Docebo

Frequently Asked Questions about Docebo

Who are Docebo?

Docebo is a leading provider of cloud-based learning management systems (LMS) that enables organisations to facilitate, manage, and enhance their learning processes. Founded in 2005, the company is headquartered in Toronto, Canada, and serves a global clientele across various industries.

What are Docebos products?

Docebo offers a comprehensive LMS platform that includes features such as personalised learning paths, social learning, mobile learning, and performance management. The platform is designed to help organisations deliver, track, and assess their training programmes effectively.

What services do Docebo offer?

In addition to their LMS, Docebo provides services such as implementation support, training, customer success management, and ongoing technical support to help organisations effectively utilise their learning solutions.

What type of companies do Docebos products suit?

Docebo’s products are suitable for a wide range of companies, including small to medium-sized enterprises (SMEs) and large corporations across various sectors such as healthcare, retail, technology, and education. Their solutions cater to any organisation that requires structured learning and training programmes.

How much does Docebos product cost?

The cost of Docebos products varies based on the specific needs of the organisation, the number of users, and the features selected. Pricing is typically provided upon request through a consultation with their sales team.

Does Docebo offer a free trial?

Yes, Docebo offers a free trial of its LMS, allowing potential customers to experience the platforms features and functionalities before making a purchase decision.

What discounts does Docebo offer on their products?

Docebo may offer discounts depending on the size of the organisation, the number of users, or during promotional periods. It is advisable to contact their sales team for specific details regarding potential discounts.

Are there any hidden fees or additional costs with Docebo?

Docebo strives for transparency in their pricing model. However, additional costs may arise based on custom integrations, advanced features, or additional user training. It is recommended to clarify any potential extra costs during the purchasing process.

Who uses Docebos products?

Docebos products are used by a diverse range of organisations including corporate enterprises, educational institutions, and non-profit organisations that require robust training and learning management solutions.

What are the main features of Docebos products/services?

Main features of Docebo’s LMS include:

• Personalised learning paths
• Social and collaborative learning capabilities
• Mobile learning accessibility
• Performance management tools
• Analytics and reporting features

How does Docebo compare to its competitors?

Docebo is often noted for its user-friendly interface, comprehensive features, and scalability, which make it competitive against other LMS providers. Its focus on social learning and integration capabilities also set it apart in the market.

Is Docebos platform easy to use?

Yes, Docebos platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and learning management for both administrators and users.

How easy is it to set up Docebos product or service?

The setup process for Docebos LMS is streamlined, and the company provides implementation support to assist organisations in getting started efficiently.

Is Docebo reliable?

Docebo is recognised for its reliability, offering a cloud-based platform with strong uptime performance and robust support services to ensure users have continuous access to their learning materials.

Does Docebo offer customer support?

Yes, Docebo provides customer support through various channels, including email, live chat, and phone support, ensuring users can receive assistance when needed.

How secure is Docebo’s platform?

Docebo takes security seriously, employing industry-standard security measures such as data encryption, regular security audits, and compliance with data protection regulations to safeguard user information.

Does Docebo integrate with other tools or platforms?

Yes, Docebo offers integration capabilities with various third-party tools and platforms, including HR systems, content creation tools, and collaboration applications, enhancing its functionality and user experience.

Can I use Docebo on mobile devices?

Docebos LMS is mobile-responsive, allowing users to access learning materials and functionalities via mobile devices, providing flexibility in learning.

What do users say about Docebo?

Users generally appreciate Docebo for its comprehensive features, ease of use, and effective customer support. However, feedback may vary based on individual experiences and organisational needs.

What are the pros and cons of Docebo?

Pros: Comprehensive features, user-friendly interface, strong customer support, and mobile accessibility.

Cons: Pricing may be a consideration for smaller organisations, and some users have reported a learning curve with advanced features.

How can I purchase Docebo’s services?

Organisations interested in purchasing Docebos services can do so by contacting their sales team directly through their website to discuss specific needs and obtain a customised quote.

What is the cancellation or refund policy for Docebo?

Docebo offers a cancellation policy that varies based on the terms agreed upon during the purchasing process. It is advisable to review the specific terms with a sales representative.

Who uses Docebo?

Docebos clients include a variety of organisations from different sectors, including corporate training departments, educational institutions, and non-profit organisations that require effective learning solutions.

What are the common use cases for Docebo?

Common use cases for Docebo include employee onboarding, compliance training, product training, and continuous professional development initiatives.

Why choose Docebo over other options?

Choosing Docebo can be beneficial for organisations looking for a robust, scalable learning management system with a strong focus on social learning and integration capabilities, providing a holistic approach to training.

How easy is it to set up Docebo?

The setup process is designed to be straightforward, with ample support from Docebo’s team to ensure organisations can implement the LMS effectively and efficiently.

Does Docebo offer training or tutorials?

Yes, Docebo provides training resources, including tutorials, webinars, and documentation, to help users maximise their use of the platform.

What languages does Docebo support?

Docebo supports multiple languages, making it accessible to a diverse global audience and accommodating organisations with multilingual workforces.

What problems does Docebo solve?

Docebo addresses common training challenges such as ineffective knowledge transfer, lack of engagement in learning, and the need for comprehensive tracking and reporting of training outcomes.

Is Docebo worth the investment?

Many organisations find Docebo to be a valuable investment due to its extensive features, scalability, and the potential to enhance employee performance and compliance through effective training solutions.