Mimecast Advanced Email Security

Frequently Asked Questions about Mimecast

Who are Mimecast?

Mimecast is a global leader in cloud-based email management, providing solutions for email security, archiving, and continuity. Founded in 2003, the company aims to protect organisations from various email-related threats while ensuring email availability and compliance.

What are Mimecasts products?

Mimecast offers a range of products including:

• Email Security – Protection against phishing, malware, and spam.
• Email Archiving – Long-term storage and retrieval of email data.
• Email Continuity – Ensures uninterrupted email service during outages.
• Data Loss Prevention – Safeguards sensitive information from unauthorized access.
• Web Security – Protects users from web-based threats.

What services do Mimecast offer?

Mimecast provides services such as email security assessments, implementation support, ongoing maintenance, and customer support. They also offer training for users to effectively utilise their products.

What type of companies do Mimecasts products suit?

Mimecasts products are suitable for businesses of all sizes, from small enterprises to large corporations, particularly those that rely heavily on email for communication and have stringent compliance requirements.

How much does Mimecasts product cost?

The pricing for Mimecasts products varies based on the specific services selected and the size of the organisation. Custom quotes are typically provided based on individual needs.

Does Mimecast offer a free trial?

Yes, Mimecast offers a free trial for potential customers to evaluate their services before making a commitment.

What discounts does Mimecast offer on their products?

Mimecast may offer discounts depending on the volume of services purchased or during promotional periods. It is advisable to contact their sales team for specific offers.

Are there any hidden fees or additional costs with Mimecast?

Mimecast aims for transparency in pricing. However, additional fees may apply for advanced features or services not included in the base package. It is recommended to review the contract details carefully.

Who uses Mimecasts products?

Mimecasts products are used by a diverse range of businesses across various industries, including finance, healthcare, education, and technology, among others.

What are the main features of Mimecasts products/services?

Main features include:

• Comprehensive email security against external threats.
• Seamless email archiving for compliance and retrieval.
• Continuity services to maintain email access during outages.
• Data loss prevention to protect sensitive information.
• User-friendly interface and management tools.

How does Mimecast compare to its competitors?

Mimecast is often noted for its comprehensive security features and integration capabilities compared to competitors. It is regarded as a strong option for organisations seeking robust email protection and compliance solutions.

Is Mimecasts platform easy to use?

Yes, Mimecast is designed with user experience in mind, featuring an intuitive dashboard and straightforward navigation, making it accessible for users of all skill levels.

How easy is it to set up Mimecasts product or service?

Setting up Mimecasts services is typically straightforward, with guided installation processes and support available to assist customers during the onboarding phase.

Is Mimecast reliable?

Mimecast is recognised for its reliability, offering a high level of uptime and consistent performance, which is critical for businesses relying on email communication.

Does Mimecast offer customer support?

Yes, Mimecast provides comprehensive customer support, including technical assistance and resources to help users resolve issues quickly.

How secure is Mimecast’s platform?

Mimecast employs advanced security measures, including encryption, multi-factor authentication, and regular security updates, to ensure the protection of user data.

Does Mimecast integrate with other tools or platforms?

Yes, Mimecast integrates with various applications and platforms, including Microsoft 365, Google Workspace, and other enterprise applications, allowing for seamless workflow management.

Can I use Mimecast on mobile devices?

Mimecast offers mobile compatibility, enabling users to access their services on smartphones and tablets, ensuring flexibility and accessibility on the go.

What do users say about Mimecast?

User reviews generally highlight Mimecasts effectiveness in email security and ease of use, although some feedback may mention the need for more detailed training materials.

What are the pros and cons of Mimecast?

Pros: Comprehensive security features, user-friendly interface, good customer support.

Cons: Pricing can be a consideration for smaller businesses, and some users may require additional training to fully utilise the platform.

How can I purchase Mimecast’s services?

Services can be purchased directly through the Mimecast website or by contacting their sales team for tailored solutions based on specific business needs.

What is the cancellation or refund policy for Mimecast?

Mimecast typically has a standard cancellation policy outlined in their service agreement. Users should review this document or contact customer support for specific details regarding refunds and cancellations.

What are the common use cases for Mimecast?

Common use cases include email security for preventing cyber threats, archiving emails for compliance and legal purposes, and ensuring business continuity during email outages.

Why choose Mimecast over other options?

Mimecast is chosen for its strong focus on email security, comprehensive feature set, and proven track record in safeguarding businesses from email-related risks.

How easy is it to set up Mimecast?

The setup process for Mimecast is designed to be user-friendly, often completed in a matter of hours, with support available to assist with any challenges.

Does Mimecast offer training or tutorials?

Yes, Mimecast provides training resources and tutorials to help users maximise the benefits of their products and services.

What languages does Mimecast support?

Mimecast supports multiple languages, catering to a global customer base and allowing for wider accessibility in various regions.

What problems does Mimecast solve?

Mimecast addresses issues related to email security, data loss, compliance, and email availability, helping organisations to mitigate risks associated with email communication.

Is Mimecast worth the investment?

Many users find Mimecast to be a worthwhile investment due to its robust security features and the peace of mind it provides in safeguarding email communications and data.