Robly

Frequently Asked Questions about Robly

Who are Robly?

Robly is a digital marketing company that specializes in providing email marketing solutions tailored for businesses of all sizes. Founded in 2010, Robly aims to simplify the email marketing process by offering user-friendly tools and features designed to enhance customer engagement and drive conversions.

What are Roblys products?

Robly offers several products, primarily focusing on email marketing services. Their key offerings include email automation, list management, and analytics tools, as well as customizable email templates to help users create effective marketing campaigns.

What services do Robly offer?

In addition to email marketing, Robly provides services such as audience segmentation, A/B testing, campaign tracking, and performance reporting. They also offer additional features like social media integration and landing page creation.

What type of companies do Roblys products suit?

Roblys products are suitable for a wide range of businesses, from small startups to larger enterprises, particularly those looking to enhance their marketing efforts through effective email campaigns. Industries such as retail, hospitality, and non-profit organisations often benefit from their solutions.

How much do Roblys products cost?

Robly offers a tiered pricing structure based on the number of subscribers and features required. Pricing typically starts with a basic monthly fee that increases with additional features and subscriber limits. For specific pricing details, it is recommended to visit their website or contact their sales team.

Does Robly offer a free trial?

Yes, Robly offers a free trial for new users, allowing them to explore the platform and its features before committing to a paid plan. This trial period typically lasts for 14 days.

What discounts does Robly offer on their products?

Robly occasionally offers promotional discounts or seasonal deals for new users. Additionally, they may provide discounts for annual subscriptions compared to monthly payments. It is advisable to check their website for current offers.

Are there any hidden fees or additional costs with Robly?

Robly aims for transparency in its pricing. While the primary costs are outlined in their pricing plans, users should review the terms for any additional charges related to exceeding subscriber limits or using premium features.

Who uses Roblys products?

Roblys products are used by a diverse range of clients, including small businesses, non-profit organisations, and larger corporations looking to streamline their email marketing efforts and improve customer engagement.

What are the main features of Roblys products/services?

Main features of Roblys services include email automation, audience segmentation, comprehensive analytics, A/B testing capabilities, and access to a library of customizable email templates. Additionally, they offer integrations with various CRM systems and social media platforms.

How does Robly compare to its competitors?

Robly distinguishes itself with its user-friendly interface and strong focus on automation. While it competes with other email marketing services like Mailchimp and Constant Contact, Robly is particularly noted for its unique features like "SmartSend," which optimises send times based on user engagement.

Is Roblys platform easy to use?

Yes, Roblys platform is designed to be intuitive and user-friendly, making it accessible for users with varying levels of technical expertise. The drag-and-drop email builder and straightforward navigation contribute to a positive user experience.

How easy is it to set up Roblys product or service?

Setting up Roblys services is generally straightforward. Users can create an account, import their email lists, and start designing campaigns within minutes. The platform also provides guided instructions and support to assist with the initial setup.

Is Robly reliable?

Robly has established a reputation for reliability in the email marketing space, with a focus on deliverability rates and uptime. Users can expect consistent performance and support from the platform.

Does Robly offer customer support?

Yes, Robly offers customer support through various channels, including email and live chat. They also provide an extensive knowledge base with guides and FAQs to help users troubleshoot common issues.

How secure is Robly’s platform?

Robly takes security seriously, implementing industry-standard measures to protect user data. This includes encryption and compliance with data protection regulations, ensuring that user information is handled securely.

Does Robly integrate with other tools or platforms?

Yes, Robly integrates with a variety of other platforms, including CRM systems, e-commerce solutions, and social media channels, allowing users to streamline their marketing efforts and data management.

Can I use Robly on mobile devices?

Roblys platform is accessible from mobile devices through a web browser. However, there may not be a dedicated mobile app, so users will primarily use the mobile website for their email marketing needs.

What do users say about Robly?

User feedback on Robly is generally positive, with many praising its ease of use, customer support, and effective email marketing features. Some users, however, may seek additional advanced features not currently offered.

What are the pros and cons of Robly?

Pros: User-friendly interface, strong automation features, reliable customer support, and effective analytics tools.
Cons: Limited advanced features compared to some competitors, and potential pricing increases with subscriber growth.

How can I purchase Roblys services?

Users can purchase Roblys services directly through their website by selecting a suitable pricing plan and completing the sign-up process. Payment options are available during the registration.

What is the cancellation or refund policy for Robly?

Robly offers a cancellation policy that allows users to cancel their subscription at any time. However, it is advisable to review their terms for specific details regarding refunds for unused services.

What are the common use cases for Robly?

Common use cases for Robly include sending promotional emails, newsletters, event announcements, and automated follow-up campaigns. Its features are designed to support a variety of marketing objectives.

Why choose Robly over other options?

Choosing Robly may be beneficial for users seeking a straightforward, user-friendly platform with strong automation capabilities. Its focus on customer support and ease of use makes it an appealing choice for those new to email marketing.

Does Robly offer training or tutorials?

Yes, Robly provides training resources, including tutorials and webinars, to help users understand how to effectively utilise the platform and maximise their email marketing efforts.

What languages does Robly support?

Robly primarily operates in English. However, users can reach out to customer support for assistance in specific cases, but full platform functionality in multiple languages may not be available.

What problems does Robly solve?

Robly helps businesses solve issues related to customer engagement, lead nurturing, and marketing automation. It provides tools for effective communication and data-driven insights to improve marketing strategies.

Is Robly worth the investment?

Robly is often considered a worthwhile investment for businesses looking to enhance their email marketing efforts. Its user-friendly interface, reliable support, and effective features can provide significant value, especially for those new to digital marketing.