Frequently Asked Questions about Unicenta

Who are Unicenta?

Unicenta is an open-source point of sale (POS) software provider that offers a flexible and customisable POS solution primarily aimed at retail and hospitality businesses. The company is known for its robust features and user-friendly interface, making it a popular choice among small to medium-sized enterprises.

What are Unicentas products?

Unicentas primary product is its open-source POS software, known as Unicenta oPOS. It is designed to manage sales, inventory, and customer relationships in a variety of sectors, including retail and hospitality. The software is compatible with various hardware configurations, including touch screen monitors, barcode scanners, and receipt printers.

What services do Unicenta offer?

Unicenta provides various services including software downloads, community support through forums, and paid support options for businesses requiring additional assistance. They also offer customisation services to tailor the software to specific business needs.

What type of companies do Unicentas products suit?

Unicentas products are suitable for small to medium-sized businesses in the retail and hospitality sectors. This includes shops, restaurants, cafes, and other service-oriented establishments that require efficient sales management and inventory control.

How much does Unicentas product cost?

Unicentas core software is available for free as an open-source solution. However, businesses may incur costs for optional services such as customisation, training, or additional support packages.

Does Unicenta offer a free trial?

As Unicentas software is open-source, it can be downloaded and used for free without the need for a trial period. This allows users to assess its functionality fully before making any financial commitments.

What discounts does Unicenta offer on their products?

Unicenta does not typically offer discounts as their main product is free due to its open-source nature. However, promotional offers may be available for paid services or support options.

Are there any hidden fees or additional costs with Unicenta?

While the Unicenta software itself is free, businesses should be aware that there may be additional costs for optional services such as technical support, customisation, and integration with other systems or hardware.

Who uses Unicentas products?

Unicentas products are used by a wide range of businesses, including retail stores, restaurants, cafes, and other service-oriented companies that require an effective point of sale system to manage transactions and inventory.

What are the main features of Unicentas products/services?

Key features of Unicenta include inventory management, sales tracking, customer management, reporting and analytics, multi-store support, and the ability to handle various payment methods. The software is also customisable to suit different business needs.

How does Unicenta compare to its competitors?

Unicenta stands out for its open-source model, which allows for extensive customisation without licensing fees. While many competitors offer proprietary solutions that may come with ongoing subscription costs, Unicenta provides a cost-effective alternative. However, competitors may offer more integrated support and training resources.

Is Unicentas platform easy to use?

Unicentas platform is designed to be user-friendly, with an intuitive interface that facilitates ease of use for staff. However, the level of ease may vary depending on the users technical proficiency and familiarity with POS systems.

How easy is it to set up Unicentas product or service?

The setup process for Unicenta can be straightforward for users with technical knowledge, as it involves downloading the software and configuring it according to business requirements. However, users with limited technical skills may require additional support for installation and configuration.

Is Unicenta reliable?

Unicenta is generally considered reliable, having been used by many businesses successfully since its launch. As with any software, reliability can depend on the specific configurations and the hardware used.

Does Unicenta offer customer support?

Unicenta offers community support through forums where users can seek help from other users. There are also paid support options available for businesses that require more direct assistance.

How secure is Unicenta’s platform?

Unicentas security largely depends on the users implementation and the measures they take to secure their systems, such as using secure networks and regularly updating the software. As an open-source platform, it benefits from community contributions to improve security features.

Does Unicenta integrate with other tools or platforms?

Unicenta supports integration with various third-party tools and platforms, depending on the specific needs of the business. Users can implement additional modules or custom solutions for enhanced functionality.

Can I use Unicenta on mobile devices?

Unicenta is primarily designed for desktop use, but it can be accessed on mobile devices through web-based interfaces or by using compatible hardware. Users may need to consider specific configurations for mobile use.

What do users say about Unicenta?

User feedback on Unicenta is generally positive, highlighting its customisability and cost-effectiveness. However, some users note that the need for technical knowledge can be a barrier for those unfamiliar with software installation and configuration.

What are the pros and cons of Unicenta?

Pros: Open-source and free to use, highly customisable, strong community support.

Cons: Requires technical knowledge for setup, limited direct customer support unless opting for paid services.

How can I purchase Unicenta’s services?

Unicentas software can be downloaded for free from their website. For additional services such as customisation or support, users can contact Unicenta directly to discuss their needs and obtain pricing information.

What is the cancellation or refund policy for Unicenta?

As Unicentas core software is free, there are no cancellation or refund policies applicable to the software itself. For any paid services, users should review the terms provided at the time of purchase.

What are the common use cases for Unicenta?

Common use cases for Unicenta include managing sales transactions in retail outlets, processing orders in restaurants, tracking inventory levels, and generating sales reports for analysis.

Why choose Unicenta over other options?

Choosing Unicenta can be beneficial for businesses seeking a low-cost, highly customisable POS system without ongoing licensing fees. It is particularly advantageous for those with the technical ability to implement and manage the software independently.

How easy is it to set up Unicenta?

Setting up Unicenta can be manageable for those with technical expertise, involving software installation and configuration. However, businesses lacking technical skills may require assistance to ensure proper implementation.

Does Unicenta offer training or tutorials?

Unicenta provides community forums where users can find guidance and share knowledge. While formal training resources may be limited, users can often find tutorials and documentation created by the community to aid in learning the software.

What languages does Unicenta support?

Unicenta supports multiple languages, making it accessible to a diverse range of users globally. The availability of language options may depend on community contributions and software updates.

What problems does Unicenta solve?

Unicenta addresses challenges related to sales management, inventory tracking, and customer relationship management in retail and hospitality environments. It provides a streamlined solution to manage transactions efficiently.

Is Unicenta worth the investment?

Given that Unicenta is an open-source solution with no upfront costs, it can be a worthwhile investment for businesses looking for a reliable and customisable POS system, especially for those capable of managing their installation and ongoing support needs.