Frequently Asked Questions about Passbolt

Who are Passbolt?

Passbolt is an open-source password manager designed specifically for teams and businesses. It enables secure sharing and management of passwords and sensitive information, focusing on collaboration and user experience.

What are Passbolts products?

Passbolt offers a password management solution that includes features for storing, sharing, and managing passwords securely. The product is available as a self-hosted solution and a cloud-based service.

What services do Passbolt offer?

Passbolt provides services including user support, installation assistance, and customisation for the password management software. They also offer enterprise solutions tailored to specific organisational needs.

What type of companies do Passbolts products suit?

Passbolts products are suitable for small to medium-sized enterprises (SMEs) as well as larger organisations that require secure collaborative password management. It is particularly beneficial for teams that need to share sensitive information securely.

How much does Passbolts product cost?

The pricing for Passbolt varies depending on the deployment option and the number of users. The self-hosted version is free, while the cloud-hosted version is available via subscription plans. Detailed pricing can be found on their website.

Does Passbolt offer a free trial?

Yes, Passbolt offers a free trial for its cloud-hosted service, allowing users to evaluate the product before committing to a subscription.

What discounts does Passbolt offer on their products?

Passbolt may provide discounts for educational institutions, non-profits, or bulk licenses. Specific details can be obtained directly from their sales team or website.

Are there any hidden fees or additional costs with Passbolt?

Passbolt does not have hidden fees; however, organisations should be aware of potential costs related to hosting if they choose the self-hosted option, such as server maintenance and IT support.

Who uses Passbolts products?

Passbolts products are used by teams across various industries, including technology, finance, healthcare, and education, primarily those looking to enhance their security posture in password management.

What are the main features of Passbolts products/services?

Main features include secure password sharing, user access controls, password storage, audit logs, and browser extensions for easy access. Passbolt also supports two-factor authentication for added security.

How does Passbolt compare to its competitors?

Passbolt differentiates itself through its open-source nature, which allows for customisation and transparency. Compared to competitors, it focuses heavily on collaboration features and security, catering specifically to teams.

Is Passbolts platform easy to use?

Yes, Passbolt aims for a user-friendly interface, making it accessible for users with varying technical backgrounds. Guidance and documentation are provided to assist new users.

How easy is it to set up Passbolts product or service?

Setting up Passbolt can vary in complexity depending on whether you choose the self-hosted or cloud solution. The cloud version is typically quicker to set up, while the self-hosted version may require more technical expertise.

Is Passbolt reliable?

Passbolt is considered reliable, with regular updates and a strong emphasis on security and data protection. User feedback often highlights its stability and performance.

Does Passbolt offer customer support?

Yes, Passbolt provides customer support through various channels, including email and documentation. Premium support options are also available for enterprise users.

How secure is Passbolt’s platform?

Passbolt employs strong security practices, including end-to-end encryption, to ensure that passwords and sensitive data are protected. Security audits and compliance with standards further enhance its reliability.

Does Passbolt integrate with other tools or platforms?

Yes, Passbolt can integrate with various tools and platforms, including popular enterprise applications, through APIs. This allows for seamless workflows and enhanced productivity.

Can I use Passbolt on mobile devices?

Passbolt offers a mobile-friendly interface, and users can access the platform from mobile devices through web browsers. Dedicated mobile applications may also be available in the future.

What do users say about Passbolt?

User feedback on Passbolt is generally positive, with many praising its ease of use, strong security features, and collaborative capabilities. Some users note the learning curve with advanced features.

What are the pros and cons of Passbolt?

Pros include its open-source nature, strong security features, and collaborative tools. Cons may involve a steeper learning curve for new users and the potential need for technical expertise for self-hosting.

How can I purchase Passbolt’s services?

Passbolts services can be purchased directly through their website, where users can select their preferred deployment option and subscription plan.

What is the cancellation or refund policy for Passbolt?

Passbolts cancellation and refund policy can vary based on the subscription type. Users are advised to review the specific terms on their website or contact customer support for detailed information.

What are the common use cases for Passbolt?

Common use cases for Passbolt include secure password sharing among team members, managing access to sensitive resources, and maintaining compliance with data protection regulations.

Why choose Passbolt over other options?

Choosing Passbolt may be advantageous for organisations that prioritise open-source solutions, require collaborative password management, and value strong security measures tailored for team environments.

How easy is it to set up Passbolt?

The ease of setup depends on the chosen deployment method. The cloud version is generally straightforward, while the self-hosted option may require technical skills for installation and configuration.

Does Passbolt offer training or tutorials?

Yes, Passbolt provides comprehensive documentation, tutorials, and user guides to assist users in effectively navigating and utilising the platform.

What languages does Passbolt support?

Passbolt supports multiple languages, with an emphasis on making the platform accessible to a global audience. Language options may vary based on the version used.

What problems does Passbolt solve?

Passbolt addresses issues related to password management, such as insecure sharing practices, the challenge of maintaining strong password policies, and the need for secure collaboration among teams.

Is Passbolt worth the investment?

Whether Passbolt is worth the investment depends on an organisations specific needs for password management and security. For teams requiring secure collaboration, its features and benefits may justify the cost.