthcare systems across multiple specialties.

How much does NextGens product cost?

The cost of NextGens products varies based on the specific solutions chosen, the size of the practice, and the level of customisation required. For detailed pricing, prospective customers should contact NextGen directly for a quote.

Does NextGen offer a free trial?

NextGen typically does not offer a free trial for its EHR products. However, interested parties can request a demo to experience the platforms features and functionalities.

What discounts does NextGen offer on their products?

NextGen may offer promotional discounts or special pricing for new customers or during specific events. It is advisable to inquire directly with NextGen for any current offers.

Are there any hidden fees or additional costs with NextGen?

NextGens pricing structure is generally transparent, but additional costs may arise from implementation, training, or ongoing support services. Customers should review the contract thoroughly to understand any potential extra charges.

Who uses NextGens products?

NextGens products are used by a diverse range of healthcare professionals, including physicians, nurses, and administrative staff in various medical fields such as primary care, behavioural health, and specialty care.

What are the main features of NextGens products/services?

Main features of NextGens products include a user-friendly interface, customisable templates, clinical decision support, integrated billing, patient engagement tools, and comprehensive reporting capabilities.

How does NextGen compare to its competitors?

NextGen stands out for its customisation options and integration capabilities, making it a preferred choice for many healthcare providers. Compared to competitors, it offers a comprehensive suite of tools tailored to various specialties.

Is NextGens platform easy to use?

NextGens platform is designed with usability in mind, featuring an intuitive interface that allows users to navigate easily and find the tools they need without extensive training.

How easy is it to set up NextGens product or service?

The setup process for NextGens products can vary in complexity depending on the size and needs of the practice. NextGen provides support during the implementation phase to facilitate a smooth transition.

Is NextGen reliable?

NextGen has a reputation for reliability, with a strong track record of uptime and performance in various healthcare settings, ensuring that users can depend on the system for their daily operations.

Does NextGen offer customer support?

Yes, NextGen offers customer support through various channels, including phone, email, and an online help centre, to assist users with any issues or questions they may have.

How secure is NextGen’s platform?

NextGen implements robust security measures, including encryption and compliance with regulatory standards such as HIPAA, to ensure the safety and confidentiality of patient data.

Does NextGen integrate with other tools or platforms?

Yes, NextGens EHR solutions can integrate with various third-party applications, allowing for enhanced functionality and streamlined workflows across different systems.

Can I use NextGen on mobile devices?

NextGen offers mobile access to its EHR platform, enabling healthcare providers to access patient information and manage tasks on mobile devices while maintaining data security.

What do users say about NextGen?

User feedback on NextGen is generally positive, highlighting the platforms flexibility, ease of use, and comprehensive features, though some users note the learning curve associated with new updates.

What are the pros and cons of NextGen?

Pros include customisation, robust features, and strong customer support. Cons may involve the initial setup complexity and the potential for additional costs during implementation.

How can I purchase NextGen’s services?

Prospective customers can purchase NextGens services by contacting the sales team through their website or by requesting a demo to discuss specific needs and pricing.

What is the cancellation or refund policy for NextGen?

NextGens cancellation and refund policies should be reviewed in the service agreement. It is advisable to discuss any concerns with a sales representative before signing a contract.

What are the common use cases for NextGen?

Common use cases for NextGen include managing patient records, billing and coding, appointment scheduling, and enhancing patient engagement through communication tools.

Why choose NextGen over other options?

NextGen offers a highly customisable EHR solution with strong integration capabilities and comprehensive support, making it a suitable choice for a wide range of healthcare providers.

How easy is it to set up NextGen?

While setup can vary based on practice size and needs, NextGen provides dedicated support and resources to ensure a smooth implementation process for its users.

Does NextGen offer training or tutorials?

Yes, NextGen provides training resources and tutorials to help users become proficient with the platform. These resources may include online courses, webinars, and documentation.

What languages does NextGen support?

NextGen primarily supports English, but may offer additional language options depending on the specific needs of the practice or implementation region.

What problems does NextGen solve?

NextGen addresses issues related to inefficient patient record management, billing inaccuracies, and the need for streamlined communication between healthcare providers and patients.

Is NextGen worth the investment?

Many healthcare providers find NextGen to be a worthwhile investment due to its comprehensive features, customisation options, and ability to improve operational efficiency in managing patient care.