Pure Chat

Frequently Asked Questions about PureChat

Who are PureChat?

PureChat is a live chat software company that provides businesses with tools to communicate with their website visitors in real-time. Founded in 2013, it aims to enhance customer engagement and improve conversion rates through effective online communication.

What are PureChats products?

PureChat offers a range of live chat products, including a basic live chat widget, chat analytics, and chat management tools. They also provide features such as customisation options, automated messages, and integration capabilities with other platforms.

What services do PureChat offer?

In addition to their live chat software, PureChat offers customer support, setup assistance, and training resources. They also provide integration services to connect their chat software with various business tools and platforms.

What type of companies do PureChats products suit?

PureChats products are suitable for small to medium-sized businesses across various industries, including e-commerce, service providers, and educational institutions, that seek to enhance customer service and engagement on their websites.

How much does PureChats product cost?

PureChat offers a free version with limited features, while their paid plans start at a competitive monthly rate. Specific pricing details can vary based on the features and number of users required, so it is advisable to visit their website for the most current pricing information.

Does PureChat offer a free trial?

Yes, PureChat offers a free version of their service that allows users to try out many of its features without a time limit. This enables businesses to evaluate the platforms effectiveness before committing to a paid plan.

What discounts does PureChat offer on their products?

PureChat provides discounts for annual subscriptions compared to monthly billing. They occasionally run promotions which can be found on their website or through their marketing communications.

Are there any hidden fees or additional costs with PureChat?

PureChat is transparent about its pricing structure. Users should be aware that while there are no hidden fees, certain features may only be available on higher-tier plans, which could lead to increased costs if additional features are required.

Who uses PureChats products?

PureChats products are used by a variety of businesses, including online retailers, service providers, and educational institutions, aiming to improve customer interaction and service delivery via live chat.

What are the main features of PureChats products/services?

Main features of PureChat include real-time chat, automated messaging, chat history, visitor tracking, analytics, mobile chat support, and integration with third-party applications such as CRM and email marketing tools.

How does PureChat compare to its competitors?

PureChat is noted for its user-friendly interface and competitive pricing. While some competitors may offer more advanced features, PureChat focuses on core functionalities that meet the needs of small to medium-sized businesses effectively.

Is PureChats platform easy to use?

Yes, PureChats platform is designed to be intuitive and user-friendly, making it accessible for users with varying levels of technical expertise.

How easy is it to set up PureChats product or service?

Setting up PureChat is relatively straightforward. Users can easily integrate the chat widget into their websites with minimal technical knowledge required, guided by clear setup instructions provided by PureChat.

Is PureChat reliable?

PureChat is generally regarded as a reliable service, with a strong uptime record and consistent performance. Users can expect prompt updates and improvements to the platform.

Does PureChat offer customer support?

Yes, PureChat provides customer support through various channels, including live chat, email, and a knowledge base with resources to assist users with common issues and questions.

How secure is PureChat’s platform?

PureChat takes security seriously, implementing measures such as data encryption and secure login protocols to protect user information and maintain privacy.

Does PureChat integrate with other tools or platforms?

Yes, PureChat offers integration capabilities with various third-party applications, including CRM systems, email marketing platforms, and other business tools, enhancing its functionality and usability.

Can I use PureChat on mobile devices?

Yes, PureChat is mobile-friendly and can be accessed on mobile devices, allowing users to communicate with customers while on the go.

What do users say about PureChat?

User feedback often highlights PureChats ease of use, helpful customer support, and effective features for improving customer engagement. Some users may note limitations in advanced features compared to other platforms.

What are the pros and cons of PureChat?

Pros: User-friendly interface, affordable pricing, good customer support, and effective live chat functionality.
Cons: Limited advanced features in the free version and potential limitations for larger enterprises.

How can I purchase PureChat’s services?

Users can purchase PureChats services directly from their website, where they can choose a plan that suits their needs and complete the registration process online.

What is the cancellation or refund policy for PureChat?

PureChat offers a straightforward cancellation policy; users can cancel their subscription at any time. However, it is recommended to review their specific terms regarding refund eligibility for paid plans.

What are the common use cases for PureChat?

Common use cases for PureChat include providing customer support, assisting with sales inquiries, guiding users through website navigation, and collecting feedback from visitors.

Why choose PureChat over other options?

Choosing PureChat may be advantageous for businesses seeking an easy-to-use, cost-effective live chat solution that offers essential features suitable for small to medium-sized enterprises without overwhelming complexity.

How easy is it to set up PureChat?

Setting up PureChat is designed to be user-friendly, with a simple installation process that typically takes only a few minutes to complete.

Does PureChat offer training or tutorials?

Yes, PureChat provides various training resources, including tutorials and documentation, to help users maximise the benefits of their live chat platform.

What languages does PureChat support?

PureChat primarily supports English; however, users can customise chat messages to accommodate multiple languages, depending on their customer base.

What problems does PureChat solve?

PureChat helps businesses improve customer engagement, reduce response times, and enhance overall customer satisfaction by facilitating real-time communication on their websites.

Is PureChat worth the investment?

For small to medium-sized businesses seeking to enhance customer interaction without significant financial investment, PureChat is generally regarded as a worthwhile solution, offering solid features and support for its price point.