Capturly

Frequently Asked Questions (FAQ) about Capturly

Who are Capturly?

Capturly is a web analytics platform that provides businesses with insights into user behaviour on their websites. Founded with the goal of helping organisations optimise their online presence, Capturly focuses on delivering actionable data to improve user engagement and conversion rates.

What are Capturlys products?

Capturly offers a range of products focused on web analytics, including heatmaps, session recordings, user feedback tools, and conversion funnels. These tools enable businesses to understand user interactions, track performance metrics, and gather valuable insights for optimisation.

What services do Capturly offer?

In addition to their product offerings, Capturly provides data analysis services, custom reporting, and consultation to help businesses make informed decisions based on their analytics data. They also offer integration assistance for users looking to incorporate Capturly into their existing systems.

What type of companies do Capturlys products suit?

Capturlys products are suitable for a wide range of companies, including e-commerce businesses, SaaS providers, marketing agencies, and any organisation looking to enhance their website performance and user experience. Their tools are particularly beneficial for companies focused on digital marketing and user engagement.

How much does Capturlys product cost?

Capturly offers various pricing plans based on the features and the number of sessions needed. Specific pricing details can be found on their website, as they provide tiered plans to cater to different business sizes and needs.

Does Capturly offer a free trial?

Yes, Capturly provides a free trial period for new users. This allows potential customers to explore the features and capabilities of the platform before committing to a subscription.

What discounts does Capturly offer on their products?

Capturly periodically offers discounts, particularly for annual subscriptions. Users are encouraged to check their website or subscribe to their newsletter for any promotional offers.

Are there any hidden fees or additional costs with Capturly?

Capturly does not have hidden fees; the pricing is transparent. However, users should review the details of each plan to understand what features are included and any potential overage charges based on usage.

Who uses Capturlys products?

Capturlys products are used by digital marketers, product managers, UX/UI designers, and business analysts across various industries. Their tools are designed to meet the needs of professionals tasked with improving website performance and user engagement.

What are the main features of Capturlys products/services?

Main features of Capturly include heatmaps for visualising user behaviour, session recordings for analysing user interactions, user feedback tools for collecting insights, and conversion funnel tracking to identify drop-off points. These features provide comprehensive analytics capabilities.

How does Capturly compare to its competitors?

Capturly offers a competitive suite of features at various pricing tiers. While it may not have the same brand recognition as some competitors, its focus on user-friendly design and actionable insights makes it a strong choice for businesses seeking effective web analytics solutions.

Is Capturlys platform easy to use?

Yes, Capturly is designed with user experience in mind, making it accessible for both technical and non-technical users. The interface is intuitive, allowing users to navigate through the features with ease.

How easy is it to set up Capturlys product or service?

Setting up Capturly is straightforward. Users can typically integrate the tracking code into their website within a few minutes, and the platform provides clear guidance and support for the setup process.

Is Capturly reliable?

Capturly is considered a reliable platform, with a robust infrastructure that ensures data accuracy and uptime. Users can depend on Capturly for consistent performance and timely data reporting.

Does Capturly offer customer support?

Yes, Capturly provides customer support through various channels, including email and live chat. They also offer a knowledge base and documentation to assist users with common inquiries and issues.

How secure is Capturly’s platform?

Capturly prioritises security and employs industry-standard measures to protect user data. This includes encryption and regular security audits to ensure compliance with data protection regulations.

Does Capturly integrate with other tools or platforms?

Yes, Capturly offers integrations with several popular tools and platforms, enhancing its functionality and allowing users to connect their analytics data with other systems, such as CRM and marketing automation tools.

Can I use Capturly on mobile devices?

Capturlys platform is accessible via mobile devices, allowing users to monitor their analytics and engage with the platform on the go. The responsive design ensures usability across different screen sizes.

What do users say about Capturly?

Users generally report positive experiences with Capturly, highlighting its user-friendly interface and effective analytics tools. Feedback often emphasises the value of insights gained from the platform, although some users may desire more advanced features.

What are the pros and cons of Capturly?

Pros of Capturly include its ease of use, comprehensive feature set, and reliable customer support. Cons may include limited advanced analytics features compared to some competitors and potential pricing concerns for smaller businesses.

How can I purchase Capturly’s services?

Users can purchase Capturlys services directly through their website. After selecting a suitable plan, users can complete the registration and payment process online.

What is the cancellation or refund policy for Capturly?

Capturly has a cancellation policy that allows users to cancel their subscriptions at any time. Refunds may be available under certain conditions, and users should review the specific terms outlined on their website.

Who uses Capturly?

Capturlys user base includes digital marketers, web developers, e-commerce managers, and business owners focused on improving their online presence. Its tools cater to a diverse audience aiming to enhance user engagement and website performance.

What are the common use cases for Capturly?

Common use cases for Capturly include tracking user interactions to optimise website design, analysing conversion funnels to increase sales, and gathering user feedback for product development. Businesses utilise these insights to drive strategic decision-making.

Why choose Capturly over other options?

Capturly is a strong option for businesses seeking a user-friendly analytics platform with essential features for tracking and improving user engagement. Its focus on actionable insights and responsive customer support distinguishes it from other analytics tools.

How easy is it to set up Capturly?

Setting up Capturly is a simple process that typically takes less than an hour. Users can easily integrate the tracking code into their websites, and Capturly provides thorough documentation to assist with the setup.

Does Capturly offer training or tutorials?

Yes, Capturly provides training resources, including tutorials and documentation, to help users effectively utilise the platform. These resources are designed to assist users in understanding the various features and best practices.

What languages does Capturly support?

Capturly primarily supports English, but it may offer additional language options for its user interface and customer support. Users should check the website for the most current language support information.

What problems does Capturly solve?

Capturly addresses issues related to understanding user behaviour on websites, improving conversion rates, and gathering actionable insights from website analytics. It helps businesses identify areas for improvement and enhance user engagement.

Is Capturly worth the investment?

Capturly can be a worthwhile investment for businesses seeking to enhance their online presence and user engagement. The platforms features provide valuable insights that can lead to improved conversion rates and overall website performance.