SurveyMonkey

Frequently Asked Questions about SurveyMonkey

Who are SurveyMonkey?

SurveyMonkey is an online survey development cloud-based software company that provides a platform for creating, distributing, and analysing surveys. Established in 1999, it has become one of the leading tools for gathering feedback and data across various sectors.

What are SurveyMonkeys products?

SurveyMonkey offers a range of products including survey creation tools, data analysis features, and integrations with other platforms. Their main product is the survey tool, which allows users to build custom surveys, collect responses, and analyse results. Additional products include SurveyMonkey Enterprise, SurveyMonkey Audience, and SurveyMonkey FAQs.

What services do SurveyMonkey offer?

SurveyMonkey provides services such as survey creation, data collection, analytics, and reporting tools. They also offer audience targeting services to help users reach specific demographics, as well as integration with various applications to enhance functionality.

What type of companies do SurveyMonkeys products suit?

SurveyMonkeys products are suitable for businesses of all sizes across various industries, including market research firms, academic institutions, non-profit organisations, and corporate entities seeking customer feedback or employee engagement insights.

How much does SurveyMonkeys product cost?

SurveyMonkey offers a free basic plan with limited features. Paid plans range from approximately £25 to £100 per month, depending on the features and level of service required. Custom enterprise solutions are also available at varying prices.

Does SurveyMonkey offer a free trial?

Yes, SurveyMonkey offers a free basic plan that allows users to access limited features and create surveys. A free trial of their paid features may also be available at certain times, allowing users to explore premium options without a commitment.

What discounts does SurveyMonkey offer on their products?

SurveyMonkey occasionally provides promotional discounts and offers for new users. Additionally, discounts may be available for annual subscriptions compared to monthly billing. It is advisable to check their website for current promotions.

Are there any hidden fees or additional costs with SurveyMonkey?

SurveyMonkeys pricing is generally straightforward, but users should be aware that certain advanced features and additional responses may incur extra charges. It is recommended to review the pricing details before purchasing.

Who uses SurveyMonkeys products?

SurveyMonkeys products are used by a diverse range of users including businesses, researchers, educators, and non-profit organisations. Its user base includes anyone looking to gather data and insights through surveys.

What are the main features of SurveyMonkeys products/services?

Main features of SurveyMonkey include a user-friendly survey builder, a variety of question types, customisable survey templates, real-time data analysis, reporting tools, and integration capabilities with other software platforms.

How does SurveyMonkey compare to its competitors?

SurveyMonkey is often compared to other survey tools like Google Forms, Typeform, and Qualtrics. Its ease of use, extensive templates, and robust analytics capabilities make it a popular choice, although some competitors may offer more advanced customisation or pricing structures.

Is SurveyMonkeys platform easy to use?

Yes, SurveyMonkey is designed to be user-friendly, with an intuitive interface that allows users to create surveys quickly without requiring technical expertise.

How easy is it to set up SurveyMonkeys product or service?

Setting up SurveyMonkey is straightforward. Users can create an account, choose a survey template, and start building their survey within minutes. The platform provides helpful prompts and tips throughout the process.

Is SurveyMonkey reliable?

SurveyMonkey has a reputation for reliability, providing consistent uptime and data security. Their infrastructure supports millions of surveys and responses, ensuring that users can trust the platform for their data collection needs.

Does SurveyMonkey offer customer support?

Yes, SurveyMonkey offers customer support through various channels including email and a help centre with extensive resources, FAQs, and user guides to assist users with their queries.

How secure is SurveyMonkey’s platform?

SurveyMonkey takes data security seriously, employing encryption, secure servers, and compliance with various data protection regulations to ensure user data is protected and confidential.

Does SurveyMonkey integrate with other tools or platforms?

Yes, SurveyMonkey integrates with a variety of other tools and platforms, such as Slack, Mailchimp, and Salesforce, allowing users to streamline their workflows and enhance data collection processes.

Can I use SurveyMonkey on mobile devices?

Yes, SurveyMonkey is accessible via mobile devices through its mobile-friendly website and dedicated mobile app, allowing users to create and respond to surveys on the go.

What do users say about SurveyMonkey?

Users generally appreciate SurveyMonkey for its ease of use, comprehensive features, and reliable performance. However, some users have noted limitations in the free plan and the costs associated with premium features.

What are the pros and cons of SurveyMonkey?

Pros include its user-friendly interface, extensive templates, and robust analytics tools. Cons may include limited functionality on the free plan and potential costs for advanced features.

How can I purchase SurveyMonkey’s services?

Users can purchase SurveyMonkey’s services directly through their website by selecting a plan and completing the registration process. Payment options typically include credit/debit cards and PayPal.

What is the cancellation or refund policy for SurveyMonkey?

SurveyMonkey allows users to cancel their subscription at any time. Refunds may be issued for annual subscriptions if cancelled within a specific time frame, although this is subject to their terms and conditions.

What are the common use cases for SurveyMonkey?

Common use cases for SurveyMonkey include customer satisfaction surveys, employee engagement assessments, market research, event feedback, and academic research data collection.

Why choose SurveyMonkey over other options?

Choosing SurveyMonkey may be beneficial due to its user-friendly interface, extensive range of features, and strong reputation in the survey industry, making it a reliable choice for various data collection needs.

How easy is it to set up SurveyMonkey?

SurveyMonkeys setup process is simple and quick, allowing users to create and launch surveys in a matter of minutes without any prior experience.

Does SurveyMonkey offer training or tutorials?

Yes, SurveyMonkey provides a wealth of resources including tutorials, webinars, and guides to help users maximise their use of the platform and understand its features.

What languages does SurveyMonkey support?

SurveyMonkey supports multiple languages, enabling users to create surveys in various languages to cater to diverse audiences.

What problems does SurveyMonkey solve?

SurveyMonkey helps organisations gather valuable feedback, conduct market research, assess employee satisfaction, and collect data effectively, facilitating informed decision-making.

Is SurveyMonkey worth the investment?

For many users, especially those needing robust survey tools and data analysis capabilities, SurveyMonkey is considered a worthwhile investment due to its extensive features and ease of use.