Checkly

Frequently Asked Questions about Checkly

Who are Checkly?

Checkly is a monitoring and testing platform designed for web applications and APIs. Founded in 2019, Checkly aims to help developers ensure the reliability and performance of their applications by providing tools for automated testing, monitoring, and alerting.

What are Checklys products?

Checkly offers products focused on API and browser monitoring, including synthetic monitoring for web applications, API health checks, and performance testing tools. Their platform allows users to create and manage tests for various scenarios to ensure application uptime and performance.

What services do Checkly offer?

Checkly provides a variety of services, including real-time monitoring of web applications and APIs, automated testing, performance metrics, and alerting services. These services are designed to help developers and teams maintain application performance and reliability.

What type of companies do Checklys products suit?

Checklys products are suitable for a wide range of companies, from small startups to large enterprises, particularly those that rely heavily on web applications and APIs. It is especially beneficial for development teams, QA engineers, and operations professionals who need to ensure application performance and reliability.

How much do Checklys products cost?

Checkly offers various pricing plans based on the number of checks and features required. Pricing typically ranges from a free tier for basic usage to subscription plans that include advanced features and higher limits. For detailed pricing information, it is best to visit the Checkly website directly.

Does Checkly offer a free trial?

Yes, Checkly offers a free trial that allows users to explore the platform and its features without any financial commitment. This trial typically includes access to a limited set of features to help users evaluate the service.

What discounts does Checkly offer on their products?

Checkly may offer discounts for annual subscriptions, educational institutions, and non-profit organisations. Specific discount details can be found on their website or by contacting their sales team.

Are there any hidden fees or additional costs with Checkly?

Checklys pricing is typically transparent, and users are informed of the costs associated with their chosen plan. However, additional costs may arise if users exceed the limits set by their subscription plan, so it is important to review the pricing details carefully.

Who uses Checklys products?

Checklys products are used by developers, QA engineers, and operations teams in various industries, including technology, e-commerce, finance, and digital services. Users typically seek reliable monitoring and testing solutions for their web applications and APIs.

What are the main features of Checklys products/services?

Main features of Checkly include API monitoring, browser checks, automated testing workflows, real-time alerts, detailed performance metrics, and integrations with popular tools such as Slack and PagerDuty.

How does Checkly compare to its competitors?

Checkly distinguishes itself from competitors through its focus on developer-friendly solutions and its integration capabilities with various CI/CD tools. While competitors may offer similar monitoring services, Checkly provides a more streamlined experience for API and browser testing.

Is Checklys platform easy to use?

Yes, Checklys platform is designed to be user-friendly, featuring an intuitive interface that allows users to set up and manage tests easily. The documentation and tutorials available further enhance the user experience.

How easy is it to set up Checklys product or service?

Setting up Checklys services is straightforward, with a guided onboarding process that helps users create their first checks and tests quickly. The platform provides step-by-step instructions to facilitate the initial setup.

Is Checkly reliable?

Checkly is known for its reliability, offering robust monitoring and testing solutions that help users maintain high uptime and performance for their applications. The platform is built to handle various scenarios and provide accurate results.

Does Checkly offer customer support?

Yes, Checkly provides customer support through email and a dedicated help centre. Users can access documentation, tutorials, and community forums to assist with any inquiries or issues they may encounter.

How secure is Checkly’s platform?

Checkly prioritises security, implementing industry-standard practices to protect user data and privacy. This includes secure connections and compliance with relevant data protection regulations.

Does Checkly integrate with other tools or platforms?

Yes, Checkly integrates with various tools and platforms, including CI/CD tools, messaging applications, and incident management software. This allows users to streamline their workflows and enhance their monitoring processes.

Can I use Checkly on mobile devices?

While Checklys primary interface is web-based, users can access their accounts and monitor checks from mobile devices through a web browser. However, there may not be a dedicated mobile application at this time.

What do users say about Checkly?

Users generally praise Checkly for its ease of use, comprehensive monitoring capabilities, and responsive customer support. Feedback often highlights the value of its features and the positive impact on application reliability.

What are the pros and cons of Checkly?

Pros: User-friendly interface, strong monitoring features, good support, and integration capabilities.
Cons: Some users may find limitations in the free tier, and advanced features may require higher subscription plans.

How can I purchase Checkly’s services?

Users can purchase Checklys services directly through the Checkly website, where they can choose a plan that meets their needs and complete the sign-up process online.

What is the cancellation or refund policy for Checkly?

Checklys cancellation policy allows users to cancel their subscriptions at any time. Refund policies may vary based on the subscription plan, so it is advisable to review the specific terms on their website or contact support for clarification.

Who uses Checkly?

Checkly is used by a diverse range of professionals, including web developers, QA teams, product managers, and IT operations personnel who require reliable monitoring and testing for their applications.

What are the common use cases for Checkly?

Common use cases for Checkly include monitoring API performance, ensuring web application uptime, conducting automated testing for new features, and receiving alerts for any outages or performance issues.

Why choose Checkly over other options?

Checkly may be preferred for its developer-centric approach, ease of use, and the ability to integrate seamlessly with existing workflows. Its focus on API and browser testing distinguishes it from other monitoring solutions.

How easy is it to set up Checkly?

Setting up Checkly is designed to be quick and efficient, with clear instructions provided for creating checks and tests. Users typically find the onboarding process straightforward.

Does Checkly offer training or tutorials?

Yes, Checkly offers a variety of training resources, including tutorials, documentation, and webinars to help users maximise their use of the platform and its features.

What languages does Checkly support?

Checkly’s platform primarily supports English, but users can access documentation and support materials that may be available in other languages as needed.

What problems does Checkly solve?

Checkly addresses issues related to application reliability by providing tools for monitoring performance, ensuring uptime, and automating testing processes, thus helping teams to identify and resolve issues proactively.

Is Checkly worth the investment?

Many users find Checkly to be a valuable investment due to its comprehensive features, ease of use, and the positive impact it has on application reliability. However, the worth may vary based on specific organisational needs and budget considerations.