Frequently Asked Questions about Unit4 Professional Services Software

Who are Unit4?

Unit4 is a global software company that provides enterprise resource planning (ERP) solutions specifically designed for service-oriented organisations. Established in 1980, Unit4 aims to empower people in service organisations to achieve more through their innovative software solutions.

What are Unit4s products?

Unit4 offers a range of products tailored for professional services, including Unit4 ERP, Unit4 Financials, Unit4 Project Management, and Unit4 Professional Services Automation (PSA). These products facilitate financial management, project management, resource management, and reporting capabilities.

What services do Unit4 offer?

Unit4 provides various services, including implementation, training, customer support, and consultancy services. The company also offers cloud solutions and continuous updates to ensure clients have access to the latest features and security measures.

What type of companies do Unit4s products suit?

Unit4s products are particularly suited for mid-sized to large service-oriented companies in sectors such as consulting, financial services, education, and non-profit organisations. These solutions are designed to meet the specific needs of businesses that rely heavily on project-based work.

How much does Unit4s product cost?

The pricing for Unit4s products varies based on the specific solutions, the number of users, and the level of customisation required. Prospective clients are encouraged to contact Unit4 directly for a tailored quote based on their specific needs.

Does Unit4 offer a free trial?

Unit4 does not typically offer free trials for their products. However, potential customers can request a demo to explore the functionalities and capabilities of the software before making a purchasing decision.

What discounts does Unit4 offer on their products?

Unit4 may offer discounts based on contract length, number of users, or during promotional periods. For specific discount information, it is advisable to contact Unit4 directly or check their website for current promotions.

Are there any hidden fees or additional costs with Unit4?

Unit4 aims to maintain transparency in pricing. However, additional costs may arise for customisation, additional training sessions, or support services beyond the standard package. It is recommended to clarify any potential additional costs during the initial discussions.

Who uses Unit4s products?

Unit4s products are used by a variety of service-oriented organisations, including consulting firms, accounting firms, educational institutions, and non-profits. Users typically require robust project management and financial management capabilities.

What are the main features of Unit4s products/services?

Main features include project management tools, resource management, financial management capabilities, real-time analytics and reporting, as well as integration with other platforms. The solutions are designed to enhance productivity and streamline operations.

How does Unit4 compare to its competitors?

Unit4 is distinguished by its strong focus on service-oriented industries and its user-friendly interface. Compared to competitors, such as SAP and Oracle, Unit4 offers a more tailored solution for professional services, with a particular emphasis on flexibility and adaptability.

Is Unit4s platform easy to use?

Unit4s platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and task completion. Users generally report a positive experience in terms of usability.

How easy is it to set up Unit4s product or service?

The setup process for Unit4s products typically involves a consultation phase to understand the clients needs, followed by implementation. While some users may find the initial setup complex, Unit4 provides support throughout the process to ensure a smooth transition.

Is Unit4 reliable?

Unit4 has built a reputation for reliability within the professional services sector, with many clients reporting consistent performance and dependable support. The companys commitment to regular updates and security enhancements further reinforces its reliability.

Does Unit4 offer customer support?

Yes, Unit4 offers comprehensive customer support through various channels, including online resources, chat, and direct support from representatives. Clients have access to assistance for troubleshooting and product-related inquiries.

How secure is Unit4’s platform?

Unit4 prioritises security and implements industry-standard measures to protect user data, including encryption and regular security audits. The company complies with relevant data protection regulations to ensure the safety of its clients information.

Does Unit4 integrate with other tools or platforms?

Yes, Unit4s products offer integration capabilities with various third-party applications and platforms, allowing for enhanced functionality and streamlined workflows across different systems.

Can I use Unit4 on mobile devices?

Unit4s platform is designed to be accessible on mobile devices, enabling users to manage projects and access information on the go, enhancing flexibility and productivity.

What do users say about Unit4?

Users generally appreciate Unit4 for its user-friendly interface, strong customer support, and tailored solutions for professional services. However, some users have noted areas for improvement in specific functionalities.

What are the pros and cons of Unit4?

Pros include a strong focus on professional services, user-friendly interface, and robust support. Cons may include potential complexity in setup and the need for ongoing training for optimal use of all features.

How can I purchase Unit4’s services?

To purchase Unit4s services, interested parties should reach out directly via the Unit4 website or contact their sales team for tailored solutions and pricing information.

What is the cancellation or refund policy for Unit4?

Unit4s cancellation and refund policies vary based on the specific agreement and contract terms. Clients should review their contract or discuss with Unit4 representatives for detailed information.

What are the common use cases for Unit4?

Common use cases for Unit4 include project management, financial reporting, resource allocation, and client management in various service-based industries.

Why choose Unit4 over other options?

Unit4 offers specialised solutions tailored to service-oriented organisations, with a strong emphasis on user experience and support, making it a suitable choice for companies in need of dedicated professional services software.

How easy is it to set up Unit4?

While the setup process may require initial effort and consultation, Unit4 provides assistance to ensure a smooth implementation, making it relatively easy for organisations to get started.

Does Unit4 offer training or tutorials?

Yes, Unit4 offers training resources and tutorials to help users become familiar with the software and maximise its potential. These resources are typically available through the customer support portal.

What languages does Unit4 support?

Unit4 supports multiple languages to cater to its global client base, ensuring usability for non-English speaking users. Specific language availability may depend on the product version.

What problems does Unit4 solve?

Unit4 addresses various challenges faced by professional services organisations, including resource management, project tracking, financial oversight, and reporting, ultimately helping businesses improve efficiency and decision-making.

Is Unit4 worth the investment?

Many organisations find Unit4 to be a valuable investment due to its specialised features, user-friendly design, and robust support, which can lead to enhanced operational efficiency and productivity in professional service environments.