Lockstep

Frequently Asked Questions about Lockstep.io

Who are Lockstep.io?

Lockstep.io is a technology company that specializes in providing collaborative accounting solutions for businesses. Their platform enables companies to enhance their accounts receivable and accounts payable processes through automation and real-time visibility.

What are Lockstep.ios products?

Lockstep.io offers a suite of products designed to streamline financial operations, including Lockstep Collect for accounts receivable management and Lockstep Pay for accounts payable management. These products facilitate collaboration between finance teams and their customers or suppliers.

What services do Lockstep.io offer?

Lockstep.io provides services that include automated invoicing, payment reconciliation, and collaboration tools for finance teams. They also offer integration services to connect with other financial software and platforms.

What type of companies do Lockstep.ios products suit?

Lockstep.ios products are suitable for small to medium-sized businesses as well as larger enterprises that require efficient financial management and collaboration in their accounts receivable and accounts payable processes.

How much does Lockstep.ios product cost?

The pricing for Lockstep.ios products varies based on the specific needs of a business and the size of the organisation. For detailed pricing information, potential customers are encouraged to contact Lockstep.io directly for a customised quote.

Does Lockstep.io offer a free trial?

Yes, Lockstep.io offers a free trial for potential users to explore the functionalities of their platform before committing to a subscription.

What discounts does Lockstep.io offer on their products?

Lockstep.io may offer discounts during promotional periods or for annual subscriptions. For specific discount options, it is advisable to reach out to their sales team.

Are there any hidden fees or additional costs with Lockstep.io?

Lockstep.io aims for transparency in its pricing model. However, any additional fees for add-on features or services should be clarified during the initial discussions with their sales team.

Who uses Lockstep.ios products?

Lockstep.ios products are used by finance teams across various industries, including manufacturing, wholesale distribution, and professional services, who are looking to improve their cash flow and customer relationships.

What are the main features of Lockstep.ios products/services?

Main features of Lockstep.ios products include automated invoice generation, real-time payment tracking, collaborative communication tools, and integration with existing accounting software, providing users with a comprehensive view of their financial operations.

How does Lockstep.io compare to its competitors?

Lockstep.io differentiates itself from competitors through its focus on collaboration and automation within accounts receivable and payable processes, offering a user-friendly interface and robust integration capabilities with other financial systems.

Is Lockstep.ios platform easy to use?

Yes, Lockstep.ios platform is designed with user experience in mind, featuring intuitive navigation and straightforward processes that facilitate ease of use for finance professionals.

How easy is it to set up Lockstep.ios product or service?

Setting up Lockstep.ios product is generally straightforward, with guided onboarding processes and support resources available to assist users in integrating the platform with their existing systems.

Is Lockstep.io reliable?

Lockstep.io is regarded as a reliable platform, with a strong commitment to uptime and performance. The company employs industry-standard security measures to ensure the stability and security of their services.

Does Lockstep.io offer customer support?

Yes, Lockstep.io provides customer support through various channels, including email, chat, and phone, ensuring that users receive assistance when needed.

How secure is Lockstep.ios platform?

Lockstep.io prioritises security, employing encryption and secure access protocols to protect user data and financial transactions, adhering to industry best practices in data security.

Does Lockstep.io integrate with other tools or platforms?

Yes, Lockstep.io integrates seamlessly with a range of accounting and financial software, allowing users to connect their existing tools for enhanced functionality and data synchronisation.

Can I use Lockstep.io on mobile devices?

Lockstep.ios platform is web-based and can be accessed through mobile devices with internet connectivity, offering flexibility for users on the go.

What do users say about Lockstep.io?

Users generally report positive experiences with Lockstep.io, citing its ease of use, effective automation features, and improved collaboration within finance teams as key benefits.

What are the pros and cons of Lockstep.io?

Pros include user-friendly design, strong automation capabilities, and effective collaboration tools. Cons might include the need for initial training and potential integration challenges with legacy systems.

How can I purchase Lockstep.ios services?

To purchase Lockstep.ios services, interested businesses should contact Lockstep.io directly through their website to discuss their needs and receive a tailored proposal.

What is the cancellation or refund policy for Lockstep.io?

Lockstep.io has a defined cancellation and refund policy that can be discussed upon inquiry. Generally, users are encouraged to review terms during the contract initiation phase.

What are the common use cases for Lockstep.io?

Common use cases for Lockstep.io include managing invoicing processes, streamlining payment collections, and enhancing communication between finance teams and clients or suppliers.

Why choose Lockstep.io over other options?

Lockstep.io offers a unique emphasis on collaboration and automation, which can significantly improve financial processes compared to other solutions that may not provide the same level of integration and user experience.

How easy is it to set up Lockstep.io?

Setting up Lockstep.io is designed to be user-friendly, with a structured onboarding process that guides users through the necessary steps for integration with their existing systems.

Does Lockstep.io offer training or tutorials?

Yes, Lockstep.io provides training resources and tutorials to help users maximise the effectiveness of the platform and ensure a smooth transition.

What languages does Lockstep.io support?

Lockstep.io currently supports English, with plans for additional language support in the future to cater to a broader user base.

What problems does Lockstep.io solve?

Lockstep.io addresses challenges related to inefficient invoicing processes, lack of visibility in accounts receivable and payable, and communication gaps between finance teams and their customers or suppliers.

Is Lockstep.io worth the investment?

Many users find that Lockstep.io is worth the investment due to its capacity to streamline financial processes, reduce manual workload, and enhance cash flow management, ultimately leading to improved business efficiency.