Stayntouch PMS

Frequently Asked Questions about Stayntouch

Who are Stayntouch?

Stayntouch is a cloud-based property management system (PMS) designed specifically for the hospitality industry. Founded in 2013, the company aims to enhance guest experiences and streamline hotel operations through innovative technology solutions.

What are Stayntouchs products?

Stayntouch offers a comprehensive suite of products including a cloud-based Property Management System, mobile check-in and check-out solutions, a guest messaging platform, and a housekeeping management tool. These products are designed to improve operational efficiency and enhance guest satisfaction.

What services do Stayntouch offer?

In addition to its software products, Stayntouch provides implementation services, training, and ongoing customer support to ensure hotels can effectively utilise their solutions. They also offer integration services with other hotel technologies.

What type of companies do Stayntouchs products suit?

Stayntouchs products are suitable for various types of hospitality businesses, including independent hotels, boutique properties, and hotel chains. Their solutions cater to both small and large operations seeking to modernise their management processes.

How much does Stayntouchs product cost?

The cost of Stayntouchs products varies based on the size of the property and the specific solutions chosen. Pricing is typically subscription-based, and interested parties are encouraged to contact Stayntouch directly for a customised quote based on their needs.

Does Stayntouch offer a free trial?

Stayntouch does not explicitly advertise a free trial on their website. However, interested clients can request a demonstration to explore the software and its features before making a commitment.

What discounts does Stayntouch offer on their products?

Stayntouch may offer promotional discounts or special pricing for long-term contracts or larger properties. It is advisable to inquire directly with the company for details regarding current offers and potential discounts.

Are there any hidden fees or additional costs with Stayntouch?

Stayntouch aims to maintain transparency in their pricing structure. However, additional costs may arise from integrations with third-party services or additional features that are not included in the basic package. Prospective clients should clarify any such costs during the sales process.

Who uses Stayntouchs products?

Stayntouchs products are used by hotel operators, front desk staff, and management teams within the hospitality sector. Their solutions are designed to facilitate ease of use for both staff and guests, contributing to overall operational efficiency.

What are the main features of Stayntouchs products/services?

Main features of Stayntouchs solutions include mobile check-in and check-out, guest messaging, real-time reporting, reservations management, and housekeeping management. These features are intended to enhance operational efficiency and improve guest engagement.

How does Stayntouch compare to its competitors?

Stayntouch distinguishes itself with a cloud-based platform that offers flexibility and scalability. Compared to traditional PMS solutions, Stayntouch provides a more user-friendly interface and greater accessibility for mobile devices. However, the best choice depends on specific hotel needs and preferences.

Is Stayntouchs platform easy to use?

Stayntouchs platform is designed with user experience in mind, featuring an intuitive interface that is generally perceived as easy to navigate. Training and support are also provided to assist users in becoming proficient with the software.

How easy is it to set up Stayntouchs product or service?

The setup process for Stayntouch is streamlined, as it is a cloud-based solution. Implementation typically involves configuration tailored to the hotels specific requirements, and the Stayntouch team provides support throughout the setup to ensure a smooth transition.

Is Stayntouch reliable?

Stayntouch is considered a reliable solution within the hospitality industry, with a track record of serving numerous properties successfully. The cloud-based nature of the platform allows for regular updates and maintenance, contributing to overall reliability.

Does Stayntouch offer customer support?

Yes, Stayntouch offers customer support through various channels, including email, phone, and online resources. They provide assistance for technical issues, training, and general inquiries to ensure clients can maximise their use of the product.

How secure is Stayntouch’s platform?

Stayntouch takes security seriously, employing industry-standard measures to protect data. They utilise encryption, regular security audits, and compliance with relevant regulations to ensure the security and privacy of user information.

Does Stayntouch integrate with other tools or platforms?

Yes, Stayntouch offers integration capabilities with various third-party tools and platforms, including payment processors, revenue management systems, and other hospitality technology. This allows for a more cohesive operational environment.

Can I use Stayntouch on mobile devices?

Stayntouch is designed to be mobile-friendly, allowing users to access its features from smartphones and tablets. This mobile capability is particularly beneficial for hotel staff who require flexibility in managing operations on the go.

What do users say about Stayntouch?

Users generally report positive experiences with Stayntouch, praising its user-friendly interface and the efficiency it brings to hotel operations. Feedback often highlights the effectiveness of the mobile features in enhancing guest interactions.

What are the pros and cons of Stayntouch?

Pros of Stayntouch include its cloud-based accessibility, intuitive user interface, and strong customer support. Cons may involve the need for internet connectivity to access the platform and potential additional costs for integrations or advanced features.

How can I purchase Stayntouch’s services?

Interested parties can purchase Stayntouchs services by contacting the company directly through their website. A sales representative will assist in understanding the product offerings and determining the best solution for specific needs.

What is the cancellation or refund policy for Stayntouch?

Stayntouchs cancellation and refund policy may vary depending on the terms of the contract. It is recommended to review the agreement or consult with a sales representative for specific details regarding cancellations and refunds.

Who uses Stayntouch?

Stayntouch is used by a diverse range of hospitality professionals including hotel operators, management teams, and front desk staff who seek to improve operational efficiency and guest engagement within their properties.

What are the common use cases for Stayntouch?

Common use cases for Stayntouch include managing reservations, facilitating mobile check-in/check-out processes, enhancing guest communication, and streamlining housekeeping operations within hotels.

Why choose Stayntouch over other options?

Choosing Stayntouch may be advantageous for hotels seeking a modern, cloud-based solution with strong mobile capabilities and user-friendly features. The focus on enhancing guest experiences and operational efficiency makes it a compelling choice for many properties.

How easy is it to set up Stayntouch?

The setup of Stayntouch is generally straightforward due to its cloud-based nature. The company offers assistance throughout the implementation process to ensure that hotels can quickly and effectively utilise the system.

Does Stayntouch offer training or tutorials?

Yes, Stayntouch provides training and resources to help users become familiar with the platform. This includes online tutorials, documentation, and direct support to ensure successful adoption of the system.

What languages does Stayntouch support?

Stayntouch primarily supports English, but it may offer additional language options depending on the specific needs of clients. It is advisable to inquire directly for details on language support.

What problems does Stayntouch solve?

Stayntouch addresses various challenges in hotel management, including inefficient check-in/check-out processes, communication barriers between staff and guests, and the need for real-time data access. Their solutions aim to streamline operations and enhance guest satisfaction.

Is Stayntouch worth the investment?

Whether Stayntouch is worth the investment depends on the specific needs and goals of a hotel. Many users find that the efficiency gains and improved guest experiences justify the cost, making it a valuable investment for modern hospitality operations.