Piwik PRO

Frequently Asked Questions about Piwik PRO

Who are Piwik PRO?

Piwik PRO is a European analytics and marketing platform that prioritises data privacy. Founded in 2013, the company offers solutions designed to help businesses collect, manage, and analyse their data while ensuring compliance with data protection regulations such as GDPR.

What are Piwik PROs products?

Piwik PRO offers several products, including Piwik PRO Analytics Suite, Tag Manager, Consent Manager, and Data Privacy Manager. These products enable organisations to track user behaviour, manage tags, ensure user consent, and maintain data privacy.

What services do Piwik PRO offer?

Piwik PRO provides a range of services, including data analytics, tag management, consent management, and integration support. Additionally, they offer consulting and training to help clients maximise the use of their platform.

What type of companies do Piwik PROs products suit?

Piwik PROs products are suitable for businesses of all sizes, particularly those that require stringent data protection measures. This includes companies in sectors such as finance, healthcare, education, and e-commerce that must comply with data privacy regulations.

How much does Piwik PROs product cost?

The pricing for Piwik PROs products varies based on the specific solutions and features chosen, as well as the size of the organisation. Custom quotes are available upon request, ensuring that businesses pay only for the features they need.

Does Piwik PRO offer a free trial?

Yes, Piwik PRO offers a free trial period for its analytics solution, allowing potential customers to evaluate the platform and its features before making a commitment.

What discounts does Piwik PRO offer on their products?

Piwik PRO occasionally offers discounts for annual subscriptions or for educational and non-profit organisations. Prospective customers should inquire directly with the sales team for any current promotions.

Are there any hidden fees or additional costs with Piwik PRO?

Piwik PRO is transparent about its pricing, and there are no hidden fees associated with its products. However, additional costs may arise for premium features or additional user accounts, which should be clarified during the purchasing process.

Who uses Piwik PROs products?

Piwik PROs products are used by various organisations, including large enterprises, SMEs, educational institutions, and government agencies, all of which require robust analytics and data privacy solutions.

What are the main features of Piwik PROs products/services?

Main features of Piwik PRO include advanced analytics capabilities, customisable dashboards, user journey tracking, data visualisation tools, tag management, consent management, and data privacy compliance tools.

How does Piwik PRO compare to its competitors?

Piwik PRO distinguishes itself from competitors by focusing on data privacy, offering self-hosting options, and providing a comprehensive suite of tools that integrate analytics, tag management, and consent management in one platform.

Is Piwik PROs platform easy to use?

Yes, Piwik PROs platform is designed with user experience in mind, featuring an intuitive interface that allows users to navigate easily and access the analytical tools required for data-driven decision-making.

How easy is it to set up Piwik PROs product or service?

The setup process for Piwik PRO is straightforward, with comprehensive documentation and support available to assist users in integrating the platform into their existing systems.

Is Piwik PRO reliable?

Piwik PRO is considered a reliable platform, with a strong track record of uptime and performance, backed by a dedicated team focused on maintaining high standards of service and support.

Does Piwik PRO offer customer support?

Yes, Piwik PRO provides customer support via various channels, including email and live chat. They also offer extensive documentation and resources for users looking for self-help options.

How secure is Piwik PRO’s platform?

Piwik PRO places a high emphasis on security, employing industry-standard measures such as data encryption, secure data storage, and compliance with GDPR and other privacy regulations to protect user data.

Does Piwik PRO integrate with other tools or platforms?

Yes, Piwik PRO supports integration with various third-party tools and platforms, enabling users to streamline their workflows and enhance their analytical capabilities.

Can I use Piwik PRO on mobile devices?

Piwik PROs platform is accessible on mobile devices through a web browser, allowing users to view analytics and dashboards on the go.

What do users say about Piwik PRO?

Users generally praise Piwik PRO for its robust analytics capabilities, data privacy focus, and customer support. Some users note that the learning curve can be steep for new users.

What are the pros and cons of Piwik PRO?

Pros: Strong data privacy features, customisable analytics, self-hosting options, and comprehensive support.
Cons: Potentially complex for beginners and may require additional setup time compared to simpler analytics tools.

How can I purchase Piwik PRO’s services?

Piwik PRO services can be purchased through their official website, where users can request a quote or sign up for a trial to evaluate the platform.

What is the cancellation or refund policy for Piwik PRO?

Piwik PRO typically offers a cancellation policy, which varies based on the subscription type. Users should review the terms at the time of purchase or contact customer support for specific details.

What are the common use cases for Piwik PRO?

Common use cases for Piwik PRO include web analytics, user behaviour tracking, marketing campaign analysis, and compliance with data protection regulations.

Why choose Piwik PRO over other options?

Piwik PRO is preferred by organisations that prioritise data privacy and need a comprehensive, integrated platform that provides both analytics and consent management capabilities.

How easy is it to set up Piwik PRO?

The setup process is designed to be user-friendly, and Piwik PRO provides helpful guides and support to assist users in getting started quickly.

Does Piwik PRO offer training or tutorials?

Yes, Piwik PRO offers a variety of training resources and tutorials to help users maximise their understanding and use of the platform.

What languages does Piwik PRO support?

Piwik PRO supports multiple languages, making it accessible to a diverse global audience. Specific language availability can be confirmed through their customer support or website.

What problems does Piwik PRO solve?

Piwik PRO addresses issues related to data privacy, user tracking, and compliance with regulations, enabling businesses to make informed decisions based on accurate and secure data.

Is Piwik PRO worth the investment?

For businesses that require robust analytics and strict adherence to data privacy regulations, Piwik PRO is generally regarded as a worthwhile investment that offers significant value in terms of features and compliance.