Airship

Frequently Asked Questions about Airship

Who are Airship?

Airship is a leading mobile engagement platform that provides tools for businesses to communicate effectively with their customers via mobile apps. Founded in 2009, the company focuses on enhancing customer experiences through push notifications, in-app messaging, and other engagement strategies.

What are Airships products?

Airship offers a range of products designed for mobile engagement, including push notifications, in-app messaging, mobile wallet capabilities, and customer analytics tools. These products aim to help businesses foster customer loyalty and improve user engagement.

What services do Airship offer?

Airship provides services that include mobile engagement strategy consulting, integration support, and ongoing customer success management. They also offer training and resources to help clients maximise the use of their platform.

What type of companies do Airships products suit?

Airships products are suitable for a variety of industries, including retail, e-commerce, travel, hospitality, and media. The platform is designed for businesses of all sizes looking to enhance their mobile customer engagement.

How much does Airships product cost?

Airships pricing is tailored to each customers needs, depending on the specific services and features they require. Interested businesses are encouraged to contact Airship for a customised quote based on their unique circumstances.

Does Airship offer a free trial?

Airship does not explicitly advertise a free trial on their website. However, potential customers can reach out to their sales team for more information on available trial options or demonstrations of the platform.

What discounts does Airship offer on their products?

Airship occasionally provides promotional discounts or custom pricing for long-term contracts. For specific details about potential discounts, it is best to contact their sales team directly.

Are there any hidden fees or additional costs with Airship?

Airship is transparent about its pricing, and there are no hidden fees associated with their products. However, additional costs may arise depending on the level of service and support chosen by the client.

Who uses Airships products?

Airships products are used by marketers, product managers, and customer engagement professionals across various industries to enhance customer engagement and drive retention through mobile channels.

What are the main features of Airships products/services?

Main features of Airships offerings include automated push notifications, in-app messaging, customer segmentation, A/B testing capabilities, analytics and reporting, and integration with other marketing tools.

How does Airship compare to its competitors?

Airship is often regarded as a leader in the mobile engagement space, with a strong focus on customer experience and comprehensive analytics features. Compared to competitors, Airship’s platform is known for its robust capabilities in push notifications and customer engagement strategies.

Is Airships platform easy to use?

Users generally find Airships platform intuitive and user-friendly. The interface is designed to streamline the process of creating and managing mobile engagement campaigns.

How easy is it to set up Airships product or service?

Setting up Airships products is relatively straightforward, with a guided onboarding process. The company provides resources and support to assist clients in getting started quickly.

Is Airship reliable?

Airship has established a reputation for reliability within the industry, with a strong infrastructure that supports high availability and performance for its clients mobile engagement needs.

Does Airship offer customer support?

Yes, Airship provides comprehensive customer support, including access to a dedicated customer success manager, technical assistance, and a knowledge base for self-service support.

How secure is Airship’s platform?

Airship prioritises security, implementing industry-standard measures such as data encryption, secure API access, and regular security audits to protect customer information and ensure compliance with data protection regulations.

Does Airship integrate with other tools or platforms?

Yes, Airship offers integrations with various third-party tools and platforms, including CRM systems, analytics solutions, and marketing automation tools, to enhance the overall mobile engagement experience.

Can I use Airship on mobile devices?

While Airship’s platform is primarily for managing mobile engagement strategies, it is accessible through mobile devices for monitoring and reporting purposes. However, the full suite of features is best utilised on a desktop environment.

What do users say about Airship?

Users often praise Airship for its effective tools and customer support. They highlight the platform’s ease of use and the positive impact it has had on their customer engagement strategies.

What are the pros and cons of Airship?

Pros: Comprehensive mobile engagement features, strong analytics, excellent customer support.

Cons: Pricing may be higher than some competitors, and new users may require time to fully leverage all features.

How can I purchase Airship’s services?

To purchase Airship’s services, interested businesses should contact their sales team through the official website to discuss needs and receive a customised proposal.

What is the cancellation or refund policy for Airship?

Airships cancellation and refund policies vary based on the specific contract terms agreed upon. Clients are advised to review their agreement or contact customer support for detailed information.

What are the common use cases for Airship?

Common use cases for Airship include sending targeted push notifications for promotions, conducting customer surveys via in-app messaging, and engaging users with personalised content based on their behaviour.

Why choose Airship over other options?

Choosing Airship offers businesses access to a comprehensive set of tools specifically tailored for mobile engagement, strong customer support, and a commitment to enhancing user experience through effective communication strategies.

How easy is it to set up Airship?

Setting up Airship is designed to be user-friendly, with onboarding resources and support available to ensure a smooth initial experience for new users.

Does Airship offer training or tutorials?

Yes, Airship provides training resources and tutorials to help users understand the platforms features and maximise their effectiveness in mobile engagement strategies.

What languages does Airship support?

Airship’s platform primarily supports English, but their services may be adaptable for use in multiple languages depending on client requirements. It is advisable to contact them for specific language support inquiries.

What problems does Airship solve?

Airship helps businesses address challenges related to customer engagement, retention, and communication by providing tools to create targeted, personalised interactions with users through mobile channels.

Is Airship worth the investment?

Whether Airship is worth the investment depends on a businesss specific needs and goals in mobile engagement. Many users report positive returns on investment through improved customer retention and engagement metrics.