KRYSTAL Document Management System

Frequently Asked Questions (FAQ)

Who are Krystal DMS?

Krystal DMS is a document management system provider based in India, specialising in digital transformation solutions that facilitate efficient document management and workflow automation for businesses of various sizes.

What are Krystal DMSs products?

Krystal DMS offers a range of products that include document management systems, workflow automation tools, and customisable solutions tailored to meet the specific needs of different industries.

What services do Krystal DMS offer?

In addition to their software products, Krystal DMS provides services such as system integration, data migration, consulting, and training to help businesses effectively implement and use their document management solutions.

What type of companies do Krystal DMSs products suit?

Krystal DMSs products are suitable for a variety of companies, including small to medium-sized enterprises (SMEs), large corporations, and organisations across various sectors such as finance, healthcare, education, and government.

How much do Krystal DMSs products cost?

The cost of Krystal DMSs products varies depending on the specific solutions chosen and the scale of implementation. For detailed pricing information, potential customers are encouraged to contact the sales team directly for a customised quote.

Does Krystal DMS offer a free trial?

Yes, Krystal DMS offers a free trial of their document management software, allowing potential users to explore the features and functionalities before making a purchase decision.

What discounts does Krystal DMS offer on their products?

Krystal DMS may offer promotional discounts or package deals on their products. Interested customers should inquire directly with the sales team for any current offers or promotional pricing.

Are there any hidden fees or additional costs with Krystal DMS?

Krystal DMS is committed to transparency in pricing. However, additional costs may arise for customisation, integration, or ongoing support services. It is advisable to clarify any potential extra charges during the initial consultation.

Who uses Krystal DMSs products?

Krystal DMSs products are used by a diverse range of clients, including businesses in the financial sector, educational institutions, healthcare providers, and governmental organisations seeking efficient document management solutions.

What are the main features of Krystal DMSs products/services?

Main features of Krystal DMSs products include document storage and retrieval, workflow automation, user access controls, document versioning, and integration capabilities with other software platforms.

How does Krystal DMS compare to its competitors?

Krystal DMS distinguishes itself from competitors through its focus on customisation, robust customer support, and the ability to cater to specific industry needs, making it an appealing choice for many organisations.

Is Krystal DMSs platform easy to use?

Yes, Krystal DMSs platform is designed with user-friendliness in mind, featuring an intuitive interface that allows users to navigate easily and manage documents without extensive training.

How easy is it to set up Krystal DMSs product or service?

The setup process for Krystal DMSs products is designed to be straightforward, with the support of the company’s implementation team to assist customers through installation and configuration.

Is Krystal DMS reliable?

Krystal DMS is regarded as a reliable solution provider, with a track record of delivering stable and effective document management systems that meet the needs of its users.

Does Krystal DMS offer customer support?

Yes, Krystal DMS provides customer support to assist users with any questions or issues they may encounter while using the platform. Support options typically include email, phone, and chat assistance.

How secure is Krystal DMS’s platform?

Krystal DMS employs industry-standard security measures, including data encryption, access controls, and regular security audits, to ensure the protection of user data and documents.

Does Krystal DMS integrate with other tools or platforms?

Yes, Krystal DMS is designed to integrate with various third-party applications and platforms, allowing for enhanced functionality and streamlined workflows across different tools used by businesses.

Can I use Krystal DMS on mobile devices?

Krystal DMS offers mobile compatibility, enabling users to access and manage documents on their mobile devices, which enhances flexibility and productivity.

What do users say about Krystal DMS?

Users generally report positive experiences with Krystal DMS, highlighting its ease of use, effective customer support, and the benefits of improved document management within their organisations.

What are the pros and cons of Krystal DMS?

Pros include user-friendly interface, customisable features, and strong customer support. Cons may involve the need for initial training and potential costs for advanced customisation.

How can I purchase Krystal DMS’s services?

Interested customers can purchase Krystal DMS’s services by contacting the sales team through their website, where they can discuss their needs and receive a customised proposal.

What is the cancellation or refund policy for Krystal DMS?

Krystal DMS has a cancellation and refund policy that varies based on the terms agreed upon at the time of purchase. Customers are encouraged to review the policy details during the sales process.

What are the common use cases for Krystal DMS?

Common use cases for Krystal DMS include managing electronic documents, automating workflows, facilitating collaboration among teams, and ensuring compliance with regulatory requirements.

Why choose Krystal DMS over other options?

Choosing Krystal DMS may be beneficial due to its customisation capabilities, strong customer support, and focus on providing solutions tailored to specific industry needs, which may not be as prominent in other options.

How easy is it to set up Krystal DMS?

Setting up Krystal DMS is relatively easy, supported by a dedicated team that guides customers through the installation and configuration processes.

Does Krystal DMS offer training or tutorials?

Yes, Krystal DMS provides training and tutorials to help users understand the functionalities of their products and optimise their use of the system.

What languages does Krystal DMS support?

Krystal DMS supports multiple languages to cater to a diverse user base, enhancing accessibility for users in different regions.

What problems does Krystal DMS solve?

Krystal DMS addresses common issues related to document management, such as inefficiencies in document retrieval, workflow bottlenecks, and challenges in maintaining compliance with regulations.

Is Krystal DMS worth the investment?

Many users find Krystal DMS to be a worthwhile investment due to its ability to enhance productivity, streamline document management processes, and provide a return on investment through improved operational efficiency.