Frequently Asked Questions about Giving Tools

Who are Giving Tools?

Giving Tools is a technology company that provides online donation and fundraising solutions for non-profit organisations and charities. Their mission is to facilitate donations and streamline the fundraising process for organisations of all sizes.

What are Giving Tools products?

Giving Tools offers a range of products including donation forms, fundraising pages, event registration tools, and peer-to-peer fundraising capabilities. These products are designed to enhance the donor experience and improve the effectiveness of fundraising campaigns.

What services do Giving Tools offer?

In addition to their products, Giving Tools provides services such as customer support, platform setup assistance, and training sessions for users to help them maximise the use of their tools.

What type of companies do Giving Tools products suit?

Giving Tools products are suitable for non-profit organisations, charities, educational institutions, and any organisation seeking to facilitate donations and fundraising efforts.

How much does Giving Tools product cost?

The cost of Giving Tools products varies based on the specific services and features selected. They offer competitive pricing that is often determined by the size and needs of the organisation. For detailed pricing information, it is recommended to contact Giving Tools directly.

Does Giving Tools offer a free trial?

Yes, Giving Tools offers a free trial period for potential users to explore their platform and features before committing to a purchase.

What discounts does Giving Tools offer on their products?

Giving Tools may offer discounts for annual subscriptions or for non-profit organisations. Specific discount details can be acquired by reaching out to their sales team.

Are there any hidden fees or additional costs with Giving Tools?

Giving Tools is transparent about its pricing structure. However, users should review the terms and conditions for any potential transaction fees that may apply depending on the payment processing methods selected.

Who uses Giving Tools products?

Giving Tools products are used by a variety of organisations including non-profits, schools, and community groups that seek to streamline their fundraising efforts and enhance donor engagement.

What are the main features of Giving Tools products/services?

Main features include customisable donation forms, integration with various payment processors, event registration capabilities, peer-to-peer fundraising options, and detailed reporting and analytics tools to track fundraising performance.

How does Giving Tools compare to its competitors?

Giving Tools is known for its user-friendly interface and comprehensive set of features specifically tailored for non-profits. While it competes with other fundraising platforms, its targeted focus on the non-profit sector sets it apart.

Is Giving Tools platform easy to use?

Yes, Giving Tools is designed with user experience in mind, making it straightforward for both administrators and donors to navigate the platform.

How easy is it to set up Giving Tools product or service?

Setting up Giving Tools products is relatively easy, with step-by-step guides and support available to assist users in the initial configuration.

Is Giving Tools reliable?

Giving Tools is considered a reliable platform, with a strong track record of uptime and customer satisfaction in the non-profit sector.

Does Giving Tools offer customer support?

Yes, Giving Tools provides customer support through various channels, including email and phone, to assist users with any inquiries or issues they may encounter.

How secure is Giving Tools’ platform?

Giving Tools prioritises security, employing industry-standard encryption and security measures to protect user data and transactions on their platform.

Does Giving Tools integrate with other tools or platforms?

Yes, Giving Tools offers integration capabilities with various third-party applications and platforms, allowing for seamless data transfer and enhanced functionality.

Can I use Giving Tools on mobile devices?

Yes, Giving Tools platform is mobile-friendly, enabling users to access and manage their fundraising efforts from smartphones and tablets.

What do users say about Giving Tools?

Users generally report positive experiences with Giving Tools, highlighting its ease of use and effective fundraising capabilities as key benefits.

What are the pros and cons of Giving Tools?

Pros include user-friendly design, comprehensive features for fundraising, and reliable customer support. A potential con may be that some users find the need for additional customisation options for specific fundraising needs.

How can I purchase Giving Tools’ services?

Interested users can purchase services directly from the Giving Tools website by selecting their desired products and following the checkout process.

What is the cancellation or refund policy for Giving Tools?

Giving Tools has a clear cancellation and refund policy, which can be reviewed on their website or by contacting their customer support for specific details.

What are the common use cases for Giving Tools?

Common use cases include online fundraising campaigns, event registrations, annual giving drives, and peer-to-peer fundraising initiatives for charities and non-profits.

Why choose Giving Tools over other options?

Giving Tools is focused on the unique needs of non-profits, offering tailored solutions that enhance fundraising efforts, which may not be as comprehensively addressed by other platforms.

How easy is it to set up Giving Tools?

Setting up Giving Tools is designed to be user-friendly, with support available to ensure a smooth onboarding experience for new users.

Does Giving Tools offer training or tutorials?

Yes, Giving Tools provides training resources and tutorials, both online and through customer support, to help users maximise their use of the platform.

What languages does Giving Tools support?

Giving Tools primarily operates in English, but may offer support and services in other languages depending on user needs and demand.

What problems does Giving Tools solve?

Giving Tools addresses issues related to fundraising inefficiencies, donor engagement, and the need for effective online donation solutions for non-profit organisations.

Is Giving Tools worth the investment?

Many users find that the investment in Giving Tools pays off through increased donations and streamlined fundraising processes, making it a worthwhile option for non-profits.