Patch Connect Plus

Frequently Asked Questions about ManageEngines SCCM Third-Party Patch Management

Who are ManageEngine?

ManageEngine is a division of Zoho Corporation that provides IT management software for businesses of all sizes. Founded in 1996, it focuses on offering solutions that enhance IT operations, including network monitoring, IT service management, and security management.

What are ManageEngines products?

ManageEngine offers a wide range of products including IT service management tools, network performance monitoring solutions, security information and event management (SIEM), endpoint management and security, and more. Their products are designed to help organisations streamline their IT processes and improve overall efficiency.

What services do ManageEngine offer?

ManageEngine provides various services including product support, consulting, training, and implementation services. They also offer webinars and online resources to help users better understand and utilise their products.

What type of companies do ManageEngines products suit?

ManageEngines products are suitable for businesses of all sizes, from small enterprises to large corporations, across various industries including education, healthcare, finance, and government.

How much does ManageEngines product cost?

The pricing for ManageEngines products varies based on the specific solution and the number of licenses required. It is advisable to visit their official website or contact their sales team for detailed pricing information tailored to your organisations needs.

Does ManageEngine offer a free trial?

Yes, ManageEngine offers a free trial for many of its products, including the SCCM Third-Party Patch Management solution. Users can test the features and functionalities for a limited time without any financial commitment.

What discounts does ManageEngine offer on their products?

ManageEngine occasionally provides discounts for bulk purchases, educational institutions, and non-profit organisations. It is recommended to check their website or contact their sales team for current promotional offers.

Are there any hidden fees or additional costs with ManageEngine?

Typically, ManageEngines pricing structure is transparent. However, additional costs may arise from optional add-ons, premium support, or training services. Its best to clarify these details during the purchasing process.

Who uses ManageEngines products?

ManageEngines products are used by IT administrators, operations teams, and security professionals in various sectors such as corporate IT, education, healthcare, and government agencies.

What are the main features of ManageEngines products/services?

Main features of ManageEngines SCCM Third-Party Patch Management include automated patch deployment, comprehensive reporting, integration with Microsoft SCCM, and support for a wide range of third-party applications.

How does ManageEngine compare to its competitors?

ManageEngine is known for its user-friendly interface and comprehensive feature set, often providing competitive pricing compared to other IT management tools. Its integration capabilities with existing systems and focus on customer support are also distinguishing factors.

Is ManageEngines platform easy to use?

Yes, ManageEngines platform is generally recognised for its intuitive interface, making it accessible for users with varying levels of technical expertise.

How easy is it to set up ManageEngines product or service?

Setting up ManageEngines SCCM Third-Party Patch Management is designed to be straightforward, with guided installation processes and comprehensive documentation available to assist users.

Is ManageEngine reliable?

ManageEngine has established a reputation for reliability, providing consistent updates and robust support, which contributes to the overall trust users place in their products.

Does ManageEngine offer customer support?

Yes, ManageEngine offers multiple channels for customer support, including email, phone, and live chat, as well as an extensive knowledge base and community forums.

How secure is ManageEngine’s platform?

ManageEngine takes security seriously and implements various measures, including encryption, secure access controls, and regular security updates to protect user data and systems.

Does ManageEngine integrate with other tools or platforms?

Yes, ManageEngines products, including the SCCM Third-Party Patch Management solution, are designed to integrate seamlessly with a variety of third-party applications and services, enhancing overall functionality.

Can I use ManageEngine on mobile devices?

ManageEngine offers mobile applications for several of its products, allowing users to manage and monitor their IT environments on the go.

What do users say about ManageEngine?

User feedback on ManageEngine is generally positive, with users praising its functionality, ease of use, and responsive customer support, while some may point out the learning curve associated with more advanced features.

What are the pros and cons of ManageEngine?

• Pros: Comprehensive features, user-friendly interface, strong customer support, and good integration capabilities.
• Cons: Some users report a steep learning curve for advanced functionalities and potential performance issues with large data sets.

How can I purchase ManageEngine’s services?

ManageEngines services can be purchased directly through their website, where users can select their desired products and follow the checkout process. Alternatively, inquiries can be made through their sales team for custom solutions.

What is the cancellation or refund policy for ManageEngine?

ManageEngine typically offers a satisfaction guarantee, allowing users to request a refund within a specified period if they are not satisfied with the product. Specific details should be confirmed on their website or through customer support.

What are the common use cases for ManageEngine?

Common use cases for ManageEngine include patch management, network monitoring, help desk support, security event management, and IT asset management.

Why choose ManageEngine over other options?

ManageEngine is often chosen for its comprehensive feature set, competitive pricing, ease of use, and strong customer support, making it a suitable choice for both small and large organisations.

Does ManageEngine offer training or tutorials?

Yes, ManageEngine provides various training resources, including webinars, online documentation, and tutorials to help users effectively utilise their products.

What languages does ManageEngine support?

ManageEngine supports multiple languages, making its products accessible to a global audience. Specific language support may vary by product.

What problems does ManageEngine solve?

ManageEngine addresses various IT management challenges, including the need for efficient patch management, network monitoring, IT service delivery, and enhanced security measures.

Is ManageEngine worth the investment?

Many users find ManageEngines products to be a worthwhile investment due to their robust feature sets, consistent updates, and quality customer support. The return on investment often reflects improved IT efficiency and reduced operational risks.