ClickDimensions

Frequently Asked Questions about ClickDimensions

Who are ClickDimensions?

ClickDimensions is a marketing automation solution designed specifically for Microsoft Dynamics 365. Established in 2010, the company provides tools to help businesses enhance their marketing efforts through email marketing, lead nurturing, social media marketing, and more.

What are ClickDimensions products?

ClickDimensions offers a comprehensive suite of products including email marketing, marketing automation, web tracking, form builders, surveys, and social media management. These tools are integrated within the Microsoft Dynamics 365 platform to facilitate seamless marketing operations.

What services do ClickDimensions offer?

ClickDimensions provides services such as marketing automation, campaign management, lead generation, customer engagement solutions, and analytics. They also offer training and support to assist users in maximising the platforms potential.

What type of companies do ClickDimensions products suit?

ClickDimensions products are suitable for small to medium-sized businesses as well as larger enterprises that utilise Microsoft Dynamics 365 for their customer relationship management (CRM) needs. The platform is designed to enhance marketing efforts across various industries.

How much does ClickDimensions product cost?

Pricing for ClickDimensions varies based on the specific needs of the user and the scale of implementation. Interested parties typically need to contact ClickDimensions directly to obtain a customised quote based on their requirements.

Does ClickDimensions offer a free trial?

Yes, ClickDimensions offers a free trial for potential customers to explore the platform and its features. The duration and specifics of the trial may vary, so it is advisable to check their official website for the latest information.

What discounts does ClickDimensions offer on their products?

ClickDimensions occasionally provides promotional discounts or special pricing for non-profit organisations. It is recommended to inquire directly with ClickDimensions for any current offers or discounts available.

Are there any hidden fees or additional costs with ClickDimensions?

ClickDimensions does not typically have hidden fees; however, additional costs may arise depending on the level of service, user licenses, or additional features requested. It is important to clarify these details during the initial consultation.

Who uses ClickDimensions products?

ClickDimensions is used by marketing professionals, business owners, and teams within organisations that rely on Microsoft Dynamics 365. Users span various sectors including education, healthcare, technology, and manufacturing.

What are the main features of ClickDimensions products/services?

Main features of ClickDimensions include email marketing, web tracking, lead scoring, forms and surveys, campaign automation, social media integration, and detailed analytics and reporting tools.

How does ClickDimensions compare to its competitors?

ClickDimensions is specifically designed for Microsoft Dynamics 365, which differentiates it from general marketing automation platforms. While competitors may offer broader functionalities, ClickDimensions provides a tailored solution that fully integrates with Dynamics 365, enhancing user experience and data consistency.

Is ClickDimensions platform easy to use?

Many users find ClickDimensions to be user-friendly, especially if they are already familiar with Microsoft Dynamics 365. The interface is designed to be intuitive, though some initial learning may be required for users new to marketing automation tools.

How easy is it to set up ClickDimensions product or service?

Setting up ClickDimensions is generally straightforward, particularly for those already using Microsoft Dynamics 365. The company provides resources and support to facilitate a smooth implementation process.

Is ClickDimensions reliable?

ClickDimensions is considered reliable, with a robust platform that has been utilised by numerous businesses since its inception. The company focuses on providing consistent service and performance.

Does ClickDimensions offer customer support?

Yes, ClickDimensions offers customer support through various channels including email, phone, and an extensive online help centre. They provide assistance with technical issues as well as general inquiries.

How secure is ClickDimensions’ platform?

ClickDimensions implements industry-standard security measures to protect user data, including encryption and compliance with data protection regulations. Users are encouraged to review their security practices on their official site.

Does ClickDimensions integrate with other tools or platforms?

ClickDimensions primarily integrates with Microsoft Dynamics 365. However, it also supports integration with various third-party applications and tools that enhance marketing capabilities and data sharing.

Can I use ClickDimensions on mobile devices?

ClickDimensions is accessible via mobile devices, allowing users to manage their marketing tasks and campaigns on the go. However, the depth of functionality may vary compared to the desktop experience.

What do users say about ClickDimensions?

User feedback on ClickDimensions is generally positive, with praise often directed towards its integration with Dynamics 365 and the effectiveness of its marketing tools. Some users note a learning curve for new users but appreciate the comprehensive support available.

What are the pros and cons of ClickDimensions?

Pros: Seamless integration with Microsoft Dynamics 365, comprehensive marketing tools, responsive customer support.
Cons: May have a steeper learning curve for new users, pricing can vary based on customisation.

How can I purchase ClickDimensions’ services?

To purchase ClickDimensions services, interested users should visit the official website to request a demo or consultation. The sales team will provide tailored information and pricing options.

What is the cancellation or refund policy for ClickDimensions?

ClickDimensions’ cancellation and refund policy details are typically outlined in the service agreement. Users should refer to their terms of service or contact customer support for specific inquiries.

What are the common use cases for ClickDimensions?

Common use cases for ClickDimensions include email marketing campaigns, lead nurturing processes, event management, and customer feedback collection through surveys and forms.

Why choose ClickDimensions over other options?

Choosing ClickDimensions may be beneficial for organisations already using Microsoft Dynamics 365, as the integration provides a streamlined experience and enhances data accuracy across marketing efforts.

Does ClickDimensions offer training or tutorials?

Yes, ClickDimensions offers training resources including webinars, tutorials, and documentation to help users effectively utilise the platform and its features.

What languages does ClickDimensions support?

ClickDimensions primarily operates in English, but it may support additional languages depending on specific features or user requirements. Users should check with their support for language capabilities.

What problems does ClickDimensions solve?

ClickDimensions addresses challenges in marketing automation, lead management, and customer engagement, helping businesses streamline their marketing efforts and improve communication with prospects and customers.

Is ClickDimensions worth the investment?

Whether ClickDimensions is worth the investment depends on the specific needs of a business, particularly if they are using Microsoft Dynamics 365. Many users find the enhanced marketing capabilities justify the investment, especially for organisations looking to optimise their marketing strategies.