CiviHosting

Frequently Asked Questions about CiviHosting

Who are CiviHosting?

CiviHosting is a web hosting company that specializes in providing hosting solutions tailored for CiviCRM users. They focus on delivering reliable, secure, and user-friendly hosting services to help organisations manage their customer relationship management needs effectively.

What are CiviHostings products?

CiviHosting offers a range of products including shared hosting, managed hosting for CiviCRM, and virtual private servers (VPS). Their hosting solutions are designed specifically for CiviCRM installations, ensuring optimal performance and support.

What services do CiviHosting offer?

The services provided by CiviHosting include web hosting, domain registration, email hosting, SSL certificates, and technical support specifically tailored for CiviCRM users. They also provide installation and maintenance services for CiviCRM.

What type of companies do CiviHostings products suit?

CiviHostings products are particularly suitable for non-profit organisations, charities, and community groups that use CiviCRM as their customer relationship management tool. They cater to organisations of all sizes that require robust hosting solutions.

How much does CiviHostings product cost?

The cost of CiviHostings products varies based on the chosen hosting plan. Shared hosting starts at competitive rates, while managed hosting and VPS options are priced higher, reflecting the level of service and resources provided. Specific pricing details can be found on their website.

Does CiviHosting offer a free trial?

CiviHosting does not typically offer a free trial for their hosting services. However, they may provide a money-back guarantee within a specified period after purchase, allowing customers to evaluate the service.

What discounts does CiviHosting offer on their products?

CiviHosting occasionally offers discounts or promotional pricing, especially for new customers or non-profit organisations. Its advisable to check their website or subscribe to their newsletter for any current offers.

Are there any hidden fees or additional costs with CiviHosting?

CiviHosting aims to provide transparent pricing with no hidden fees. However, additional costs may apply for services like premium support or extra storage, which are clearly outlined on their pricing page.

Who uses CiviHostings products?

CiviHostings products are used primarily by non-profit organisations, charities, and community groups that require a reliable hosting service for their CiviCRM installations, alongside small to medium-sized enterprises looking for tailored hosting solutions.

What are the main features of CiviHostings products/services?

Main features include tailored hosting for CiviCRM, easy installation processes, secure servers, daily backups, SSL certificates for security, and dedicated customer support specifically knowledgeable about CiviCRM.

How does CiviHosting compare to its competitors?

CiviHosting stands out from its competitors by offering specialised hosting solutions for CiviCRM users, with enhanced support and tailored features that cater specifically to the needs of non-profit organisations using CiviCRM.

Is CiviHostings platform easy to use?

Yes, CiviHostings platform is designed to be user-friendly, particularly for those familiar with CiviCRM. The interface is intuitive, and their support team is available to assist with any queries.

How easy is it to set up CiviHostings product or service?

Setting up CiviHostings products is straightforward, especially for CiviCRM installations. Their team provides guidance during the setup process, ensuring a smooth experience for users.

Is CiviHosting reliable?

CiviHosting is known for its reliability, with a strong focus on uptime and performance for CiviCRM users. They employ robust infrastructure and offer service level agreements for uptime guarantees.

Does CiviHosting offer customer support?

Yes, CiviHosting provides customer support via various channels, including email and ticketing systems. Their support team is experienced with CiviCRM and can assist with technical issues or queries.

How secure is CiviHosting’s platform?

CiviHosting prioritises security, implementing measures such as SSL certificates, regular backups, and firewalls to protect user data and maintain the integrity of hosted applications.

Does CiviHosting integrate with other tools or platforms?

CiviHosting supports integration with various tools and platforms commonly used with CiviCRM, enhancing its functionality and allowing users to connect with other applications as needed.

Can I use CiviHosting on mobile devices?

Yes, CiviHostings platform is accessible via mobile devices, allowing users to manage their hosting and CiviCRM implementations on the go, provided they have an internet connection.

What do users say about CiviHosting?

Users generally express satisfaction with CiviHosting, particularly appreciating the tailored support for CiviCRM and the reliability of their hosting services. Reviews highlight the ease of use and responsive customer service.

What are the pros and cons of CiviHosting?

Pros include specialised services for CiviCRM, reliable uptime, knowledgeable support, and tailored hosting solutions. Cons may include higher costs compared to general hosting providers and limited offerings outside of CiviCRM.

How can I purchase CiviHosting’s services?

Services from CiviHosting can be purchased directly through their website. Customers can select their desired hosting plan and complete the registration process online.

What is the cancellation or refund policy for CiviHosting?

CiviHosting typically offers a money-back guarantee within a specified period after purchase. Detailed cancellation policies and refund terms can be found on their website.

What are the common use cases for CiviHosting?

Common use cases include hosting CiviCRM for non-profits, managing donor relationships, event management, and volunteer coordination, all designed to support the operational needs of organisations.

Why choose CiviHosting over other options?

CiviHosting is specifically designed for CiviCRM users, providing tailored services, expert support, and a focus on the unique needs of non-profit organisations, making it a strong choice for those in this sector.

How easy is it to set up CiviHosting?

CiviHosting offers a user-friendly setup process, with assistance available from their support team to guide users through the installation of CiviCRM and configuration of their hosting environment.

Does CiviHosting offer training or tutorials?

Yes, CiviHosting provides access to tutorials and resources to help users understand how to effectively use CiviCRM and their hosting services. These resources can be found on their website.

What languages does CiviHosting support?

CiviHosting primarily supports English, but CiviCRM itself can be used in multiple languages, depending on the users configuration and language packs installed.

What problems does CiviHosting solve?

CiviHosting addresses the hosting needs of organisations using CiviCRM, providing reliable infrastructure, expert support, and tailored services that facilitate effective customer relationship management.

Is CiviHosting worth the investment?

For organisations that rely on CiviCRM, investing in CiviHosting can be seen as worthwhile due to their specialised services, reliable performance, and dedicated support tailored to meet the needs of non-profits.