Broadly

Frequently Asked Questions about Broadly

Who are Broadly?

Broadly is a technology company that provides online reputation management and customer communication tools designed to help small businesses improve their online presence and engage effectively with customers.

What are Broadlys products?

Broadly offers a suite of products including customer review management, messaging tools, website chat features, and customer feedback solutions. These tools aim to enhance customer interaction and boost online reviews.

What services do Broadly offer?

Broadly provides services focused on reputation management, customer engagement, and communication. This includes automated review requests, real-time messaging, and analytics to track customer feedback and engagement metrics.

What type of companies do Broadlys products suit?

Broadlys products are particularly suited for small to medium-sized businesses across various industries, including service-oriented sectors such as home services, healthcare, and retail, where customer feedback and online presence are critical.

How much does Broadlys product cost?

Broadly offers different pricing tiers depending on the features and services chosen. Pricing typically starts at a monthly subscription fee, but specifics may vary based on the size of the business and the selected package.

Does Broadly offer a free trial?

Yes, Broadly does offer a free trial period for new users, allowing them to explore the platform and its features before committing to a paid subscription.

What discounts does Broadly offer on their products?

Broadly occasionally offers promotional discounts and incentives for new customers. Specific discounts may vary, and interested users are encouraged to check their website or contact sales for the latest offers.

Are there any hidden fees or additional costs with Broadly?

Broadly aims for transparency in pricing, and there are generally no hidden fees. However, users should review the terms of service to understand any potential additional costs that may arise based on specific features or usage levels.

Who uses Broadlys products?

Broadlys products are used by small to medium-sized businesses, particularly in service industries, such as plumbing, HVAC, dental practices, and other sectors where customer feedback and online reputation are paramount.

What are the main features of Broadlys products/services?

Main features of Broadlys services include automated review requests, customer messaging capabilities, real-time feedback collection, analytics and reporting tools, and integration with popular business management software.

How does Broadly compare to its competitors?

In comparison to its competitors, Broadly is noted for its user-friendly interface and focus on small businesses. It offers competitive pricing, a comprehensive suite of features, and strong customer support, although specific advantages can depend on individual business needs.

Is Broadlys platform easy to use?

Yes, Broadlys platform is designed with user experience in mind, featuring an intuitive interface that allows users to navigate and utilise the tools effectively without requiring extensive technical knowledge.

How easy is it to set up Broadlys product or service?

Setting up Broadlys product is generally straightforward, with guided onboarding processes and support available to assist users in integrating the service into their existing operations.

Is Broadly reliable?

Broadly is considered reliable, with a robust platform that is stable and consistently available. The company also actively monitors system performance to ensure uptime and reliability for its users.

Does Broadly offer customer support?

Yes, Broadly offers customer support through various channels, including email, phone, and live chat. Support is available to assist users with any questions or issues they may encounter while using the platform.

How secure is Broadly’s platform?

Broadly implements strong security measures to protect user data, including encryption and secure servers. The company prioritises data privacy and complies with relevant regulations to safeguard customer information.

Does Broadly integrate with other tools or platforms?

Yes, Broadly integrates with various third-party tools and platforms, including popular customer relationship management (CRM) systems, to streamline workflows and enhance functionality for users.

Can I use Broadly on mobile devices?

Broadlys platform is accessible on mobile devices, allowing users to manage customer interactions and reviews on-the-go through a mobile-friendly interface.

What do users say about Broadly?

Users generally report positive experiences with Broadly, highlighting its effectiveness in improving online reviews and customer engagement. Feedback often notes the ease of use and responsive customer support.

What are the pros and cons of Broadly?

Pros of Broadly include user-friendly design, effective review management, strong customer support, and useful analytics features. Cons may include limitations in customisation options and potential costs for advanced features.

How can I purchase Broadly’s services?

Broadly’s services can be purchased directly through their website. Interested users can sign up for a free trial or contact the sales team for customised pricing and service details.

What is the cancellation or refund policy for Broadly?

Broadly typically offers a cancellation policy that allows users to discontinue their service at any time. Refund policies may vary based on the subscription terms, so users are encouraged to review the specific terms when signing up.

What are the common use cases for Broadly?

Common use cases for Broadly include enhancing customer feedback collection, managing online reviews, facilitating customer communication, and improving overall online reputation for small businesses.

Why choose Broadly over other options?

Choosing Broadly may be advantageous for small businesses seeking a comprehensive, easy-to-use platform focused on online reputation management with strong customer support and a focus on enhancing customer engagement.

How easy is it to set up Broadly?

The setup process for Broadly is designed to be user-friendly, with onboarding assistance and resources available to help users get started quickly and effectively integrate the service into their operations.

Does Broadly offer training or tutorials?

Yes, Broadly provides training resources and tutorials, including webinars and documentation, to help users understand and maximise the use of their platform and services.

What languages does Broadly support?

Broadly primarily supports English, but may also offer features or support in additional languages depending on user demand and regional availability.

What problems does Broadly solve?

Broadly helps businesses solve issues related to online reputation management, customer feedback collection, and customer communication, ultimately enhancing customer satisfaction and business visibility.

Is Broadly worth the investment?

Whether Broadly is worth the investment depends on individual business needs and priorities. Many users find value in the platforms features and the positive impact on their online presence and customer relations.