SmartSurvey

Frequently Asked Questions about SmartSurvey

Who are SmartSurvey?

SmartSurvey is a UK-based online survey software provider that allows organisations to create, distribute, and analyse surveys effectively. Established in 2006, SmartSurvey has developed a robust platform used by businesses and educational institutions to gather insights and feedback.

What are SmartSurveys products?

SmartSurvey offers a range of survey products, including online surveys, questionnaires, feedback forms, and employee engagement tools. Their platform includes features for survey design, data collection, and reporting.

What services do SmartSurvey offer?

SmartSurvey provides services such as survey creation and distribution, data analysis, reporting tools, and consultation for custom survey solutions tailored to specific business needs.

What type of companies do SmartSurveys products suit?

SmartSurveys products are suitable for a wide range of organisations, including small businesses, large corporations, educational institutions, non-profits, and government agencies. Any organisation seeking to collect feedback or data can benefit from their services.

How much does SmartSurveys product cost?

SmartSurvey offers a variety of pricing plans, including a free version with limited features and paid plans starting at competitive rates. Pricing may vary based on the features required and the number of responses needed. It is advisable to check their website for the most current pricing information.

Does SmartSurvey offer a free trial?

Yes, SmartSurvey offers a free trial that allows users to explore the platforms features and capabilities before committing to a paid plan. This trial typically lasts for 14 days, during which users can create and distribute surveys.

What discounts does SmartSurvey offer on their products?

SmartSurvey occasionally provides discounts for educational institutions, non-profits, and bulk purchases. Additionally, they may offer promotional deals during specific periods. It is advisable to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with SmartSurvey?

SmartSurvey is transparent about its pricing, and there are typically no hidden fees. However, users should review the terms of service and pricing plans for any additional costs that may apply, such as exceeding response limits or accessing premium features.

Who uses SmartSurveys products?

SmartSurveys products are used by a diverse array of users, including market researchers, HR professionals, educators, and business managers. These users leverage the platform to gather insights, conduct research, and enhance decision-making processes.

What are the main features of SmartSurveys products/services?

Main features of SmartSurvey include customisable survey templates, real-time data analysis, automated reporting, multi-channel distribution, and robust security measures. The platform also supports branching logic and multiple question types to enhance survey effectiveness.

How does SmartSurvey compare to its competitors?

SmartSurvey is known for its user-friendly interface, strong UK support, and compliance with data protection regulations. Compared to competitors, it offers a balance of affordability and advanced features, making it a preferred choice for many organisations.

Is SmartSurveys platform easy to use?

Yes, SmartSurveys platform is designed to be intuitive and user-friendly. Users can easily navigate through the survey creation process, making it accessible for those with varying levels of technical expertise.

How easy is it to set up SmartSurveys product or service?

Setting up SmartSurvey is straightforward. Users can sign up for an account, choose a plan, and start creating surveys within minutes. The platform provides guided assistance and tutorials to facilitate the setup process.

Is SmartSurvey reliable?

SmartSurvey is considered a reliable platform, with a robust infrastructure supporting its services. The company has a strong reputation for uptime and performance, ensuring that surveys can be accessed and completed without significant interruptions.

Does SmartSurvey offer customer support?

Yes, SmartSurvey offers customer support through various channels, including email, live chat, and an extensive knowledge base. Users can access help articles and tutorials to assist with common queries.

How secure is SmartSurvey’s platform?

SmartSurvey prioritises security and complies with data protection regulations, including GDPR. The platform includes features such as data encryption, secure data storage, and regular security audits to protect user information.

Does SmartSurvey integrate with other tools or platforms?

Yes, SmartSurvey offers integrations with various third-party applications and platforms, including CRM systems, email marketing tools, and data analysis software. This enables users to streamline their workflows and enhance survey functionalities.

Can I use SmartSurvey on mobile devices?

Yes, SmartSurvey is mobile-responsive, allowing users to create and distribute surveys that can be easily accessed and completed on mobile devices. This flexibility ensures that respondents can participate from anywhere.

What do users say about SmartSurvey?

User reviews of SmartSurvey generally highlight its ease of use, comprehensive features, and responsive customer support. Many users appreciate the platforms flexibility and customisation options for surveys.

What are the pros and cons of SmartSurvey?

Pros of SmartSurvey include its user-friendly interface, robust features, strong customer support, and compliance with data protection standards. Cons may include limitations on the free version and potential costs for advanced features or high response limits.

How can I purchase SmartSurvey’s services?

Users can purchase SmartSurvey’s services directly from their website. After selecting a suitable plan, users can complete the registration and payment process online to gain access to their chosen features.

What is the cancellation or refund policy for SmartSurvey?

SmartSurvey typically offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may be available under certain circumstances, but users should review the terms and conditions for specific details regarding cancellations and refunds.

What are the common use cases for SmartSurvey?

Common use cases for SmartSurvey include customer satisfaction surveys, employee feedback, event feedback, research studies, and academic assessments. The versatility of the platform allows it to be adapted for various data collection needs.

Why choose SmartSurvey over other options?

Choosing SmartSurvey may be advantageous due to its focus on user experience, strong customer support, compliance with UK data protection laws, and a comprehensive set of features tailored to meet diverse survey needs.

Does SmartSurvey offer training or tutorials?

Yes, SmartSurvey provides a range of training resources, including detailed tutorials, webinars, and guides. These resources are designed to help users maximise their use of the platform and enhance their survey creation skills.

What languages does SmartSurvey support?

SmartSurvey supports multiple languages, allowing users to create and distribute surveys in various languages to accommodate diverse respondent demographics.

What problems does SmartSurvey solve?

SmartSurvey solves problems related to data collection, feedback gathering, and analysis. It provides organisations with a streamlined way to obtain insights that can inform decision-making and improve services or products.

Is SmartSurvey worth the investment?

SmartSurvey can be considered a worthwhile investment for organisations that require a reliable and efficient survey platform. Its features, customer support, and compliance with data protection make it a valuable tool for obtaining insights and feedback.