Fixably

Frequently Asked Questions about Fixably

Who are Fixably?

Fixably is a technology company that provides innovative solutions for the repair industry, focusing on streamlining processes and improving efficiency for repair shops and technicians. They aim to enhance customer experiences through their tailored software solutions.

What are Fixablys products?

Fixably offers a cloud-based management platform designed specifically for repair businesses. Their products include repair management software, inventory management tools, and customer relationship management (CRM) systems, all aimed at optimising the repair workflow.

What services do Fixably offer?

Fixably provides a range of services including software implementation, ongoing technical support, and user training. They also offer customisation options to tailor their solutions to individual business needs.

What type of companies do Fixablys products suit?

Fixablys products are suitable for various businesses in the repair industry, including electronics repair shops, mobile device repair services, and any organisation that requires efficient management of repair operations.

How much do Fixablys products cost?

The pricing for Fixablys products varies based on the specific needs of the business and the scale of usage. They offer tiered pricing plans that cater to different sizes of repair shops. For detailed pricing information, prospective customers are encouraged to contact Fixably directly.

Does Fixably offer a free trial?

Yes, Fixably offers a free trial of their software, allowing potential users to explore its features and functionalities before committing to a subscription.

What discounts does Fixably offer on their products?

Fixably occasionally runs promotional offers and discounts. It is advisable to check their official website or contact their sales team for the latest information on available discounts.

Are there any hidden fees or additional costs with Fixably?

Fixably is transparent about its pricing and does not impose hidden fees. However, additional costs may arise depending on any customisation or additional services requested by the user.

Who uses Fixablys products?

Fixablys products are used by repair shop owners, technicians, and staff who require efficient management of repair processes and improved customer interactions. Their clientele ranges from small independent shops to larger repair chains.

What are the main features of Fixablys products/services?

Main features of Fixablys platform include repair order management, inventory tracking, customer management, reporting and analytics, and integration capabilities with other tools and platforms.

How does Fixably compare to its competitors?

Fixably stands out from its competitors through its user-friendly interface, comprehensive feature set tailored specifically for the repair industry, and strong customer support. It is recognised for its ease of use and effective operational tools.

Is Fixablys platform easy to use?

Yes, Fixably is designed with an intuitive user interface, making it easy for users to navigate and manage their repair operations effectively without requiring extensive technical knowledge.

How easy is it to set up Fixablys product or service?

Setting up Fixablys platform is straightforward, with guided steps provided during the onboarding process. Users can typically get started quickly with minimal technical support required.

Is Fixably reliable?

Fixably is considered a reliable platform, with a robust infrastructure designed for uptime and performance. Their commitment to customer service further enhances their reliability.

Does Fixably offer customer support?

Yes, Fixably offers customer support through various channels, including email, live chat, and an online help centre, ensuring users can get assistance when needed.

How secure is Fixably’s platform?

Fixably employs industry-standard security measures, including data encryption and secure access controls, to protect user information and ensure the integrity of their platform.

Does Fixably integrate with other tools or platforms?

Yes, Fixably supports integration with various third-party tools and platforms, enhancing its functionality and allowing users to streamline their operations further.

Can I use Fixably on mobile devices?

Fixablys platform is accessible via mobile devices through web browsers, allowing users to manage their repair operations on-the-go. However, dedicated mobile applications may not be available.

What do users say about Fixably?

User feedback on Fixably is generally positive, highlighting its ease of use, effective features, and responsive customer support. Users appreciate how it simplifies the repair management process.

What are the pros and cons of Fixably?

Pros include user-friendly interface, comprehensive features for repair management, and excellent customer support. Cons may include limitations in customisation for very specific needs and reliance on internet connectivity.

How can I purchase Fixably’s services?

Interested customers can purchase Fixably’s services directly through their website by selecting a subscription plan that meets their needs and completing the registration process.

What is the cancellation or refund policy for Fixably?

Fixably offers a cancellation policy that allows users to cancel their subscription at any time. Specific details regarding refunds should be reviewed in their terms of service or discussed with customer support.

What are the common use cases for Fixably?

Common use cases for Fixably include managing repair workflows, tracking inventory, handling customer relationships, and generating reports to analyse business performance in repair shops.

Why choose Fixably over other options?

Choosing Fixably over other options may be beneficial due to its tailored solutions for the repair industry, user-friendly interface, strong customer support, and robust feature set that addresses the specific needs of repair businesses.

How easy is it to set up Fixably?

Setting up Fixably is designed to be a simple process, with clear instructions provided during onboarding, enabling users to get started quickly without extensive technical knowledge.

Does Fixably offer training or tutorials?

Yes, Fixably provides training resources and tutorials to help users understand the platforms features and functionalities, ensuring they can maximise the benefits of their software.

What languages does Fixably support?

Fixably primarily operates in English, but they are working on expanding language support to cater to a broader international audience.

What problems does Fixably solve?

Fixably solves common challenges in the repair industry, such as inefficient workflow management, poor customer communication, and lack of inventory control, helping businesses operate more efficiently.

Is Fixably worth the investment?

Many users find Fixably to be a worthwhile investment due to the time savings, improved operational efficiency, and enhanced customer satisfaction it provides, which can ultimately lead to increased profitability.