Devolutions Remote Desktop Manager

Frequently Asked Questions about Devolutions Remote Desktop Manager

Who are Devolutions?

Devolutions is a software company that specializes in providing secure access and management solutions for IT professionals. Founded in 2010, the company is known for its commitment to innovation and customer satisfaction, offering tools that enhance productivity and security in managing remote connections.

What are Devolutions products?

Devolutions offers a range of products, primarily focusing on Remote Desktop Manager, which centralises all remote connections on a single platform. Other products include Password Vault Manager, which secures and manages passwords, and Devolutions Server, which provides a secure repository for sensitive data and remote connection management.

What services do Devolutions offer?

Devolutions provides software solutions for remote connection management, password management, and secure access services. They also offer training, support, and consultation services to help clients effectively implement and use their products.

What type of companies do Devolutions products suit?

Devolutions products are suitable for a wide range of companies, particularly those in IT management, cybersecurity, and technical support sectors. Their solutions are ideal for small to large enterprises that require secure and efficient management of remote connections and sensitive data.

How much does Devolutions product cost?

The cost of Devolutions products varies based on the specific solution and licensing model chosen. Remote Desktop Manager offers a free edition with limited features, while paid licences start at a competitive price point based on the number of users and additional features required. For detailed pricing, it is best to consult the official website.

Does Devolutions offer a free trial?

Yes, Devolutions offers a free trial of Remote Desktop Manager, allowing users to explore its features and functionalities before making a purchase decision.

What discounts does Devolutions offer on their products?

Devolutions occasionally offers discounts for educational institutions, non-profits, and bulk purchases. It is advisable to check their website or contact their sales team for current promotional offers.

Are there any hidden fees or additional costs with Devolutions?

Devolutions is transparent about its pricing structure. However, users should be aware that additional costs may arise from optional add-ons or premium support services, which are not included in the base product price.

Who uses Devolutions products?

Devolutions products are used by IT professionals, system administrators, and organisations that need to manage remote connections and secure sensitive information. Users include both small businesses and large enterprises across various industries.

What are the main features of Devolutions products/services?

Main features of Devolutions products include centralised management of remote connections, password vaulting, multi-platform support, secure access controls, collaboration tools, and advanced security features such as two-factor authentication.

How does Devolutions compare to its competitors?

Devolutions is known for its user-friendly interface and robust security features, often compared favourably against competitors like TeamViewer and LogMeIn. It provides a comprehensive solution specifically tailored for IT professionals, combining remote connection management with password security.

Is Devolutions platform easy to use?

Yes, Devolutions platform is designed with user experience in mind, featuring an intuitive interface that simplifies the management of remote connections and passwords, making it accessible for both novice and experienced users.

How easy is it to set up Devolutions product or service?

Setting up Devolutions products is typically straightforward, with clear installation guides and configuration wizards to assist users throughout the process. Most users can complete the setup within a short time frame.

Is Devolutions reliable?

Devolutions is regarded as a reliable provider in the remote connection management space, with a strong track record of stability and performance in its products, backed by regular updates and customer feedback.

Does Devolutions offer customer support?

Yes, Devolutions provides customer support through various channels, including email, online resources, and community forums. Premium support options are also available for users requiring additional assistance.

How secure is Devolutions’ platform?

Devolutions employs robust security measures, including encryption, secure password management, and multi-factor authentication, to ensure that user data and remote connections remain protected against potential threats.

Does Devolutions integrate with other tools or platforms?

Yes, Devolutions products integrate with a variety of third-party tools and platforms, including various remote access protocols, password management systems, and IT management software, enhancing its functionality and versatility.

Can I use Devolutions on mobile devices?

Yes, Devolutions offers mobile applications for iOS and Android, allowing users to manage remote connections and access their password vaults on the go.

What do users say about Devolutions?

Users generally praise Devolutions for its comprehensive features, ease of use, and strong security protocols. Feedback highlights the effectiveness of centralised management in improving productivity and security for IT operations.

What are the pros and cons of Devolutions?

Pros of Devolutions include its user-friendly interface, extensive feature set, and strong security measures. Cons may include a learning curve for some advanced features and the need for a stable internet connection for optimal performance.

How can I purchase Devolutions’ services?

Devolutions services can be purchased directly from their website, where users can choose their desired product, select a licence type, and complete the transaction online.

What is the cancellation or refund policy for Devolutions?

Devolutions offers a refund policy that allows users to request a refund within a specified period after purchase. It is recommended to review their terms of service for specific details regarding cancellations and refunds.

What are the common use cases for Devolutions?

Common use cases for Devolutions include managing remote connections for IT support, securely storing and accessing passwords, facilitating team collaboration on IT projects, and ensuring secure access to sensitive data across organisations.

Why choose Devolutions over other options?

Choosing Devolutions may be beneficial for organisations seeking a comprehensive, secure, and user-friendly solution for managing remote connections and sensitive information, particularly if they value integrated password management within their workflow.

How easy is it to set up Devolutions?

Setting up Devolutions is designed to be user-friendly, with installation wizards and documentation available to guide users through the process efficiently.

Does Devolutions offer training or tutorials?

Yes, Devolutions provides a variety of training resources, including documentation, video tutorials, and webinars, to help users understand and effectively utilise their products.

What languages does Devolutions support?

Devolutions offers support for multiple languages, catering to a global user base. The exact languages available may vary across products, and users can check the website for the latest information.

What problems does Devolutions solve?

Devolutions addresses challenges related to remote connection management, password security, and team collaboration by providing a centralised platform that enhances efficiency, security, and accessibility for IT professionals.

Is Devolutions worth the investment?

Investing in Devolutions can be worthwhile for organisations that require robust remote access and password management solutions, particularly if they seek to improve their security posture and operational efficiency. Evaluating specific needs and comparing with alternatives can help in making an informed decision.