Tessitura

Frequently Asked Questions about Tessitura

Who are Tessitura?

Tessitura is a comprehensive technology platform designed specifically for arts and cultural organisations. Founded in 2000, Tessitura Network, Inc. provides software solutions that help organisations manage ticketing, fundraising, marketing, and customer relationship management in a unified system.

What are Tessituras products?

Tessitura offers a range of products that include a ticketing system, fundraising tools, marketing automation, and customer relationship management software. These products are tailored to meet the unique needs of the arts and culture sector.

What services do Tessitura offer?

Tessitura provides various services including implementation, training, technical support, and consulting services to help organisations maximise the use of their software. They also offer community events and user groups for knowledge sharing.

What type of companies do Tessituras products suit?

Tessituras products are suitable for a wide range of organisations within the arts and cultural sectors, including theatres, museums, orchestras, festivals, and performing arts centres. Their solutions are designed to cater to both large and small organisations.

How much does Tessituras product cost?

The cost of Tessituras products varies based on the size of the organisation and the specific services required. Pricing is typically determined through a consultation process to ensure that organisations receive solutions tailored to their needs.

Does Tessitura offer a free trial?

No, Tessitura does not offer a free trial. Prospective clients are encouraged to contact the sales team for a demo and to discuss their specific requirements.

What discounts does Tessitura offer on their products?

Tessitura does not publicly advertise specific discounts. Pricing discussions typically occur during the consultation process, where potential discounts may be considered based on the organisation’s size and needs.

Are there any hidden fees or additional costs with Tessitura?

There are no hidden fees; however, additional costs may arise based on customisation, training, and ongoing support services. These costs are usually discussed upfront during the onboarding process.

Who uses Tessituras products?

Tessituras products are used by arts and cultural organisations of various sizes, including major institutions and smaller community organisations, all of which seek to streamline their operations and enhance customer engagement.

What are the main features of Tessituras products/services?

Main features include ticketing and event management, fundraising management, marketing tools, customer relationship management, and reporting and analytics. These features work together to provide a holistic approach to organisational management.

How does Tessitura compare to its competitors?

Tessitura is often noted for its focus on the arts and culture sector, providing a comprehensive suite of tools specifically designed for this niche. Compared to competitors, Tessitura offers a more integrated solution, although it may come with a steeper learning curve for new users.

Is Tessituras platform easy to use?

The platform has a user-friendly interface, but due to its extensive features, some users may require a learning period. Tessitura provides training and resources to assist users in navigating the system effectively.

How easy is it to set up Tessituras product or service?

Setting up Tessitura involves a thorough implementation process that is guided by their team. While the initial setup can be complex due to the customisation options available, Tessitura provides support to ensure a smooth transition.

Is Tessitura reliable?

Yes, Tessitura is considered a reliable platform, widely used by numerous reputable arts organisations. Their commitment to ongoing software updates and support contributes to their reliability.

Does Tessitura offer customer support?

Yes, Tessitura offers comprehensive customer support, including technical assistance and user guidance through various channels such as phone, email, and online resources.

How secure is Tessitura’s platform?

Tessitura takes security seriously, employing industry-standard measures to protect user data and transactions. Regular security audits and updates are conducted to ensure compliance with best practices.

Does Tessitura integrate with other tools or platforms?

Yes, Tessitura can integrate with various third-party tools and platforms, enhancing its functionality and allowing organisations to create a more seamless operational workflow.

Can I use Tessitura on mobile devices?

Tessitura is accessible on mobile devices, enabling users to manage operations on-the-go. However, the full suite of features may be more easily utilised on a desktop interface.

What do users say about Tessitura?

Users generally appreciate Tessituras comprehensive features and tailored solutions for arts organisations. Feedback often highlights the strong community support and resources available, though some critique the learning curve associated with the platform.

What are the pros and cons of Tessitura?

Pros include a robust feature set tailored for arts organisations, strong customer support, and integration capabilities. Cons include the complexity of the platform and the potential for higher costs compared to simpler solutions.

How can I purchase Tessitura’s services?

Interested organisations can purchase Tessituras services by contacting their sales team through the website for a consultation and demo to discuss specific needs and pricing options.

What is the cancellation or refund policy for Tessitura?

Tessituras cancellation and refund policy is typically outlined in the service agreement. It is advisable for organisations to review this policy during the onboarding process to understand the terms fully.

What are the common use cases for Tessitura?

Common use cases include ticket sales for events, managing donor relationships, automating marketing campaigns, and generating reports on sales and engagement metrics to inform decision-making.

Why choose Tessitura over other options?

Tessitura may be preferred for its dedicated focus on the arts and cultural sector, its comprehensive range of features, and the strong support network it offers to users, which is particularly beneficial for organisations in this field.

How easy is it to set up Tessitura?

The setup process for Tessitura is guided by their implementation team, which can make it easier for organisations to configure the system according to their specific needs, although initial set-up may require significant time and effort.

Does Tessitura offer training or tutorials?

Yes, Tessitura offers various training resources and tutorials, including in-person training sessions, webinars, and an extensive online knowledge base to assist users in learning the platform.

What languages does Tessitura support?

Tessitura primarily operates in English; however, it can support multiple languages for ticketing and customer interactions, depending on the clients specific needs and configurations.

What problems does Tessitura solve?

Tessitura addresses issues such as fragmented systems for ticketing and fundraising, data silos, and the need for improved customer engagement and retention in arts organisations by providing an integrated solution.

Is Tessitura worth the investment?

For many arts and cultural organisations, the investment in Tessitura is justified by the increased efficiency, enhanced customer engagement, and the ability to manage multiple operational aspects within a single platform.