GoTo Resolve

Frequently Asked Questions about GoTo Resolve

Who are GoTo?

GoTo is a technology company that provides communication and collaboration solutions designed to support businesses in managing their IT and customer service needs. Their products are tailored for remote work and enhance productivity across various sectors.

What are GoTo Resolves products?

GoTo Resolve offers a range of products including remote support software, IT management tools, and customer service solutions that help organisations efficiently manage their IT infrastructure and support operations.

What services do GoTo Resolve offer?

GoTo Resolve provides services such as remote desktop support, incident management, endpoint management, and IT asset management. These services are designed to streamline IT workflows and improve response times to technical issues.

What type of companies do GoTo Resolves products suit?

GoTo Resolves products are suitable for small to medium-sized businesses, as well as larger enterprises looking for efficient IT management solutions. Their services are versatile and can cater to various industries including healthcare, finance, and education.

How much does GoTo Resolves product cost?

The cost of GoTo Resolves products varies based on the specific solution and the number of users. Pricing is typically available on their website, and they offer various subscription plans to accommodate different business needs.

Does GoTo Resolve offer a free trial?

Yes, GoTo Resolve offers a free trial for potential users to explore the features and functionalities of their products before committing to a subscription.

What discounts does GoTo Resolve offer on their products?

GoTo Resolve may offer discounts for annual subscriptions or promotional offers from time to time. Users are encouraged to check their website or contact sales for current discount information.

Are there any hidden fees or additional costs with GoTo Resolve?

GoTo Resolve is transparent about its pricing structure. However, additional costs may arise based on optional add-ons or services outside the standard package. It is advisable to review the pricing details on their website or contact customer service for clarity.

Who uses GoTo Resolves products?

GoTo Resolves products are used by IT professionals, support teams, and managers in various industries who require effective tools for remote support and IT management.

What are the main features of GoTo Resolves products/services?

Main features include remote access, session recording, multi-session handling, real-time chat support, and comprehensive reporting tools. These features help enhance IT support efficiency and user satisfaction.

How does GoTo Resolve compare to its competitors?

GoTo Resolve is recognized for its user-friendly interface and reliable performance, often compared favourably to competitors like TeamViewer and AnyDesk. Users may prefer GoTo Resolve for its integration capabilities and comprehensive support features.

Is GoTo Resolves platform easy to use?

Yes, GoTo Resolve is designed to be user-friendly, with an intuitive interface that allows users to navigate its features easily, making it accessible for both technical and non-technical personnel.

How easy is it to set up GoTo Resolves product or service?

Setting up GoTo Resolve is straightforward, with clear installation instructions and support documentation available. Users can typically get started within minutes of signing up.

Is GoTo Resolve reliable?

GoTo Resolve is considered reliable, with a strong track record for uptime and performance, ensuring that users can depend on the service for critical IT support needs.

Does GoTo Resolve offer customer support?

Yes, GoTo Resolve provides customer support through various channels including live chat, email, and phone support. They also offer a comprehensive knowledge base for self-service assistance.

How secure is GoTo Resolve’s platform?

GoTo Resolve employs industry-standard security measures, including end-to-end encryption and multi-factor authentication, to protect user data and ensure secure connections during remote sessions.

Does GoTo Resolve integrate with other tools or platforms?

Yes, GoTo Resolve integrates with various third-party applications and platforms, enhancing its usability within existing workflows and systems commonly used in businesses.

Can I use GoTo Resolve on mobile devices?

Yes, GoTo Resolve is compatible with mobile devices, allowing users to access its features and manage support tasks on the go via its mobile app.

What do users say about GoTo Resolve?

User feedback on GoTo Resolve is generally positive, highlighting its ease of use, effectiveness in remote support, and responsive customer service as key strengths.

What are the pros and cons of GoTo Resolve?

Pros include ease of use, strong customer support, and robust feature set. Cons may include pricing which some users find higher compared to basic alternatives, and a learning curve for advanced features.

How can I purchase GoTo Resolve’s services?

Services can be purchased directly from the GoTo website, where users can choose their preferred plans and complete the payment process online.

What is the cancellation or refund policy for GoTo Resolve?

GoTo Resolve typically offers a cancellation policy that allows users to cancel their subscription at any time. Refund policies may vary based on the terms of the subscription, so it is advisable to check the details on their website.

What are the common use cases for GoTo Resolve?

Common use cases include providing remote IT support, managing IT incidents, performing system maintenance, and assisting customers with technical issues.

Why choose GoTo Resolve over other options?

Users may choose GoTo Resolve for its comprehensive feature set, ease of use, strong customer support, and reliability, which together create a robust solution for IT management and remote support.

Does GoTo Resolve offer training or tutorials?

Yes, GoTo Resolve provides training resources, including tutorials and webinars, to help users maximise the effectiveness of the platform.

What languages does GoTo Resolve support?

GoTo Resolve supports multiple languages, catering to a diverse user base and ensuring accessibility for non-English speaking users.

What problems does GoTo Resolve solve?

GoTo Resolve addresses challenges in IT support, such as delayed response times, inefficient remote troubleshooting, and the need for effective IT asset management.

Is GoTo Resolve worth the investment?

Many users find GoTo Resolve to be a worthwhile investment due to its extensive feature set and the value it adds in improving IT support efficiency and customer satisfaction.