Coviu

Frequently Asked Questions about Coviu

Who are Coviu?

Coviu is a cloud-based telehealth platform that enables healthcare professionals to conduct remote consultations with patients. Founded in Australia, Coviu provides a secure and user-friendly interface designed to enhance the delivery of healthcare services through video consultations.

What are Covius products?

Coviu offers a telehealth platform that includes features such as video consultations, patient management tools, and secure messaging. The platform is designed to accommodate various healthcare needs, including general practice, mental health, and allied health services.

What services do Coviu offer?

Coviu provides a range of services including video conferencing for telehealth sessions, appointment scheduling, billing management, and integration capabilities with electronic health records (EHRs). They also offer support for a variety of healthcare professionals.

What type of companies do Covius products suit?

Covius products are suitable for healthcare providers, including individual practitioners, clinics, hospitals, and telehealth services. Their platform is designed to cater to various sectors within the healthcare industry, such as general practice, mental health, and allied health professionals.

How much does Covius product cost?

Coviu operates on a subscription-based pricing model. Costs vary depending on the plan selected, which can range from individual practitioner plans to larger clinic plans. For specific pricing details, it is recommended to visit the Coviu website or contact their sales team directly.

Does Coviu offer a free trial?

Yes, Coviu offers a free trial for new users, allowing them to explore the platforms features and functionality before committing to a subscription.

What discounts does Coviu offer on their products?

Coviu occasionally offers promotional discounts or special pricing for specific groups, such as educational institutions or healthcare organisations. It is advisable to check their website for current offers or to inquire directly with their sales team.

Are there any hidden fees or additional costs with Coviu?

Coviu is transparent about its pricing structure, and there are generally no hidden fees. However, additional costs may arise if users opt for extra features or integrations not included in their selected plan.

Who uses Covius products?

Coviuss products are used by healthcare professionals including doctors, psychologists, physiotherapists, and other allied health practitioners seeking to provide telehealth services to their patients.

What are the main features of Covius products/services?

Main features of Coviu include high-definition video conferencing, patient management tools, secure messaging, appointment scheduling, billing capabilities, and integration with EHR systems. The platform is designed to prioritise usability and security for both practitioners and patients.

How does Coviu compare to its competitors?

Coviu is known for its strong focus on security and compliance, particularly in regard to healthcare regulations. Compared to competitors, Coviu offers a comprehensive suite of features tailored specifically for healthcare professionals, along with a user-friendly interface.

Is Covius platform easy to use?

Yes, Covius platform is designed to be user-friendly, with an intuitive interface that facilitates easy navigation for both healthcare providers and patients. Users can quickly set up consultations without extensive training.

How easy is it to set up Covius product or service?

Setting up Coviu is straightforward. Users can create an account, select their plan, and configure their profile in a matter of minutes. The platform provides guidance throughout the setup process.

Is Coviu reliable?

Coviu is considered a reliable platform, with a strong track record of uptime and performance. The platform is built to ensure high-quality video and audio during consultations.

Does Coviu offer customer support?

Yes, Coviu provides customer support through various channels including email, phone, and online chat. They also offer extensive resources such as guides and FAQs to assist users.

How secure is Coviu’s platform?

Coviu prioritises security and compliance, utilising end-to-end encryption for video consultations and adhering to healthcare regulations such as HIPAA and GDPR, ensuring that patient data is protected.

Does Coviu integrate with other tools or platforms?

Yes, Coviu offers integration capabilities with various electronic health record (EHR) systems and practice management tools, allowing healthcare providers to streamline their workflows.

Can I use Coviu on mobile devices?

Yes, Coviu is accessible on mobile devices through web browsers, enabling healthcare providers to conduct consultations on smartphones and tablets, making it convenient for both practitioners and patients.

What do users say about Coviu?

Users generally report positive experiences with Coviu, highlighting its ease of use, reliability, and the quality of video consultations. Feedback often includes appreciation for its customer support and comprehensive feature set.

What are the pros and cons of Coviu?

Pros: User-friendly interface, secure platform, strong customer support, and extensive features for telehealth.
Cons: Subscription costs may be higher for larger practices, and some users may find specific integrations limited.

How can I purchase Coviu’s services?

Services can be purchased directly through the Coviu website. Interested users can select a plan, create an account, and complete the payment process online.

What is the cancellation or refund policy for Coviu?

Coviu offers a cancellation policy that allows users to cancel their subscriptions at any time. Refunds may be subject to the terms of the subscription plan, and users should refer to the Coviu website for detailed information.

What are the common use cases for Coviu?

Common use cases for Coviu include remote consultations in general practice, mental health therapy, physiotherapy sessions, and follow-ups with patients after hospital discharge.

Why choose Coviu over other options?

Choosing Coviu may be advantageous due to its healthcare-specific features, strong emphasis on security, ease of use, and reliable customer support. Its tailored approach for healthcare professionals differentiates it from general video conferencing tools.

Does Coviu offer training or tutorials?

Yes, Coviu provides training resources, including tutorials and guides, to help users effectively utilise the platform and its features.

What languages does Coviu support?

Coviu primarily supports English; however, they may offer resources in other languages depending on user demand and regional needs.

What problems does Coviu solve?

Coviu addresses the challenges of delivering healthcare remotely, facilitating secure and efficient consultations, improving access to healthcare, and enhancing patient engagement through technology.

Is Coviu worth the investment?

Many healthcare professionals find Coviu to be a worthwhile investment due to its comprehensive features, security, and ability to enhance patient care through telehealth solutions. However, individual assessment of needs and budget is recommended.