Aircall

Frequently Asked Questions about Aircall

Who are Aircall?

Aircall is a cloud-based phone system designed for modern businesses. Founded in 2014, Aircall provides an intuitive platform that integrates voice calling with various customer relationship management (CRM) tools, enabling teams to manage their calls efficiently and collaboratively.

What are Aircalls products?

Aircall offers a primary product, which is their cloud-based phone system. This includes features such as call routing, call recording, and analytics, as well as integrations with popular business tools like Salesforce, HubSpot, and Zendesk.

What services do Aircall offer?

In addition to their phone system, Aircall provides customer support, onboarding assistance, and training resources to help businesses maximise the use of their platform. They also offer analytics services to track call performance and improve team efficiency.

What type of companies do Aircalls products suit?

Aircalls products are suitable for small to medium-sized businesses across various industries, particularly those that rely on phone communication for sales, support, and customer engagement.

How much does Aircalls product cost?

Aircalls pricing varies depending on the plan chosen. They offer several tiers, including Essential, Professional, and Custom, with costs ranging from £30 to £100 per user per month, depending on features included.

Does Aircall offer a free trial?

Yes, Aircall offers a free trial for new users, allowing them to explore the features and functionalities of the platform before committing to a paid subscription.

What discounts does Aircall offer on their products?

Aircall occasionally provides discounts for annual subscriptions, which can lead to cost savings compared to monthly billing. Specific promotions may vary, so it is advisable to check their website or contact sales for current offers.

Are there any hidden fees or additional costs with Aircall?

Aircall does not have hidden fees, but additional costs may arise depending on the usage of phone numbers, international calls, or certain premium features outside the standard plan offerings.

Who uses Aircalls products?

Aircalls products are utilised by a diverse range of businesses, including those in sales, customer support, and remote work environments, where communication efficiency is paramount.

What are the main features of Aircalls products/services?

Main features of Aircall include call management, call analytics, integrations with other software, call recording, and real-time collaboration tools. These features facilitate streamlined communication and improved customer interactions.

How does Aircall compare to its competitors?

Aircall is often noted for its ease of use and seamless integrations with numerous CRMs compared to competitors. While other platforms may offer similar functionalities, Aircalls focus on user experience and collaboration sets it apart.

Is Aircalls platform easy to use?

Yes, Aircalls platform is designed with user-friendliness in mind, featuring an intuitive interface that allows users to navigate easily and access features without extensive training.

How easy is it to set up Aircalls product or service?

Setting up Aircall is straightforward, with a quick onboarding process. Users can typically be up and running within hours, depending on their specific requirements and integrations.

Is Aircall reliable?

Aircall is generally considered a reliable service, with a strong uptime record and robust infrastructure to support business communications without significant disruptions.

Does Aircall offer customer support?

Yes, Aircall provides customer support through various channels, including email, live chat, and a comprehensive knowledge base to assist users with any inquiries or issues.

How secure is Aircall’s platform?

Aircall prioritises security and implements various measures, such as data encryption and compliance with industry standards, to protect user information and communications.

Does Aircall integrate with other tools or platforms?

Yes, Aircall integrates seamlessly with numerous third-party applications, including CRM systems, helpdesk software, and productivity tools, allowing for enhanced workflow and communication management.

Can I use Aircall on mobile devices?

Yes, Aircall is compatible with mobile devices, providing an app for both iOS and Android, enabling users to manage calls and communications on the go.

What do users say about Aircall?

Users generally appreciate Aircall for its user-friendly interface, ease of integration, and reliable performance. However, some users have noted the cost as a consideration when selecting a phone system.

What are the pros and cons of Aircall?

Pros include its intuitive interface, strong integrations, and reliable service. Cons may encompass pricing that could be higher than some competitors and limitations in specific features depending on the plan selected.

How can I purchase Aircall’s services?

Interested users can purchase Aircalls services through their website, where they can select a plan that fits their needs and complete the sign-up process online.

What is the cancellation or refund policy for Aircall?

Aircall typically has a cancellation policy that allows users to cancel their subscription before the next billing cycle. Refunds may vary based on the circumstances, so it is advisable to review their terms or contact customer support for specific inquiries.

What are the common use cases for Aircall?

Common use cases for Aircall include managing customer support calls, sales outreach, and team collaboration in a remote work environment, where clear communication is critical.

Why choose Aircall over other options?

Choosing Aircall may be beneficial for businesses looking for a user-friendly, highly integrative phone system that enhances communication and collaboration within teams.

Does Aircall offer training or tutorials?

Yes, Aircall provides training resources and tutorials to help users maximise their understanding and use of the platform effectively.

What languages does Aircall support?

Aircall supports multiple languages, including English, French, German, and Spanish, making it accessible to a diverse range of users globally.

What problems does Aircall solve?

Aircall addresses issues related to inefficient communication, lack of integration with existing tools, and the challenges of managing remote team communications effectively.

Is Aircall worth the investment?

Many businesses find Aircall worth the investment due to its robust features, ease of use, and ability to streamline communications, ultimately leading to improved customer interactions and team productivity.