Asigra

Frequently Asked Questions about Asigra

Who are Asigra?

Asigra is a cloud backup and recovery software provider, specialising in data protection and management solutions. Founded in 1986, the company focuses on delivering innovative and scalable backup solutions to organisations of all sizes, helping them safeguard their data against loss, corruption, and ransomware attacks.

What are Asigras products?

Asigra offers a range of products including cloud backup and recovery solutions, disaster recovery, data protection, and data recovery for virtual, physical, and cloud environments. Their flagship product is Asigra Cloud Backup, which provides comprehensive data protection across various platforms.

What services do Asigra offer?

Asigra provides several services including cloud backup and recovery, data migration, data protection assessments, and ongoing support and maintenance for their software solutions. They also offer customised solutions tailored to specific industry needs.

What type of companies do Asigras products suit?

Asigras products are suitable for companies of all sizes, from small and medium enterprises (SMEs) to large corporations across various industries such as healthcare, finance, education, and manufacturing. Their solutions cater to organisations looking for robust data protection and disaster recovery options.

How much does Asigras product cost?

The cost of Asigras products varies based on the specific solution and the scale of deployment required. Pricing is typically determined by factors such as the number of devices, data volume, and service level agreements. Prospective customers are encouraged to contact Asigra for a customised quote.

Does Asigra offer a free trial?

Asigra does not explicitly advertise a free trial on their website. However, interested parties may inquire about demo options or trial periods by contacting their sales team directly.

What discounts does Asigra offer on their products?

Asigra may offer discounts under certain conditions, such as volume purchases or long-term contracts. Specific promotional offers or discounts can be confirmed by reaching out to their sales representatives.

Are there any hidden fees or additional costs with Asigra?

Asigra aims to maintain transparency in its pricing structure. However, additional costs may arise depending on the customisation of services, additional storage requirements, or other specific needs. It is advisable to clarify all potential costs when discussing a contract.

Who uses Asigras products?

Asigras products are utilised by a diverse range of organisations, including IT service providers, managed service providers (MSPs), and enterprises looking for reliable data protection solutions. Customers span various sectors, including healthcare, financial services, and government.

What are the main features of Asigras products/services?

Main features of Asigras products include cloud-based backup, end-to-end encryption, automated data recovery, granular restore options, support for multiple operating systems and applications, and compliance with data protection regulations. They also provide centralised management and reporting tools.

How does Asigra compare to its competitors?

Asigra is often compared to other cloud backup providers based on its comprehensive data protection capabilities, scalability, and support for diverse environments. While competitors may offer similar features, Asigras focus on hybrid cloud solutions and security measures distinguishes it within the market.

Is Asigras platform easy to use?

Asigras platform is designed with user experience in mind, featuring an intuitive interface for ease of navigation. Users generally find the setup and management processes straightforward, although the complexity of specific configurations may vary based on individual requirements.

How easy is it to set up Asigras product or service?

Setting up Asigras product typically involves installation and configuration, which can be completed by IT personnel. The process is designed to be user-friendly, and Asigra provides documentation and support to assist with the setup.

Is Asigra reliable?

Asigra is recognised for its reliability, with a track record of providing consistent data protection solutions. Their use of advanced security measures and regular updates contributes to the overall dependability of their services.

Does Asigra offer customer support?

Yes, Asigra offers customer support through various channels including email, phone, and online resources. They provide assistance for installation, troubleshooting, and general inquiries to ensure customers can effectively utilise their products.

How secure is Asigra’s platform?

Asigra employs multiple security measures to protect customer data, including end-to-end encryption, secure data transmission, and compliance with industry standards. Their commitment to security helps safeguard against unauthorised access and data breaches.

Does Asigra integrate with other tools or platforms?

Asigra supports integration with various third-party applications and platforms, facilitating seamless data protection across different environments. Specific integrations can be discussed with their support team or through product documentation.

Can I use Asigra on mobile devices?

Asigras primary solutions are designed for desktop and server environments. However, mobile access may be available through specific integrations or applications, allowing users to manage backups remotely.

What do users say about Asigra?

User feedback on Asigra is generally positive, with many highlighting the effectiveness of their backup solutions and customer support. Some users appreciate the ease of management, while others note the importance of ongoing training and support.

What are the pros and cons of Asigra?

Pros of Asigra include robust data protection features, scalability, reliable customer support, and strong security measures. Cons may involve the complexity of some configurations and potential costs associated with customisation.

How can I purchase Asigra’s services?

Asigras services can be purchased directly through their website or by contacting their sales team for a consultation. They provide options tailored to the specific needs of organisations.

What is the cancellation or refund policy for Asigra?

Asigras cancellation and refund policies may vary based on the terms of the service agreement. Customers should review their contract details or contact customer support for specific information regarding cancellations and refunds.

What are the common use cases for Asigra?

Common use cases for Asigra include data backup and recovery for businesses seeking to protect critical information, disaster recovery planning, and compliance with data protection regulations. It is also utilised by managed service providers offering backup solutions to their clients.

Why choose Asigra over other options?

Choosing Asigra may be advantageous due to its comprehensive data protection capabilities, strong security measures, and support for a wide range of environments. The companys focus on hybrid cloud solutions and customer support also sets it apart from competitors.

How easy is it to set up Asigra?

Asigra is designed to be straightforward to set up, with clear documentation and support available. However, the complexity can vary based on the specific needs and configurations of the organisation.

Does Asigra offer training or tutorials?

Yes, Asigra provides training resources and tutorials to help users understand and effectively use their products. These resources may include webinars, documentation, and support from the customer service team.

What languages does Asigra support?

Asigra primarily offers its services in English, but additional language support may be available depending on regional requirements. Customers should inquire for specific language options during the sales process.

What problems does Asigra solve?

Asigra addresses several issues including data loss, ransomware attacks, compliance with data protection regulations, and the need for efficient disaster recovery solutions. Their products are designed to ensure that organisations can recover critical data quickly and effectively.

Is Asigra worth the investment?

Investing in Asigras solutions can be worthwhile for organisations that prioritise data protection and recovery. The comprehensive features and support provided can lead to enhanced data security and reduced downtime in the event of data loss.