Soothe

Frequently Asked Questions about Soothe

Who are Soothe?

Soothe is a wellness and on-demand massage service that connects clients with licensed massage therapists. Founded in 2014, Soothe aims to provide convenient, professional massage experiences in the comfort of clients homes, hotels, or offices.

What are Soothes products?

Soothe offers a range of massage therapy services, including Swedish, deep tissue, sports, prenatal, and couples massages. Clients can choose from various session lengths to suit their needs.

What services do Soothe offer?

Soothe provides on-demand massage therapy services that can be booked via their website or mobile app. They offer flexible scheduling, allowing clients to book massages at their convenience, often with therapists arriving within as little as an hour.

What type of companies do Soothes products suit?

Soothes services are suitable for individuals seeking relaxation, stress relief, or therapeutic benefits, as well as businesses looking to offer wellness benefits to their employees through corporate wellness programmes.

How much does Soothes product cost?

The cost of Soothes massage services varies based on the type of massage and duration. Prices typically range from £99 to £199 per session, excluding gratuities and any applicable fees.

Does Soothe offer a free trial?

Soothe does not offer a free trial; however, they may provide promotional discounts for first-time users or special offers in select markets.

What discounts does Soothe offer on their products?

Soothe occasionally offers promotional discounts, referral bonuses, or membership plans that may provide savings on future bookings. Clients should check the website or app for current offers.

Are there any hidden fees or additional costs with Soothe?

Soothes pricing structure is generally transparent; however, clients should be aware that additional costs may include gratuities, travel fees for therapists, and any optional add-ons selected during the booking process.

Who uses Soothes products?

Soothes services are used by a diverse clientele, including busy professionals, travellers, and individuals seeking relaxation or therapeutic relief in a convenient manner.

What are the main features of Soothes products/services?

Main features of Soothe include on-demand booking, a variety of massage types, licensed therapists, flexible scheduling, and the option to book for individuals or couples. The service also prioritises client convenience by allowing sessions in various locations.

How does Soothe compare to its competitors?

Soothe stands out in the on-demand massage market by offering a wide range of services, a user-friendly app for easy booking, and a focus on high-quality therapists. Compared to competitors, Soothe may have different pricing structures and availability based on location.

Is Soothes platform easy to use?

Yes, Soothes platform is designed to be user-friendly, with a straightforward booking process available through their website and mobile app, allowing clients to schedule appointments easily.

How easy is it to set up Soothes product or service?

Setting up a service with Soothe is simple. Clients can create an account, select the desired service, choose a therapist, and book an appointment in just a few minutes.

Is Soothe reliable?

Soothe is generally considered reliable, as they vet their therapists to ensure they are licensed and experienced. Customer reviews often reflect positive experiences with the quality of service provided.

Does Soothe offer customer support?

Yes, Soothe provides customer support through various channels, including email and phone support, to assist clients with any questions or issues related to their services.

How secure is Soothe’s platform?

Soothe takes security seriously, implementing industry-standard security measures to protect client information and payment details. They employ encryption and secure payment processing systems to ensure data safety.

Does Soothe integrate with other tools or platforms?

Currently, Soothe primarily operates as a standalone platform, but they may offer integration options with certain wellness or corporate health platforms to facilitate bookings for businesses.

Can I use Soothe on mobile devices?

Yes, Soothe has a mobile app available for both iOS and Android devices, allowing clients to book services, manage appointments, and access their accounts conveniently on the go.

What do users say about Soothe?

User reviews of Soothe are generally positive, with many clients praising the convenience, professionalism of therapists, and quality of the massage services. However, experiences may vary by location and therapist.

What are the pros and cons of Soothe?

Pros: Convenient on-demand service, variety of massage options, professional therapists, user-friendly platform.

Cons: Pricing may be higher than traditional massage parlours, and availability can vary by location.

How can I purchase Soothe’s services?

Clients can purchase Soothes services by visiting their website or downloading the mobile app, where they can create an account, select a service, and complete the booking process.

What is the cancellation or refund policy for Soothe?

Soothe typically requires clients to cancel or reschedule appointments at least 24 hours in advance to avoid a cancellation fee. Refunds may be available on a case-by-case basis, depending on the circumstances.

Who uses Soothe?

Soothes services are used by a broad range of individuals, including professionals seeking relaxation, athletes needing recovery therapy, and couples looking for a shared experience.

What are the common use cases for Soothe?

Common use cases for Soothe include personal wellness sessions, corporate wellness events, recovery after sports activities, and special occasions like anniversaries or birthdays.

Why choose Soothe over other options?

Clients may choose Soothe for its convenience, variety of massage options, professional therapists, and the ability to book services on-demand in various settings, which may not be offered by traditional spas.

How easy is it to set up Soothe?

Setting up Soothe is straightforward and can be completed online or via the mobile app in just a few steps, making it accessible for clients of all tech-savviness levels.

Does Soothe offer training or tutorials?

Soothe does not offer formal training or tutorials for clients; however, they may provide information on their website regarding the types of massages and what to expect during a session.

What languages does Soothe support?

Soothe primarily operates in English, but depending on the location, some therapists may also speak other languages, enhancing the accessibility for a diverse clientele.

What problems does Soothe solve?

Soothe addresses the need for convenient, professional massage therapy services that fit into busy lifestyles, providing relaxation, stress relief, and therapeutic benefits without the need to travel to a spa.

Is Soothe worth the investment?

Many clients find Soothe to be a worthwhile investment for their wellness needs due to the convenience, quality of service, and the therapeutic benefits associated with regular massage therapy.