Zoho Survey

Frequently Asked Questions about Zoho Survey

Who are Zoho?

Zoho is a global technology company that provides a comprehensive suite of software applications for businesses, including tools for CRM, finance, human resources, and productivity. Founded in 1996, Zoho aims to empower businesses with effective solutions that enhance productivity and streamline operations.

What are Zoho Surveys products?

Zoho Survey offers online survey software that enables users to create, distribute, and analyse surveys. The platform provides various templates, question types, and reporting features to gather feedback and insights effectively.

What services do Zoho Survey offer?

Zoho Survey offers services including survey creation, distribution via multiple channels (email, social media, web), real-time analytics, customisation options, and integration with other Zoho products and third-party applications.

What type of companies do Zoho Surveys products suit?

Zoho Surveys products are suitable for a wide range of companies, from small businesses to large enterprises, across various industries such as education, healthcare, retail, and more, essentially any organisation needing to collect and analyse feedback.

How much does Zoho Surveys product cost?

Zoho Survey offers a range of pricing plans starting from a free tier with basic features. Paid plans offer additional features and start at competitive rates, which vary based on the level of functionality required.

Does Zoho Survey offer a free trial?

Yes, Zoho Survey offers a free trial for its paid plans, allowing users to explore premium features for a limited period before committing to a subscription.

What discounts does Zoho Survey offer on their products?

Zoho Survey may offer discounts for annual subscriptions, educational institutions, and non-profit organisations. Specific promotional discounts may also be available from time to time.

Are there any hidden fees or additional costs with Zoho Survey?

Zoho Survey is transparent about its pricing. Users should review the pricing page for details on any potential additional costs, such as for premium features or additional responses beyond the plan limits.

Who uses Zoho Surveys products?

Zoho Survey is used by businesses, educational institutions, non-profits, and individuals seeking to gather feedback, conduct research, and perform data analysis.

What are the main features of Zoho Surveys products/services?

Main features of Zoho Survey include custom survey creation, various question types, branching logic, real-time reporting and analytics, multi-channel distribution, and integration with other Zoho and third-party applications.

How does Zoho Survey compare to its competitors?

Zoho Survey stands out for its comprehensive integration with other Zoho applications, user-friendly interface, and competitive pricing. Compared to competitors, it may offer a more seamless experience for users already within the Zoho ecosystem.

Is Zoho Surveys platform easy to use?

Yes, Zoho Survey is designed with user-friendliness in mind, featuring an intuitive interface that allows users to create surveys efficiently, even without technical expertise.

How easy is it to set up Zoho Surveys product or service?

Setting up Zoho Survey is straightforward. Users can create an account, choose a template or start from scratch, and begin building their survey within minutes.

Is Zoho Survey reliable?

Zoho Survey is considered reliable, with strong uptime performance, data security measures, and consistent updates to improve functionality and user experience.

Does Zoho Survey offer customer support?

Yes, Zoho Survey provides customer support through various channels, including email, live chat, and a comprehensive knowledge base to assist users with any issues or inquiries.

How secure is Zoho Surveys platform?

Zoho Survey employs industry-standard security measures, including data encryption, secure data storage, and compliance with GDPR and other privacy regulations, ensuring user data is protected.

Does Zoho Survey integrate with other tools or platforms?

Yes, Zoho Survey integrates seamlessly with other Zoho applications, as well as third-party tools like Google Sheets, Mailchimp, Salesforce, and various CRM systems, enhancing its functionality.

Can I use Zoho Survey on mobile devices?

Yes, Zoho Survey is mobile-friendly, allowing users to create and respond to surveys on mobile devices through its responsive web design.

What do users say about Zoho Survey?

Users generally appreciate Zoho Survey for its ease of use, robust features, and effective reporting. Feedback often highlights its integration capabilities and value for money.

What are the pros and cons of Zoho Survey?

Pros include an intuitive interface, comprehensive features, strong integration options, and competitive pricing. Cons may include limitations in the free plan and potential learning curve for advanced features.

How can I purchase Zoho Surveys services?

Users can purchase Zoho Surveys services directly from their website by selecting a pricing plan that suits their needs and completing the registration process.

What is the cancellation or refund policy for Zoho Survey?

Zoho Survey offers a cancellation policy where users can cancel their subscription at any time. Refunds may be available on a case-by-case basis, depending on the circumstances of the cancellation.

What are the common use cases for Zoho Survey?

Common use cases include customer satisfaction surveys, employee feedback, market research, event feedback, and product feedback, enabling organisations to gather valuable insights.

Why choose Zoho Survey over other options?

Choosing Zoho Survey may be beneficial for users already invested in the Zoho ecosystem, those seeking a cost-effective solution, and organisations requiring robust features and integrations.

Does Zoho Survey offer training or tutorials?

Yes, Zoho Survey provides various training resources, including tutorials, webinars, and a knowledge base to assist users in maximising the platforms capabilities.

What languages does Zoho Survey support?

Zoho Survey supports multiple languages, making it accessible to a diverse user base and allowing surveys to be created in various languages as needed.

What problems does Zoho Survey solve?

Zoho Survey helps organisations gather feedback, conduct research, and analyse data effectively, facilitating informed decision-making and improving customer and employee engagement.

Is Zoho Survey worth the investment?

For many organisations, Zoho Survey is worth the investment due to its feature set, ease of use, integration capabilities, and competitive pricing, making it a valuable tool for data collection and analysis.