Splashtop Business Access

Frequently Asked Questions about Splashtop Business

Who are Splashtop?

Splashtop is a technology company that provides remote access and remote support solutions for businesses and individuals. Founded in 2006, the company is known for its high-performance remote desktop software that enables users to access their computers and applications from anywhere with an internet connection.

What are Splashtops products?

Splashtop offers various products, including:

• Splashtop Business Access
• Splashtop Remote Support
• Splashtop Enterprise
• Splashtop for Education
• Splashtop Personal

What services do Splashtop offer?

Splashtop provides remote access, remote support, and collaboration services that allow users to connect to their computers and devices from anywhere. Their services also include file transfer, remote printing, and multi-monitor support.

What type of companies do Splashtops products suit?

Splashtop’s products are suitable for a wide range of companies, including small to medium-sized businesses, educational institutions, IT service providers, and enterprises looking for efficient remote access and support solutions.

How much does Splashtops product cost?

Splashtop offers various pricing plans depending on the product and features selected. Pricing typically ranges from £5 to £15 per user per month, with options for annual subscriptions that may offer additional savings.

Does Splashtop offer a free trial?

Yes, Splashtop provides a free trial for many of its products, allowing users to test the services before committing to a paid subscription.

What discounts does Splashtop offer on their products?

Splashtop often provides discounts for annual subscriptions, educational institutions, and non-profit organisations. Special promotional offers may also be available at various times throughout the year.

Are there any hidden fees or additional costs with Splashtop?

No, Splashtop does not have hidden fees. Users should review the pricing structure for any optional add-ons or features that may incur additional costs.

Who uses Splashtops products?

Splashtop products are used by a diverse range of users, including remote workers, IT professionals, educators, and businesses requiring remote access and support solutions.

What are the main features of Splashtops products/services?

The main features of Splashtop’s services include:

• High-definition remote access
• File transfer capabilities
• Multi-monitor support
• Remote printing
• Session recording and reporting
• Cross-platform support

How does Splashtop compare to its competitors?

Splashtop is known for its ease of use, high performance, and competitive pricing compared to competitors like TeamViewer and LogMeIn. It offers a robust feature set at a lower price point, making it an appealing choice for many users.

Is Splashtops platform easy to use?

Yes, Splashtops platform is designed to be user-friendly, with a straightforward interface that simplifies the setup and usage of remote access tools.

How easy is it to set up Splashtops product or service?

Setting up Splashtop is generally quick and easy. Users can install the software on their devices within minutes, following simple instructions provided during the installation process.

Is Splashtop reliable?

Splashtop is considered reliable, with a strong uptime record and robust performance metrics. Users report consistent connectivity and performance during remote sessions.

Does Splashtop offer customer support?

Yes, Splashtop offers customer support through various channels, including email, live chat, and comprehensive online resources such as FAQs and user guides.

How secure is Splashtop’s platform?

Splashtop employs various security measures, including end-to-end encryption, two-factor authentication, and compliance with industry standards to ensure user data is protected during remote sessions.

Does Splashtop integrate with other tools or platforms?

Yes, Splashtop integrates with various tools and platforms, including popular applications like Microsoft Teams, Slack, and other IT management systems for enhanced workflow and collaboration.

Can I use Splashtop on mobile devices?

Yes, Splashtop offers mobile applications for both iOS and Android devices, allowing users to access their computers remotely from their smartphones or tablets.

What do users say about Splashtop?

Users generally report positive experiences with Splashtop, praising its ease of use, performance, and value for money. Some users note occasional connectivity issues, but these are less common.

What are the pros and cons of Splashtop?

Pros: User-friendly interface, competitive pricing, strong performance, and good customer support.
Cons: Some advanced features may be limited in lower-tier plans, and occasional connectivity issues have been reported by users.

How can I purchase Splashtop’s services?

Users can purchase Splashtop services directly from the official website by selecting their desired product and subscription plan, creating an account, and completing the payment process.

What is the cancellation or refund policy for Splashtop?

Splashtop offers a 7-day money-back guarantee for new users. After this period, subscriptions can be cancelled at any time, but refunds are generally not provided for partial months.

What are the common use cases for Splashtop?

Common use cases for Splashtop include remote IT support, accessing work computers from home, remote learning, and collaborative projects in educational settings.

Why choose Splashtop over other options?

Splashtop is often chosen for its combination of affordability, ease of use, and robust feature set compared to other remote access solutions on the market.

How easy is it to set up Splashtop?

Setting up Splashtop is straightforward, typically requiring only a few minutes to install and configure the software on the host and client devices.

Does Splashtop offer training or tutorials?

Yes, Splashtop provides various online resources, including video tutorials, user guides, and a knowledge base to help users maximise their experience with the platform.

What languages does Splashtop support?

Splashtop supports multiple languages, including English, Spanish, French, German, and Japanese, among others, to cater to its global user base.

What problems does Splashtop solve?

Splashtop addresses issues related to remote access, allowing users to connect to their devices from anywhere, troubleshoot IT problems remotely, and facilitate collaboration among remote teams.

Is Splashtop worth the investment?

Many users find Splashtop to be a worthwhile investment due to its cost-effectiveness, feature set, and reliability, especially for businesses needing remote access solutions.