ShippersEdge TMS

Frequently Asked Questions about Shippers Edge

Who are Shippers Edge?

Shippers Edge is a logistics software company that provides a cloud-based platform designed to streamline shipping processes for freight forwarders and logistics companies. They focus on enhancing operational efficiency and improving customer service through innovative technology solutions.

What are Shippers Edges products?

Shippers Edge offers a range of products including a transportation management system (TMS), freight forwarding software, and tools for managing shipments, tracking cargo, and generating reports. These products aim to simplify logistics management for businesses of all sizes.

What services do Shippers Edge offer?

Shippers Edge provides various services, including shipment tracking, invoicing, reporting and analytics, and customer relationship management (CRM) functionalities. Their services are tailored to meet the needs of logistics providers and freight forwarders.

What type of companies do Shippers Edges products suit?

Shippers Edges products are suitable for logistics companies, freight forwarders, third-party logistics (3PL) providers, and any business involved in shipping and freight management. Their solutions cater to both small and large organisations in the logistics sector.

How much does Shippers Edges product cost?

The pricing for Shippers Edges products varies based on the specific solutions and services required. Interested users should contact Shippers Edge directly for a tailored quote based on their operational needs.

Does Shippers Edge offer a free trial?

Yes, Shippers Edge offers a free trial for potential users to evaluate their platform and determine if it meets their logistics management needs. Details about the trial can be found on their website or by contacting their support team.

What discounts does Shippers Edge offer on their products?

Shippers Edge may offer discounts or promotional pricing; however, specific details regarding discounts should be obtained directly from the company or their sales representatives.

Are there any hidden fees or additional costs with Shippers Edge?

Shippers Edge aims for transparency in its pricing. Users are encouraged to review the terms of service and consult with the company to clarify any potential fees or costs before committing to their products.

Who uses Shippers Edges products?

Shippers Edges products are utilised by logistics companies, freight forwarders, and independent shipping businesses looking to improve their shipping processes and enhance operational efficiency.

What are the main features of Shippers Edges products/services?

Main features include shipment tracking, automated invoicing, reporting and analytics tools, integration capabilities with other platforms, and user-friendly dashboards to manage logistics operations effectively.

How does Shippers Edge compare to its competitors?

Shippers Edge is considered competitive due to its user-friendly interface, comprehensive features tailored for logistics, and strong customer support. A direct comparison with competitors can be found through user reviews and industry analyses.

Is Shippers Edges platform easy to use?

Yes, Shippers Edges platform is designed with user experience in mind, featuring intuitive navigation and accessible functionalities that simplify the logistics management process for users.

How easy is it to set up Shippers Edges product or service?

Setting up Shippers Edge typically involves straightforward steps, including account creation and configuration of settings. The company provides support during the onboarding process to facilitate a smooth setup.

Is Shippers Edge reliable?

Shippers Edge is known for its reliability, with a cloud-based platform that ensures consistent performance and uptime. User feedback often highlights the platforms effectiveness in managing logistics operations.

Does Shippers Edge offer customer support?

Yes, Shippers Edge provides customer support through various channels, including phone, email, and online resources. They are committed to assisting users with any issues or inquiries regarding their services.

How secure is Shippers Edge’s platform?

Shippers Edge prioritises security, employing industry-standard measures to protect user data and ensure the integrity of their platform. Regular updates and security protocols are in place to safeguard against potential threats.

Does Shippers Edge integrate with other tools or platforms?

Yes, Shippers Edge offers integration capabilities with various third-party tools and platforms, allowing users to enhance their logistics operations by connecting with existing systems.

Can I use Shippers Edge on mobile devices?

Shippers Edge is accessible via mobile devices through a web-based interface, enabling users to manage shipments and logistics on the go, although a dedicated mobile app may not be available.

What do users say about Shippers Edge?

Users generally provide positive feedback regarding Shippers Edge, highlighting its ease of use, comprehensive features, and responsive customer support. Specific reviews can vary, and potential users are encouraged to read testimonials and case studies.

What are the pros and cons of Shippers Edge?

Pros: User-friendly interface, comprehensive shipping features, good customer support.
Cons: Pricing may vary, and some users may require additional training to fully utilise all features.

How can I purchase Shippers Edge’s services?

Interested customers can purchase Shippers Edges services by visiting their website and contacting their sales team for a consultation and pricing details.

What is the cancellation or refund policy for Shippers Edge?

The cancellation and refund policy details can be found in the terms of service on Shippers Edges website. Users should review these policies carefully before making a commitment to their services.

Who uses Shippers Edge?

Shippers Edge is used by logistics professionals, freight forwarders, and shipping companies looking to optimise their shipping processes and enhance operational efficiency.

What are the common use cases for Shippers Edge?

Common use cases include managing freight shipments, tracking delivery status, generating invoices, and analysing shipping data for performance improvement.

Why choose Shippers Edge over other options?

Shippers Edge is chosen for its tailored features for logistics, user-friendly interface, and strong customer support, which can provide significant operational advantages over competitors.

How easy is it to set up Shippers Edge?

Setting up Shippers Edge is designed to be easy, with a guided onboarding process and support available to assist users in configuring their accounts and settings.

Does Shippers Edge offer training or tutorials?

Yes, Shippers Edge provides training materials and tutorials to help users understand and effectively utilise their platform, ensuring they can maximise its capabilities.

What languages does Shippers Edge support?

Shippers Edge primarily supports English, but inquiries about additional language support can be directed to their customer service team for clarification.

What problems does Shippers Edge solve?

Shippers Edge addresses common logistics challenges such as shipment tracking, invoicing inefficiencies, and data management, helping businesses streamline their shipping processes.

Is Shippers Edge worth the investment?

Many users find Shippers Edge to be a worthwhile investment due to its features that enhance efficiency, reduce shipping errors, and improve customer satisfaction. Individual results may vary based on specific business needs.