Hubstaff

Frequently Asked Questions about Hubstaff

Who are Hubstaff?

Hubstaff is a time tracking and productivity management software company that provides tools for businesses to monitor employee performance, track time spent on projects, and manage remote teams. Founded in 2012, Hubstaff aims to help organisations increase efficiency and accountability through comprehensive tracking solutions.

What are Hubstaffs products?

Hubstaff offers a variety of products including time tracking software, project management tools, employee monitoring features, and GPS tracking for mobile workers. Their platform also includes invoicing, reporting, and team management functionalities.

What services do Hubstaff offer?

Hubstaff provides services such as time tracking, productivity monitoring, project management, invoicing, and team scheduling. They also offer a mobile app for tracking time on the go and features to facilitate remote team collaboration.

What type of companies do Hubstaffs products suit?

Hubstaffs products are suitable for a wide range of companies, including small to medium-sized businesses, remote teams, freelancers, and large enterprises looking to improve productivity and track employee performance effectively.

How much does Hubstaffs product cost?

Hubstaff offers several pricing plans based on features and team size, starting from a free tier for basic time tracking to paid plans ranging from approximately £7 to £20 per user per month, depending on the selected features and functionalities.

Does Hubstaff offer a free trial?

Yes, Hubstaff provides a free trial for its premium features. This allows users to evaluate the platforms capabilities without any financial commitment for a limited period.

What discounts does Hubstaff offer on their products?

Hubstaff occasionally offers discounts for annual subscriptions, which can provide savings compared to monthly billing. They may also have promotional offers from time to time, especially for new users.

Are there any hidden fees or additional costs with Hubstaff?

Hubstaff does not have hidden fees, but users should be aware that additional costs may arise if they choose to upgrade to premium features or require add-ons beyond the standard offerings.

Who uses Hubstaffs products?

Hubstaffs products are used by a diverse range of users including freelancers, remote teams, project managers, and business owners who need effective time tracking and productivity management solutions.

What are the main features of Hubstaffs products/services?

Key features of Hubstaff include time tracking, activity levels, GPS tracking, timesheets, invoicing, reporting, productivity monitoring, and integrations with other tools such as project management software.

How does Hubstaff compare to its competitors?

Hubstaff is often compared to competitors like Toggl, Time Doctor, and Harvest. It offers a comprehensive suite of features for remote teams and is particularly noted for its GPS tracking capabilities, while other tools may focus more on simplicity or specific functionalities.

Is Hubstaffs platform easy to use?

Hubstaff is generally considered user-friendly, with an intuitive interface that allows users to navigate and access features easily. The platform is designed for both tech-savvy users and those less familiar with time tracking software.

How easy is it to set up Hubstaffs product or service?

Setting up Hubstaff is straightforward, requiring users to create an account, download the application, and configure their settings. The process is designed to be quick and efficient for new users.

Is Hubstaff reliable?

Hubstaff is regarded as a reliable platform, with a solid track record since its inception. It provides consistent service and uptime, ensuring users can depend on the tool for their time tracking needs.

Does Hubstaff offer customer support?

Yes, Hubstaff offers customer support through various channels, including email, live chat, and a comprehensive help centre with articles and tutorials to assist users in resolving issues and navigating the platform.

How secure is Hubstaff’s platform?

Hubstaff prioritises security and implements measures such as data encryption, secure data storage, and regular security audits to protect user information and ensure the integrity of the platform.

Does Hubstaff integrate with other tools or platforms?

Yes, Hubstaff integrates with numerous other software solutions, including project management tools like Trello, Asana, and Jira, as well as accounting software such as QuickBooks and Xero, enhancing its functionality for users.

Can I use Hubstaff on mobile devices?

Hubstaff has a mobile application available for both iOS and Android devices, allowing users to track time and manage tasks while on the go.

What do users say about Hubstaff?

Users generally appreciate Hubstaff for its robust time tracking capabilities, ease of use, and useful reporting features. However, some have noted that the platform can be overwhelming due to its extensive features.

What are the pros and cons of Hubstaff?

Pros include comprehensive time tracking features, GPS tracking, and good customer support. Cons may involve a steep learning curve for new users and potential over-complexity for smaller teams.

How can I purchase Hubstaff’s services?

Hubstaffs services can be purchased directly through their website, where users can choose a suitable pricing plan and complete the signup process online.

What is the cancellation or refund policy for Hubstaff?

Hubstaff offers a cancellation policy that allows users to cancel their subscription at any time. Refunds are generally not provided for payments already processed, but users can continue to use the service until the end of the billing cycle.

What are the common use cases for Hubstaff?

Common use cases for Hubstaff include tracking employee hours, managing remote teams, monitoring productivity, and generating invoices based on tracked time for freelance work.

Why choose Hubstaff over other options?

Hubstaff is often chosen for its comprehensive feature set, including GPS tracking and project management tools, as well as its strong focus on remote team productivity, making it suitable for organisations with distributed workforces.

How easy is it to set up Hubstaff?

The setup process for Hubstaff is user-friendly, allowing users to quickly create accounts, download necessary applications, and configure settings to start tracking time efficiently.

Does Hubstaff offer training or tutorials?

Hubstaff provides various training resources and tutorials through its help centre, including video guides and articles to assist users in understanding and utilising the platform effectively.

What languages does Hubstaff support?

Hubstaff supports multiple languages, catering to a global user base. The platform is available in English, Spanish, French, German, and several other languages, enhancing accessibility for diverse teams.

What problems does Hubstaff solve?

Hubstaff addresses issues related to time tracking, productivity monitoring, and project management, helping businesses manage remote teams more effectively and ensuring accurate billing for freelance work.

Is Hubstaff worth the investment?

Many users find Hubstaff to be a worthwhile investment due to its comprehensive features that enhance productivity and efficiency, particularly for businesses that rely on remote work and need effective time management tools.