dominKnow | ONE

Frequently Asked Questions about dominKnow

Who are dominKnow?

dominKnow is a global provider of cloud-based eLearning authoring and publishing solutions. The company is known for its innovative tools that enable organisations to create, manage, and deliver engaging learning experiences across various platforms.

What are dominKnows products?

dominKnow offers several products, primarily dominKnow | ONE, which is an all-in-one authoring tool that combines eLearning, responsive design, and collaboration features. It also provides dominKnow | CONTENT, a content management system designed for managing and reusing learning content effectively.

What services do dominKnow offer?

dominKnow provides various services, including training sessions, technical support, and consulting services to help organisations maximise their use of the dominKnow platform.

What type of companies do dominKnows products suit?

dominKnows products are suitable for a wide range of organisations, including educational institutions, corporate training departments, and any business that requires effective learning and development solutions.

How much does dominKnows product cost?

The pricing for dominKnows products varies based on the specific features and services selected. For detailed pricing information, prospective customers should contact dominKnow directly for a personalised quote.

Does dominKnow offer a free trial?

Yes, dominKnow offers a free trial of their products, allowing users to explore the features and functionalities of the platform before making a purchase decision.

What discounts does dominKnow offer on their products?

dominKnow may offer discounts for educational institutions, bulk purchases, or during promotional events. It is advisable to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with dominKnow?

dominKnow does not typically impose hidden fees; however, additional costs may arise from optional add-ons or services. It is recommended to review the pricing structure thoroughly during the purchasing process.

Who uses dominKnows products?

dominKnows products are used by instructional designers, eLearning developers, trainers, and educators across various sectors, including corporate training, higher education, and government agencies.

What are the main features of dominKnows products/services?

Main features of dominKnows products include responsive design capabilities, collaborative authoring, integrated review and feedback tools, version control, and a rich library of templates and assets for content creation.

How does dominKnow compare to its competitors?

dominKnow is often compared to other eLearning authoring tools like Articulate Storyline and Adobe Captivate. Its strengths lie in its collaborative features and cloud-based nature, which facilitate teamwork and flexible access compared to some competitors.

Is dominKnows platform easy to use?

Many users find dominKnows platform user-friendly, with a clear interface and intuitive navigation that supports both beginners and experienced developers in creating eLearning content.

How easy is it to set up dominKnows product or service?

Setting up dominKnows product is generally straightforward, especially with the cloud-based model. Users can access the platform via a web browser without the need for complex installations.

Is dominKnow reliable?

dominKnow is regarded as a reliable platform, with a strong track record of uptime and user satisfaction. The company invests in maintaining its infrastructure and ensuring consistent performance.

Does dominKnow offer customer support?

Yes, dominKnow provides customer support through various channels, including email, live chat, and an extensive knowledge base that includes resources for troubleshooting and product guidance.

How secure is dominKnow’s platform?

dominKnow takes security seriously, employing industry-standard measures to protect user data, including encryption and secure access protocols. Regular updates and audits are conducted to maintain platform integrity.

Does dominKnow integrate with other tools or platforms?

Yes, dominKnow offers integrations with various Learning Management Systems (LMS) and other tools used in the eLearning ecosystem, enhancing its functionality and usability within existing workflows.

Can I use dominKnow on mobile devices?

Yes, dominKnows platform is designed to be accessible on mobile devices, allowing users to create and view content on smartphones and tablets, facilitating learning on-the-go.

What do users say about dominKnow?

User feedback about dominKnow is generally positive, with many praising its collaborative features, ease of use, and the quality of customer support. Some users, however, express the desire for more advanced customisation options.

What are the pros and cons of dominKnow?

Pros include its cloud-based collaboration, responsive design capability, and comprehensive support resources. Cons may involve a learning curve for new users and potential limitations in advanced customisation compared to some competitors.

How can I purchase dominKnow’s services?

Prospective customers can purchase dominKnow’s services directly through their website or by contacting the sales team for tailored solutions and pricing information.

What is the cancellation or refund policy for dominKnow?

dominKnow’s cancellation and refund policy typically allows users to cancel their subscription at any time. For specific terms, it is recommended to review the service agreement or contact customer support.

What are the common use cases for dominKnow?

Common use cases for dominKnow include corporate training and onboarding, compliance training, educational course development, and creating performance support content.

Why choose dominKnow over other options?

Choosing dominKnow may be advantageous for organisations seeking a comprehensive, collaborative authoring solution that supports responsive design and provides extensive support resources, making it suitable for diverse learning needs.

How easy is it to set up dominKnow?

Setting up dominKnow is typically user-friendly, with a cloud-based system that requires minimal technical knowledge for access and initial use.

Does dominKnow offer training or tutorials?

Yes, dominKnow offers a variety of training resources and tutorials, including webinars, video guides, and documentation, to help users learn how to effectively utilise the platform.

What languages does dominKnow support?

dominKnow supports multiple languages, allowing users to create content in various languages, which is beneficial for global organisations and diverse learner populations.

What problems does dominKnow solve?

dominKnow addresses challenges associated with content creation, collaboration among teams, and the need for responsive, engaging learning experiences that can be accessed across devices and platforms.

Is dominKnow worth the investment?

Determining if dominKnow is worth the investment depends on the specific needs of an organisation. Many users report a positive return on investment due to improved learning outcomes and streamlined content development processes.